We bought a bracelet with the name of our children less than a year ago. Even when we took really good care of the bracelet, the level of deterioration after one year, even while we took good care of... See more
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See what reviewers are saying
The product is well made, we really liked that they paid attention to detail. Most importantly, customer service experience was rated 5/5. It was easy to communicate with them via email, quick respons... See more
I was indecisive about purchasing due to being based out of the country and I needed as a Christmas gift. However, the delivery was acceptable and the bracelet is perfect! The material is great qualit... See more
Once I finally received the bracelet I could automatically tell it’s a quality bracelet. It feels durable and comfortable! Fits perfectly on my wrist and since it’s waterproof I don’t have to ever rem... See more
Company details
Written by the company
Personalisierte Geschenkartikel für Papa & Mama, bei uns findest Du das perfekte Geschenk für Deinen Lieblingsmenschen.
Contact info
Weyerhofstr. 68, 47803, Krefeld, Germany
- Info@papasplatz.de
- www.papasplatz.de
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Papasplatz
Hello Uyen,
we have just double checked the delivery of your order and had already initiated an investigation (you were in contact with our customer support before).
Unfortunately, the shipment was lost.
We will immediately resend your order to you!
Please accept our sincere apologies for any inconvenience.
Best,
Matthias from Papasplatz
Never received my package and customer…
Never received my package and customer service did not seem to care. Don’t order if you need in time for any special occasion. And they don’t offer refunds
3 June 2024
Reply from Papasplatz
Hello Kim,
According to USPS tracking, you were not at home during the delivery of your order and you would need to arrange a redelivery with USPS.
If this does not happen on your part, the shipment will be returned to us. In this case, we will of course reship your order to you.
Best,
Matthias from Papasplatz
You said it would be here by Father's…
You said it would be here by Father's Day. Not only did it not arrive on time, but it came 2 weeks after.
I was told by email that I would get a 30% refund. Didn't happen. And the person that responded to my email was RUDE and didn't really seem to care. Terrible customer service, and I will deter anyone who asks me away from your business.
3 June 2024
Reply from Papasplatz
Hello Sabrina,
again, please accept our sincere apologies for the delay caused by USPS.
We refunded you 30% as a compensation for the delay (as you have confirmed to our customer support, too).
The satisfaction of our customers is our top priority. If we have not succeeded in this case, we are very sorry. We hope you will still enjoy your bracelet.
Best,
Matthias from Papasplatz
Great qualysnd my husband loves it!
30 May 2024
DON'T ORDER FROM THIS COMPANY
I ordered an item for Fathers Day more than 3 weeks early. It was supposed to have a 9-13 day ship time. Still haven't received it. Looks like it was lost in customs according to their tracking info and 5 weeks later (after I've already been charged) they are STILL trying to find it. They refuse to give me a full refund as I no longer need it - Fathers Day is long over - but offered to ship me a new one (after THEY figure out where the first one is) and give me only a 30% refund. Don't want a new one, just want my money back and that apparently that is not an option.
23 May 2024
Reply from Papasplatz
Hello Lisa,
Again, please accept our sincere apologies that there was an issue with the delivery of your order.
As you have agreed with our customer support we refunded a compensation for the delay (30% of the purchase price has been refunded to you) and re-shipped your order.
The replacement is on its way to you and will arrive soon.
Our customer support team just contacted you again to confirm with you that everything is ok now.
Best,
Matthias from Papasplatz
Reply from Papasplatz
Hello Friedel,
Please accept our sincere apologies that there was an issue with the delivery of your order.
As you have agreed with our customer support we refunded a compensation for the delay and your order will be re-shipped now.
Best,
Matthias from Papasplatz
Husband Cried When He Opened It
The quality of the bracelet is wonderful and it's beautiful. My husband loved it and said it's the best Father's Day gift he has ever gotten.
28 May 2024
Reply from Papasplatz
Hello Tiffany,
Unfortunately, there were problems with the delivery of your order and the parcel got lost during customs clearance.
Our customer service team just contacted you again to confirm the cancellation of your order and that we issued a refund.
Please accept our sincere apologies for any inconvenience!
Best,
Matthias from Papasplatz
Fast delivery reliable and sturdy…
Fast delivery reliable and sturdy material, husband loved it
28 May 2024
Father’s Day gift
This gift for Father’s Day was a success! Very good service, product quality is excellent. Even the package was perfect. Thank you very much!
16 June 2024
Unprompted review
Great Unique gift
The product was easy to make and the customer service was speedy and made the experience enjoyable.
The product met all my expectations.
10 June 2024
Unprompted review
Sentimental Gift
Easy to place the order. Shipping was as expected. Bracelet is nice. The names are clear but a little more subdued than expected; not a high visibility. That makes people have to reach out and pull the wrist closer to them to read/see the names.
27 May 2024
I’m still waiting for my order
I’m still waiting for my order. Two times went back to your store. I’m very disappointed.
23 May 2024
Reply from Papasplatz
Hello Barbara,
Unfortunately, your shipment has been returned to us because something was wrong with the address.
However, we have already sent a replacement and the parcel will be delivered shortly!
Our customer support also contacted you again!
Best,
Matthias from Papasplatz
I never received my order
I never received my order. I was told someone would check on the status and never heard back. I never received the bracelet nor a refund for the order I never received.
23 May 2024
Reply from Papasplatz
Hello Breana,
we are very sorry that there was an issue with the delivery of your order.
Unfortunately the parcel has been returned to us. We will immediately re-ship your order!
Our customer support team has contacted you again, too.
Please accept our sincere apologies for any inconvenience!
Best,
Matthias from Papasplatz
Reply from Papasplatz
Hello Laura,
we are very sorry to hear that the size does not fit as desired.
We have two possible solutions here and our customer support team has just contacted you about it :)
The leather becomes softer as the bracelet is worn.
Best,
Matthias from Papasplatz
Reply from Papasplatz
Hello Sandrine,
unfortunately you never replied to the last message from our customer support but our support team will contact you now again.
As you can see in the tracking system provided by USPS your order was delivered. The tracking also shows where and when exactly (your tracking number is always included in the shipping confirmation plus you receive regular status updates about the shipping). Please have a look in your mailbox of the Email address under which the order was placed. There you will find all the information in case you missed it.
If you still have issues to locate your order we will initiate an investigation for you.
Best,
Matthias from Papasplatz
I NEVER RECEIVED THE ORDER
I NEVER RECEIVED THE ORDER. THE SHIPPING TRACKING NUMBER SAID IT WAS FAILED TO BE DELIVERED. THIS WAS MY HUSBANDS FATHERS DAY GIFT AND I WAS NOT ABLE TO GET HIM ANYTHING ELSE SINCE I CANNOT AFFORD IT. I HAVE EMAILED PAPASPLATZ SUPPORT MULTIPLE TIMES TO GET A REFUND AND HAVE NOT RECEIVED A RESPONSE. I MADE THIS ORDER ALMOST A MONTH AGO AND NO ONE WOULD FOLLOW UP. THERE IS NO PHONE NUMBER TO CALL EITHER. I NEED MY MONEY BACK.
22 May 2024
Reply from Papasplatz
Hello Malu,
please have a look at your spam folder, we answered all of your emails. Sometimes emails can end up there.
Best,
Matthias from Papasplatz
Got this for my husband as a Father’s…
Got this for my husband as a Father’s Day gift from our kids, he loved it!! Quality is everything and feels good. We definitely recommend it.
21 May 2024
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