Papajohns Reviews 

Ely PappaJohns. Awful. Placed an order said delivery 5.40 - 6pm no delivery called at 6.50for them to say has been cancelled as they don't deliver to my area even though i had a delivery two weeks prior. They then put the phone down.

Will not be ordering from them again, shocking service. Stay away from the Ely store.

I've been ordering papa Jonhs and going for the last 3 years as I loved the taste of it but today I've ordered garlic bread, chicken wings and a pizza .The pizza and the food took a hour and a half to arrive. When the food arrived it was freezing cold I didn't even get a apologie from the delivery man, when I took a bite into the food it had tasted as if it was waiting for me to open for hours when I had opened it as soon as it arrived.I will never be going to papa John's again and hope you shouldn't to because it wouldn't be something that you would enjoy after a long shift or ordering for your children.

Food arrived with 1 hour delay very cold. It ruined all our other plans to go out. Not happy with this

Order two large pizza with stuff crush in weymouth they have change the stuff crush cheese it is disgusting why have they changed it will not be ordering every again from then waste of £30 should of never of changed it !!!!!

Be aware…
Purchased a pizza + garlic bread through online portal (uppingham road, Leicester branch). Paid >£26. No reference to any 60% off offer if over £20. Went to collect, and leaflets all over for tgeoffer. Was told could not be applied retrospectively.

I ordered a pizza, waited for over an hour watching the tracker with it on "In the oven". I tried calling a number of times before giving up and assuming the place might just be shut and decided to chase up my refund the next day. But the pizza did eventually arrive an hour later, about half an hour after i'd already ordered froma local pizza place and successfully received the new pizza and sat down to eat it. The Papa Johns Pizza came cold like it had just been sat out for ages, the delivery driver didn't even want to be buzzed in to drop it off at the next door in front of him, and i've just given up on the papa johns complaints process as now the question is "Did you take the pizza though". Of course i took the damn pizza, i'd paid for it at that point.

They now gone and closed the complaint so i can confidently say i'll never order Papa Johns Pizza again and will be making sure to always steer my friends to other services in the future.

I ordered a pizza and two sides from Papa Johns Bath Street Leamington Spa at 22.11 last night using asap and the pizza arrived just warm at 22.45. Usually you cannot touch the bottom of the box. I rejected it, at which the Über driver started arguing with me that it was hot and would not have any of it. I ended up rejecting it telling the driver it was cold and to return it back to the shop. He told me to phone the shop. I phoned the shop and spoke to a girl who was rude and accused me of theft that I wanted another free pizza. She also called me a liar. I told her that her driver had the order but she refused to replace the order or give me a refund and put the phone down on me.

Papa johns Hinckley terrible, charged us £23 for some miserable guy to give us a £5 Morrisons pizza, thief’s papa johns

This happened with an online order from the Swinton (Manchester) store but apparently it's company policy not to deliver to flat's doors even if you live in the safest area.
They have no disclaimer on the site (or at least a visible one), you get charged for delivery (because nowadays you pay for delivery) and they refuse to deliver. Who cares if the customer has a broken leg or any other mobility issues, right?
Order placed at 20:16, driver on the street at 21:02, drive refuses to deliver the food to the paying customer's door and while I'm addressing the subject with the store manager, drive drops the food somewhere on the street, leaves and marks it at delivered, manager refuses to refund because it has been "delivered", then offers to do a 2nd delivery by 22:15 as long as the customer finds a way to go outside and the store manager switched off the call while I was still talking to him. The "2nd" delivery ended up occurring at 21: 56 (1h40 after being placed) and the driver came to the flat's door without me even asking (after it's possible).
Considering they have the cheapest deals of the big 3 (when they used to be standard for quality and the more expensive), it's no wonder they are struggling to keep their doors open. And all I wanted was a relaxed night after a long week at work.
By the way, the cheesy potato tots with bacon that costs £7 had 3 little bits of bacon (probably the size of a nail on the smaller finger).
I was forced to accept this and eat that late but I will never order from Papa John's ever again.

Awful experience. Ordered at 1700 not a busy time! Delivered 2 hours later by uber. On the app the uber driver took 7 minutes so why was my pizza cold and doughy and very undercooked? Tried ringing many times but nobody picked up. I cannot express enough to avoid this pizza takeaway. Worst food in the area!

Nice pizza but instructions for delivery in capital letters ignored

I ordered my pizza and side on line for collection at the Gerrards Cross franchise store and received notification it was ready. I also ordered my Uber to get me home to coincide with my picking my food up, but when I got there they had forgotten the roast chicken wings and they initially denied this, until I showed my order plus I pointed out they had charged for them. By the time the assistant had cooked the wings, I was being charged waiting time by my Uber who even threatened to leave without me. In the end the wings were only partly cooked and were lukewarm and my pizza had gone cold waiting for the side to be cooked. The staff told me I would have to discuss a refund with the store owner who I was told wasn’t regularly at the branch but they wouldn’t give me his contact details either. I was so angry I reported it on the Pappa Johns customer service site and today received a reply asking if I had gone back to the store to report the experience and they also asked me to send them photographic evidence of the food in question !! Extraordinary .. how do I show a photo of cold food ? This is terrible customer service from the branch and the head office . My advice is steer clear of Papa John’s they don’t care

Romford papa John's is a place to avoid. Bought the drinks first and got overcharged by nearly a pound and when told, they acted like nothing, to the point that when I said I'd complain, the older one told ne to f##k off. Unbelievable. Always check your receipt.

Very disappointed that's two days orders not been as expected when you order double pepperoni you expect to get pepperoni but once again what I got pretty much is the cheese and tomato pizza

Regular user consistent Service

Awful. Pizza sat on counter for 2 hrs before the courier went to collect it. Manager didn’t think to remake and said just eat would be responsible for food poisoning and that we should have ordered directly and not through a third party app. Apart from that the food was obviously stone cold and the toppings barely existed. Never again.

Gross, they have changed the chicken in their chicken bites to greasy, grey, chicken. I threw up in my mouth after the first bite. I the last time I ate them they were chicken breast and it was the last thing I still ate on their menu. Happy new year! Ffs

"Truly horrible experience"

Papa Johns Kirkcaldy

I ordered online from the carpark outside the store at 21.25 on the 31st December 2025. I went directly into the store at 21.30 to wait on my order - they are usually pretty quick, 10 mins tops.
The guy making the Pizza wasn't busy when I went in. He was not making any pizza just talking on his phone. I stood for at least 15 mins waiting, I then asked if he had recieved my order as i wondered why he wasn't making any pizzas 🤷🏼‍♂️.
He told me, " I don't work for you" and " do you have any ID ? ". Why would he ask that ? He then continued on his phone.

He answered the stores phone 2 or 3 times and used the PC keyboard too. He didnt wash his hands (no gloves were worn) after touching the phones or keyboard. He continued to handle the food 🤮

He started making my pizza 30 mins after placing my order ( no other pizzas were made in that time) and he continued speaking on the phone. He kept asking for my name and ID and he kept telling me he didn't work for me. I eventually received my pizza 1 hr later.

I usually order from KIRKCALDY papa johns at least 2 or 3 times per month. I've now deleted the papa johns app and won't be back.

His aggresive attitude, poor hygiene,
and zero customer skills were very worrying. This guy was despicable!!!

I look forward to Papa Johns response.

Ordered food, been waiting 29 mins past delivery time to ring up and say that they had received the order but no delivery drivers, haven't bothered cancelling the order or advising me, so I have waited for like 1.5 hours for no reason, absolute joke

Very disappointing food and service lately from Southampton Park Gate branch.
We used to regularly order and enjoy Papa Johns, however for the past 3 orders, we have experienced missing items and cold, bland pizzas, and late delivery with our order being sat on the Checking & Cutting stage for over an hour. Also, the deals used to be excellent as there were different options to cater to different order sizes.. it is no longer possible for us to get cost effective pizza from them. Not that we will be ordering again now after how terrible the food was on our last order.