Papajohns Reviews 

We have ordered x2 pizzas. After 50 minutes of waiting and no order we called the store, just to been advised that our order been sent by Uber driver and we have to contact them ourselves ( no any number to Uber driver provided!) I called store again, they said Uber couldn’t deliver due some road works ( no any road works here!) They will make another order and will be with us is 30 minutes, after 45 minutes I called store again coz still no ordered pizzas. The staff told they sent it again by Uber but she doesn’t now where is it.
So after 1.5 hours of my actual order I finally was able to claim refund. After second attempt staff didn’t want hear and offer to send another order.
Absolutely disgraceful and very poor customer service.

Undercooked pizza, stale wings. Never again!

Crap constantly wants to add extras quality is bad

Bosh! Sarah’s customer service skills were on point (especially as I had about 5 questions before continuing to order).
Secondly Geoff was on point being your delivery driver! (Friendly, happy and upbeat).
What a team you have!

Papa Johns online menu website is shit.. come on, 2026

I would give 0 stars if I could. Ordered 2x pizzas and 3x sides online & when the confirmation came through, there was no reference number for the order. There were also no pizzas on the order, so I called the branch (Bulwell, Nottingham). They confirmed no pizzas were ordered (although I have a screenshot confirming when they were ordered). They offered to put the order through for pizza, but we'd have to pay delivery again. They claimed that the order had left the premises, which was a lie because not enough time had passed between the order being put through and the call to them. The person on the call then laughed at me, as if I'm being stupid, I then asked to speak to the manager & they blatantly refused. I then asked them to cancel the order & they again refused. I was so infuriated, I put the phone down on them.

When the food that they claimed had already left arrived (after about 20 minutes, despite the store being less than a 5-minute drive), it was cold and bland.

The customer service was non-existant and though we've ordered from them previously, they will never get another penny from me.

Ordered a deal, turned up cold and late despite pre ordering in advance, food awful, delivered late and cold. Staff abrupt and cold reason was they are busy but they had enough notice. Avoid at all costs go to Dominoes better food and service

Would give it zero.

Plymouth store at woolwell.

Took 1hr and 45 mins to deliver. I refused it and was offered it for free so took the pizza.

Pizza was lukewarm, they forgot the ice cream. Came back with vegan ice cream, wrong flavour 45 mins later.
Told me I’d get the pizza for free and then didn’t get a penny back. Just the worst pizza chain going. Shame because when it’s done right, it’s really good pizza but the people who run these places are idiots and don’t care about the brand.

Have used PJ for a long time but there’s just no way I’d use them again after that experience.

This is the probably the 5th time I have ordered from the Haywards Heath branch and got a phone call after them confirming my order and taking my money saying they have no driver to deliver to me. However I can order from delivery no problem and get it delivered after them saying they can’t even get a third party to deliver it. Absolutely rubbish service.

High Wycombe store - every time they say the tracker says the pizza is delivered it never is, totally useless tracker, when you call them they give pathetic excuses. Complete rubbish, won’t order from them again.

Terrible. Such slow delivery. Order marked as delivered long before it actually was. Food cold and unappetising. Then you try and leave a complaint with customer service. That takes a level of time and dedication which is designed to put anyone off. I gave up after they said they were “investigating” with no action to partially refund or make better. Deleted account and will just never order again.

Cold rancid Stuffed Edged slabs of “Stuff” delivered by UBER, £38.

Use neither in the Croydon Area.

If you want to try a reheating either Pizza, good luck, it is quite chilly tonight, but that will keep both as fresh as they came - Forestdale Hartscroft communal bin is where you can find the boxes- ironically their Environment Cardboard is below the Standard

Very disappointed of this place. .I order a pizza come late and taste like it was made 2 days ago and they just re-heated...cold,dry and chewy ovel all Disgusting I don't recommend this place...waist of money and time.

We have papa johns on a regular basis never had any issues comes red hot on mostly on time
Mansfield area

Always fond of Papa Johns and never disappointed. Last nights order made me change my mind and will think twice before I order again. Last night ordered two pizzas from Poplar shop and pizza came in so cold that the cheese on top turned into rubber. The dough was very hard and my stuffed crust cheese was not edible anymore. £30 for two pizzas that we ended up eating only 1 after we had to reheat it in our oven, is not good enough for Papa Johns.

Pizza came like warm and tasteless... Very disappointed

Orded papa johns pizza harrow road wembley.
Order arrived over an hour late and cold.we could not eat this.
Wouldnt give a refund after complaining,called customer services they didnt care.
BEAWARE OF PAPA JONS PIZZA DONT ORDER FROM THEM!
MANOJ.

PJs is not what it used to be and we won't be ordering any more food from here. From our experience:

Online ordering process and delivery timeframe was great, that's where the satisfaction stopped IMO.

Largest pizzas have diminished in size in all dimensions, the two we bought appeared flat and lifeless with small topping layers and a little cold.

One of the pizzas with BBQ topping, was quoted by one of our diners, as 'tasting like toothpaste'. It definitely had an odd overpowering tinge IMO also.

Boxes arrived a little dented with seal stickers peeled up on lids. possibly happened in transit who knows.

A little expensive even with 35% off listed price.

Conclusively I won't be buying from them again!

Placed order at 6. Not delivered by 7:30, rang the branch - Exeter St Thomas and was told delivery driver couldn’t find address which is ridiculous as it is in a well known area, a well known road and a house with a number in the middle of the street. I was told the order was on the way. When it arrived at ten to 8, there were only 2 pizzas. The order was for 3. We sent the order back and called the store to ask for a refund. No apology was given and I’m not convinced I’ll get my refund. It is a shame we received such poor service as we have bought pizzas from there many times and the pizzas are good. Will not be buying pizzas from them again.

RUBBISH. Seriously don’t waste your money here. Food is delayed as always, pizza cold, hardly any toppings… I think its heir objective is to deliver the worst pizza in the longest amount of time. Madness as to why I ordered from them after so many years. You know I thought they might have sorted themselves out but NO.