Papajohns Reviews 

Very disappointed, I have been ordering from here for a while now. placed an order today, and they have now suddenly decided that where I live is too far away to deliver. Very short on the phone and shouldn't allow order to be placed for delivery if the area is not available.

The pizza was not properly cooked .it arrived cold and it had the wrong topping .also the cheddar filled crust is revolting.it is not cheddar is some plastic red cheese .how did Papa John got so bad .what is wrong in west ealing ?every pizza place delivers raw pizza .!!!!

The workers were very kind and polite best service

The workers were very polite and kind

Well, I'm not surprised. Your reputation preceded you.
You care about your competition more than you care about your loyal customers.
Your offers are a sham, you deliberately make delivery one p more than a nice offer.
I'm sorry to have said this, because papajohnes was my favourite pizza and they don't seem to care.

Amazing service on arrival and collection. My order was fresh extremely tasty and great value due to the deal I selected. I will definitely be ordering from the Long Eaton restaurant again soon.

I ordered pizza from Papa John’s Rayleigh for my two children and my elderly grandad, as the rest of our family ordered from a different takeaway.

During the night and into the following day, all three were violently sick and suffering from diarrhoea, with constant vomiting. I had no choice but to keep my children off school the next day.

I contacted Papa John’s Rayleigh to explain what had happened and request a refund. They were completely unhelpful, showed no remorse, and took no responsibility whatsoever. I was refused any information on how to escalate this to management.

I am absolutely disgusted by both the food quality and the customer service. I will never order from here again. The hygiene standards are clearly questionable, and I will be reporting this to the health authorities.

I keep trying to give this pizza company another chance and they keep failing. So now I won't be ordering from them again. On average delivery takes nearly an hour. When the food arrives it is lukewarm and goes cold very quickly. When you call they tell you the delivery man is just arriving to pick the order up, when you phone again 10 minutes later they same the same...so they are not being truthful. Don't bother with them.

Ordered via the app for a collection order from Ditton, Maidstone to find out i was charged £14 for a large pizza to collect what a con went onto fb live chat to get assistance and was as much use as a chocolate tea pot refused to help me in any way shape or form. No wonder domineos is better then this shoddy place. Also I had a code to get a free starter when I put it in said was invalid

My family and I have been long time fans of Papa John's but our last 3 orders have been disappointing to say the least. No issues with delivery etc, it's the pizza itself, the standard of quality just seems to have dropped for some reason and it seems much pricier. Sad to say but we will be looking for a new pizza place.

Over 90 mins for a pizza delivery - stone cold food, and a stuffed crust which wasn’t ordered and really unpleasant. Couldn’t make contract with the Banstead shop - they kept hanging up. Have tried to make contact with customer services as I want a refund due to the fact the food is inedible and I had to make other arrangements to feed family.

I would give no star if I could ordered from the sunderland branch a couple of times before and been lovely ordered tonight and what a different 28 pound for two pizzas to be thrown in the bin absolutely vile very greasy smoky ham false mozzarella (probably to cut corners to make it cheaper) I can't get the taste of grease out of my mouth.
Had a slice out of each pizza then straight in the bin.

Had a pizza order the bill is always around £32 ish got a leaflet with it saying 60% off so next order I asked they said do it through app so I downloaded the dodgy app and ordered put in the code and it came to the same amount this is the worst kind of company breaking the law I have taken photos and will pursue it further I won’t mention the franchise because they are usually very quick and hot but they should not put a leaflet on every order saying 60% off

Absolutely beautiful mate made me tear up and everything gave us 2 pizzas for 11:96 what a guy 1.6 star my f|_|cking ashhole

Oh dear . Ordered on Uber eats for the first time with PApa Johns cold soggy pizza over priced and tasteless .

Colchester branch, half the pizza was Garden Party, the other half was tomato puree and dough only. Looked like it was made by a drunk person who was visually impaired.

It can't be hard to make a pizza (and actually slice it properly).

Fantastic customer service
Food is gorgeous

Awful customer service. Told my delivery was 10 mins away. 2 hours later still no sign. Unbelievably rude on the phone as well

Avoid! Served uncooked food and tampered with boxes. Came with the quality sticker unsealed and 90 mins late. Reported to food standards agency for unsafe standards