Andreia has now down 2 cruises for us. Started looking wasn’t sure what we exactly wanted but with her knowledge she was able to put us together to unbelievable packages. Next year off to the med an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We have used Tina on several occasions to book our Virgin Voyages cruises and she has always been fantastic. Great communication and makes things so easy for us. We won’t hesitate to use again for our... See more
Company replied
We have used Paramount Cruises for many years now. For the last few trips we have had Caitlin working with us to secure our travel, stays and flights across the world! She has simply been outstanding... See more
Company replied
We had Tina from Paramount Cruises assisting us in booking our first cruise and she was absolutely fantastic. From the start, she was friendly, knowledgeable, and really easy to speak to. She resp... See more
Company replied
Company details
- #12 of 38 best companies in Cruise agency
- #17 of 53 best companies in Cruise Travel Agency
- #21 of 143 best companies in Tour operator
- #36 of 201 best companies in Travel agent
- #14 of 97 best companies in Travel deals
Paramount Cruises
Written by the company
- Welcome to Paramount Cruises, we’re a boutique, independent cruise specialist travel agency based in London. Our mission is to put together great value, tailor-made cruise packages which will leave you with lasting memories.
Contact info
12 Stephen Mews, W1T 1AH, London, United Kingdom
- 020 7947 0270
- info@paramountcruises.com
- www.paramountcruises.com
4.9
Excellent
2k reviews
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We’ve just booked a cruise and stay…
We’ve just booked a cruise and stay package for later this year. I liaised with Andreia, she was very knowledgeable and answered all my questions promptly, and I asked lots of questions!! Booking experience was simple and efficient, experience so far with paramount cruises has been very positive.
7 May 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the lovely review! Andreia will be delighted to hear it. So pleased the booking was simple and smooth. Have a fantastic cruise and stay later this year!
Kind regards,
Paramount Cruises Team
Fantastic service from start to finish…
Fantastic service from start to finish all queries answered promptly and I feel as if I’m in the hands of professionals and looking forward to a wonderful 70th birthday trip, shout out to Tina thank you for all your help Xx
13 May 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the lovely review! Tina will be thrilled to hear it. Wishing you the most wonderful 70th birthday trip, what a special way to celebrate!
Kind regards,
Paramount Cruises Team
Andreia is amazing!!!
After feeling a little uneasy booking on an online company I looked up, as didn’t have much luck in a travel agent, I was in touch with Andreia from Paramount Cruise, this lady went above and beyond to help book and organise flights for our holiday. As we are from Australia and had no idea to be honest where to start, this lady was fantastic! The process then was so smooth….. thank you Andreia. Will recommend you to friends in Australia and also family and friends in the UK 🙏
10 May 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the wonderful review! Andreia will be absolutely delighted to read this. So pleased she could put your mind at ease and make the whole process smooth, especially booking from Australia. We really appreciate the recommendations too. Have a fantastic holiday!
Kind regards,
Paramount Cruises Team
Trouble free genuine nice people happy…
Trouble free genuine nice people happy to help u out will book again thanks again
25 April 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the lovely review! So pleased everything was trouble free and that our team looked after you well. We'd love to help with your next booking!
Kind regards,
Paramount Cruises Team
5 star
1st class experience from the early stages until completion of the whole trip.
The original cruise to Australia was extended to other destinations all done by highly professional staff.
5 star recommended
6 March 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the fantastic 5 star review! We really appreciate the recommendation!
Kind regards,
Paramount Cruises Team
The customer service person Andreia…
The customer service person Andreia ensured that I got the best rates available
8 May 2026
Unprompted review
Andreia was very helpful as well as…
Andreia was very helpful as well as patient.
We got the deal over the line eventually!
Looking forward to the cruise.
6 May 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the lovely review! Andreia will be delighted to hear it. So pleased she could secure the best rates for you!
Kind regards,
Paramount Cruises Team
Very happy with bookings
Andreia has made my bookings for both cruises very easy and pleasurable . Thank you so much
4 May 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the lovely review! Andreia will be delighted to hear it. Have a fantastic cruise!
Kind regards,
Paramount Cruises Team
I havent Given 5 stars as my trip is…
I havent Given 5 stars as my trip is not until june 2027 so cant comment on that service .
Tina was very helpful with booking my trip , i asked many questions and she came back straight away . The day it was booked i had the airline booking through and also the cruise ship booking details through and welcome email from them also.
29 April 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the lovely review! Tina will be delighted to hear it, and so pleased the booking and confirmations came through smoothly. We can't wait to look after you again ahead of your June 2027 trip!
Kind regards,
Paramount Cruises Team
Tína was very helpful trying to find…
Tína was very helpful trying to find the right cruise for us. She did find it. We are very grateful for her help. Will definitely contact her again when we need another cruise
♥️
29 April 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the lovely review! Tina will be thrilled to hear it. So pleased she found the perfect cruise for you, and we'd love to help with the next one!
Kind regards,
Paramount Cruises Team
Very positive experience !
I had a good experience with Paramount. My booking took a while due to technicalities on my end and the advisor Andreia was very patient, professional and understanding. She went out her way to make sure I receive the best customer service and for that I'm very grateful.
27 April 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the lovely review! Andreia will be delighted to hear it. So pleased she could be patient and helpful while we got everything sorted, that's exactly the service we love to provide!
Kind regards,
Paramount Cruises Team
Booked through paramount
Booked through paramount. Purchased Premium Drinks Package for Cruise. However, started being charged for drinks, when queried with MSC they couldn’t change as we had no confirmation of Drinks Package, despite asking Paramount multiple time before trip. They have rep on board, but you’ll struggle to find them anywhere. Zero Contact details. This was my mums dream holiday that was pretty much ruined through having to try to sort this. Would not recommend Paramount as they don’t do anything to resolve issues.
27 April 2026
Unprompted review
Reply from Paramount Cruises
Dear Cameron,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the stress this caused at the start of what should have been a special trip, particularly given how much this holiday meant to you and your mum.
The Premium Extra drinks package was included in your F1 booking, and as soon as you let us know it wasn't showing on your onboard account, we acted immediately to get it resolved.
As soon as you messaged us at 1:21am, your agent Andreia picked up the case first thing that morning, contacted MSC directly, and asked you to purchase the package onboard so your holiday wasn't disrupted further. Within hours, our accounts team processed a full refund of the $570.28 you had paid out of pocket, and we have formally raised this with MSC to prevent it happening again. Andreia has also stayed in touch throughout your trip and since your return home.
We absolutely accept that no guest should have to spend any of their holiday at guest services, and we're very sorry that happened to you. We're glad we were able to get you reimbursed before the cruise was over.
In the unlikely event you need anything further, please don't hesitate to reach out to Andreia directly, we'd genuinely welcome the chance to speak with you.
Kind regards,
The Paramount Cruises Team
Great communication
Great communication. Very helpful. As a first time solo traveller needed information, patience of Robin was second to none. Highly recommend
27 April 2026
Reply from Paramount Cruises
Thank you so much for the lovely review! Robin will be delighted to hear it. So pleased he could give you the confidence and information you needed for your first solo trip. Have an amazing time!
Kind regards,
Paramount Cruises Team
Great service
Shouldn’t have hesitated making my booking.
Tina responded to my questions quickly and reassuringly. The booking process was really easy.
Great customer service from Tina, look forward to making another booking.
27 April 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for the lovely review! Tina will be delighted to hear it. So pleased she could put your mind at ease and make the booking nice and easy. We look forward to helping with your next one!
Kind regards,
Paramount Cruises Team
Fantastic service as usual
Fantastic service as usual. This is our fourth cruise booked through Paramount. Tina Colon is amazing. Sorts out absolutely anything we need and is very proactive in contacting us.
18 April 2026
Reply from Paramount Cruises
Thank you so much for the wonderful review and for your continued loyalty, four cruises booked with us is amazing! Tina will be thrilled to hear it. It's always a pleasure looking after you!
Kind regards,
Paramount Cruises Team
Excellent swift Service from Robin
Excellent swift Service from Robin - could not be faulted in any way whilst enquiring and then booking our cruise.
Very Positive experience.
26 April 2026
Reply from Paramount Cruises
Thanks so much for your lovely feedback. We’re really pleased to hear Robin made everything quick and easy for you from start to finish.
Have an amazing cruise, and just shout if you need anything.
Kind regards,
Paramount Cruises Team
Miami stay and cruise
Fab experience. Anderia was amazing we just said what we wanted and she hunted for the best price, nothing was to much trouble , thank you so much
25 April 2026
Unprompted review
Reply from Paramount Cruises
Thanks so much for your lovely review. We’re really glad Anderia could find exactly what you were after and make it all so easy.
Have an amazing time in Miami and on your cruise!
Kind regards,
Paramount Cruises Team
Daniel was fantastic throughout our…
Daniel was fantastic throughout our booking. I would highly recommend Paramount Cruises they have done great so far
24 April 2026
Unprompted review
Reply from Paramount Cruises
Thanks for your kind words. We’re so pleased to hear Daniel looked after you and made the booking process a great experience.
Really appreciate the recommendation, and we hope you have an amazing cruise.
Kind regards,
Paramount Cruises Team
Reply from Paramount Cruises
Thanks so much for your feedback. We’re really glad everything was nice and straightforward for you.
Kind regards,
Paramount Cruises Team
Great Customer Experience
Andreia was very helpful and made the booking process very easy, without her assistance and fast response we may have gone elsewhere
23 April 2026
Unprompted review
Reply from Paramount Cruises
Thanks so much for your kind feedback. We’re really pleased Andreia could make everything simple and respond so quickly when you needed it.
We’re glad you chose to book with us and hope you have a fantastic trip.
Kind regards,
Paramount Cruises Team
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