Panik Design Reviews 119

A couple of years ago, I purchased a couple of skull candle holders, when they arrived one of them had a small blemish, Panik said no problem, and they promptly changed it with no hassle, I’ve been buying from them ever since, great service, well done.

If you're lucky enough to buy something they have in stock it's probably fine but if they have to order something for you it becomes a problem but for the buyer they keep extending the delivery time as if a standard lamp would be made especially for you. I do not recommend it, it's just trouble.

I have used Panik for many years now and must say the service and quality of the products are excellent. The owner Paul is very very passionate about what he sells. He would not sell anything that is bad. I’ve also had the pleasure to meet Jilly who has handled many of my sales and the passion runs through to his team. If you see something you like. Don’t be afraid to ask. They are more than happy to help you.

I have dealt with Panik-Design over the last 10-12 years and have always received first class service. I recently purchased a Menu salt & pepper mill and was so delighted with it that I have now bought the same set for my son and daughter-in-law. Thanks for your great customer service.

Very disappointed. Ordered two George Jenson photo frames on June 3rd. Order no #PD4098 no sign of them. Finding it impossible to negotiate their website and find out what has happened. The frames were expensive.
Used Shop Pay. Their website is useless , it requires loading an app to track the package. Never had this problem before. Just want my purchase or a refund
C Whittle

I had no problems, delivery was fast, the items were well packed and the prices are really good.

Stunning customer service as the staff is very prompt and efficient.

Keep up the good work

Great service! Friendly staff. I highly recommend!

Amazing products and excellent customer service. I highly recommend 👌👌👌

Great customer service and excellent products.
Highly recommended 👌

Found PANIK recently and bought a present for a Wedding I was going to at the weekend..I really was in a PANIC it was days away.. Thank you so much guys, it arrived on time, and they loved it.. I'll be back.

Ordered a Vipp salt and pepper mill.
Great service and one of the only places you can get Vipp stuff from in the UK.

Excellent website, and very quick delivery. Item was on sale at a great price and exactly what I was looking for. I'd revisit again without hesitation.

Excellent friendly service! Ordered 2 VIPP items , very good quality. Very well packaged and it arrived without damage.
Thank you

I made an order over a month ago and still haven't received it. Have left messages on the phone and emailed and no response. I'd shop elsewhere in spite of the fact they have lovely items.

Ordered two spoons; only one was delivered, with no update about the other spoon.

Lead time on order said 3 weeks.
No response to email chasing. Order finally came after 4 weeks.

Turns out, it wasn't needed afterall, but their t's and c's are hidden. They only accept refunds if you return in 7 days, unlike most major retailers who offer a month. Usually like shopping with smaller independents, but will be going back to more trustworthy sites in the future.

If there is a delay on an order you expect a company to update the customer about that delay and give options. That is not what this company does, this company doesn't send any update or apology. I sent several emails in where I kindly asked about the status myself, sadly without any response. I don't think that is customer friendly.

I received a truly amazing service! The oder was despatched immediately and arrived very promptly. Plus the seller included some unexpected little gifts. Thank you very much, my Christmas started early.

Very pleased with my purchase from Panik design. ArchitectMade penguin’s arrived super fast and very well packed. I’m more than happy to recommend. Many thanks guys! See you again soon.