Andreia has now down 2 cruises for us. Started looking wasn’t sure what we exactly wanted but with her knowledge she was able to put us together to unbelievable packages. Next year off to the med an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Tina on several occasions to book our Virgin Voyages cruises and she has always been fantastic. Great communication and makes things so easy for us. We won’t hesitate to use again for our... See more
Company replied
We have used Paramount Cruises for many years now. For the last few trips we have had Caitlin working with us to secure our travel, stays and flights across the world! She has simply been outstanding... See more
Company replied
We had Tina from Paramount Cruises assisting us in booking our first cruise and she was absolutely fantastic. From the start, she was friendly, knowledgeable, and really easy to speak to. She resp... See more
Company replied
Company details
- #12 of 38 best companies in Cruise agency
- #17 of 53 best companies in Cruise Travel Agency
- #21 of 143 best companies in Tour operator
- #36 of 201 best companies in Travel agent
- #14 of 97 best companies in Travel deals
Paramount Cruises
Written by the company
- Welcome to Paramount Cruises, we’re a boutique, independent cruise specialist travel agency based in London. Our mission is to put together great value, tailor-made cruise packages which will leave you with lasting memories.
Contact info
12 Stephen Mews, W1T 1AH, London, United Kingdom
- 020 7947 0270
- info@paramountcruises.com
- www.paramountcruises.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and very helpful
We have booked a few cruises now and always a great service and so helpful.
Thanks
22 March 2026
Reply from Paramount Cruises
Thank you for your lovely review!
We’re so pleased to hear you’ve booked with us a few times and consistently received great service. It really means a lot to us.
We truly appreciate your continued support and look forward to helping you plan many more cruises!
Kind regards,
Paramount Cruises Team
This was my first experience with…
This was my first experience with Paramount and my first cruise. I found them helpful and caring throughout the booking process and ongoing right up to the time of boarding. I definitely use them again, many thanks
14 March 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your lovely review!
We’re so pleased to hear your first experience with us and your first cruise were both such positive ones. It’s great to know you felt supported and cared for throughout the whole process right up to boarding.
We’d love to help you plan your next cruise whenever you’re ready!
Kind regards,
Paramount Cruises Team
Robin made the booking very easy…
Robin made the booking very easy explained the holiday details answered my questions. The experience of booking a holiday by yourselves was excellent.
22 March 2026
Reply from Paramount Cruises
Thank you for your lovely review!
We’re so pleased to hear Robin made the booking process easy and took the time to explain everything clearly and answer your questions. It’s great to know you had such a positive experience booking with us.
We hope to help you plan another fantastic holiday soon!
Kind regards,
Paramount Cruises Team
Great booking service once again from…
Great booking service once again from Robin at Paramount Cruises. Highly recommended!
21 March 2026
Reply from Paramount Cruises
Thank you for your great review!
We’re so pleased to hear Robin provided another excellent booking experience for you. He’ll really appreciate the mention.
Thank you for your continued support and recommendation, we look forward to helping you again soon!
Kind regards,
Paramount Cruises Team
The staff at Paramount cruises pulled…
The staff at Paramount cruises pulled out all the stops & provided us a first class service. We are totally overwhelmed with the treatment we received, they upgraded us on our cruise to concierge giving us extra perks on the cruise, the hotel in Singapore was beautiful & we were given our room early as requested by Paramount, we had a fantastic cruise sailing to Hong Kong, we were upgraded to a luxury Grand Harbour hotel only to find Paramount had upgraded us again to club class, this is the most stunning view from our hotel room with afternoon teas & much more.
With all the trouble in the Middle East we had our flights cancelled a few times, unsure how we were getting home, Leah kept in touch with us, reassuring us she will sort things out, we were worried about flying into Dubai & asked her to find alternative route home, Leah & her team certainly worked around the clock & got us new flights straight away. They were there for us when we need them. I would definitely use Paramount again & highly recommend them. Thank you for the 5 star treatment we appreciate everything you have done for us.
2 March 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for such an incredible review!
We’re absolutely delighted to hear what a special experience you had, from the upgrades and beautiful hotels to your cruise and overall journey. It’s fantastic to know everything came together to create such a memorable trip.
A special thank you for recognising Leah and the team as well. We’re so pleased they could support you during a stressful situation and get you home safely, that level of care is exactly what we strive for.
Your kind words truly mean a lot to us, and we’re so grateful for your recommendation. We’d love to help you plan your next adventure whenever you’re ready!
Kind regards,
Paramount Cruises Team
Effortless Booking Process
This is our third booking through Paramount Cruises. We cannot fault their support enough.
Mo, was the most recent agent, who showed so much patience and made our booking process effortless.
We highly recommend Paramount Cruises and will continue to book via them.
18 March 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your fantastic review and for choosing to book with us again!
We’re so pleased to hear you’ve had such positive experiences with us, and that Mo made your latest booking smooth and effortless. He’ll be delighted to hear your kind words.
We truly appreciate your recommendation and your continued trust in us, and we look forward to helping you plan many more amazing trips in the future!
Kind regards,
Paramount Cruises Team
Very helpful and friendly service
16 March 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your kind review!
We’re so pleased to hear you found the service helpful and friendly, that’s exactly what we aim for.
We hope to help you plan your next trip soon!
Kind regards,
Paramount Cruises Team
Keep it simple.
Very easy to use website. Cruise description in simple terms. Good booking system.
13 March 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your great review!
We’re really pleased to hear you found the website easy to use and the cruise information clear and straightforward. It’s great to know the booking process worked well for you too.
We hope to help you plan another fantastic trip soon!
Kind regards,
Paramount Cruises Team
Excellent service
From 1st contact through to making my booking Andreia provided an excellent service. She answered all my questions and provided me with different options that allowed me to choose what was right for me. At no point over several days did I ever feel harried or hassled to make a decision. Andreia was friendly, approachable and very professional.
10 March 2026
Unprompted review
Reply from Paramount Cruises
Thank you for such a thoughtful review!
We’re so pleased to hear Andreia provided such a positive experience and gave you the time and options to choose what felt right for you. That relaxed, supportive approach is exactly what we aim for, so it’s great to know you felt comfortable throughout.
We’ll be sure to pass your kind words on to Andreia, she’ll really appreciate it.
Kind regards,
Paramount Cruises Team
Reply from Paramount Cruises
Thank you for your kind review!
We’re really pleased to hear you appreciated the timely responses and relaxed approach. We always want our customers to feel informed and comfortable, without any pressure.
We hope to help you plan your next trip whenever you’re ready!
Kind regards,
Paramount Cruises Team
Easy to book
7 March 2026
Reply from Paramount Cruises
Thank you for your review!
We’re so pleased to hear you found the booking process easy and straightforward. That’s exactly what we aim for.
We hope to help you plan another great trip soon!
Kind regards,
Paramount Cruises Team
Highly recommend
Super friendly, efficient and Andreia made sure our booking was smooth sailing. Will highly recommend, thanks again Janice and family
5 March 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for your lovely review!
We’re delighted to hear everything went smoothly and that Andreia took great care of your booking. She’ll be so pleased to know she helped make the whole process easy and stress free for you and your family.
We really appreciate your recommendation and hope to help you plan your next trip soon!
Kind regards,
Paramount Cruises Team
Mo and all of the Paramount team are…
Mo and all of the Paramount team are brilliant
15 February 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your great review!
We’re so pleased to hear Mo and the whole team made such a positive impression. We’ll be sure to pass your kind words on, they’ll really appreciate it.
We hope to help you plan another fantastic trip soon!
Kind regards,
Paramount Cruises Team
Andreia at Paramount cruises…
Andreia at Paramount cruises always very helpful & efficient
Sorts our cruise requests without any fuss
Keeps us up to date with all relevant information
A pleasure to deal with her..highly recommend her & this company
3 March 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your lovely review!
We’re so pleased to hear Andreia continues to provide such helpful and efficient service, she’ll be delighted to read your kind words. It’s great to know everything is handled smoothly and you feel well informed throughout.
We really appreciate your recommendation and look forward to helping you with your next cruise!
Kind regards,
Paramount Cruises Team
Reply from Paramount Cruises
Thank you for your review!
We’re delighted to hear you felt the service was first class, that’s exactly what we strive for. We really appreciate your feedback and hope to help you plan another great trip soon.
Kind regards,
Paramount Cruises Team
Paramount delivered on all counts
Paramount delivered on all counts. We had a wonderful trip visiting the music cities of Nashville, Memphis and New Orleans followed by a relaxing Caribbean cruise.
Hotels, transfers all worked well and the meet and greet from Leah and Jess was great.
6 February 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your lovely review!
We’re so pleased to hear everything came together perfectly for your trip and that you had such a great time exploring Nashville, Memphis and New Orleans before relaxing on your Caribbean cruise.
It’s great to know the hotels and transfers all ran smoothly, and we’ll be sure to pass on your kind words to Leah and Jess, they’ll really appreciate it.
We hope to help you plan another fantastic trip soon!
Kind regards,
Paramount Cruises Team
Paramount where very professional and…
Paramount where very professional and answered whatever queries I had promptly and efficiently I would have no trouble in recommending them and their services offered
21 February 2026
Unprompted review
Reply from Paramount Cruises
We’re really pleased to hear you found our team professional and responsive, that’s exactly the experience we aim to deliver. It’s great to know we could help with all your queries along the way.
We truly appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Paramount Cruises Team
Awesome holiday
From the original booking and all the follow up information Paramount Cruises were first class with their communications and organisation. Our flights hotels 3 wk cruise and transfers were superbly organised. South Amrrica falklands and Antarctica - WOW !!!!!. THANKS A MILLION PARAMOUNT . CRUISES. HOLIDAY OF A LIFETIME.
28 January 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much for your amazing review!
We’re absolutely thrilled to hear you had such an incredible trip, what a journey South America, the Falklands and Antarctica really is something special. It’s great to know everything from the booking through to the cruise, flights, hotels and transfers was seamless for you.
“Holiday of a lifetime” is exactly what we love to hear!
We really appreciate your kind words and hope we can help you plan your next adventure soon.
Kind regards,
Paramount Cruises Team
40/60 tour
Fabulous from start to finish. We booked through Andreia who was extremely helpful, she answered any questions we had swiftly and fully. The whole team were quick to respond to our questions.
Great service during the tour including transfers. The hotels were excellent and a high standard. Our resort reps Leah and Marco were both very friendly and knowledgeable providing lots of information of places to visit, including bars and restaurants.
The added trips were excellent value for money with transport included.
Extra shout out to Leah and Marco who worked extremely hard in resort to rearrange our return journey which was affected by the weather.
Will definitely use again and highly recommend Paramount Cruises.
1 February 2026
Unprompted review
Reply from Paramount Cruises
Thank you for such a lovely and detailed review!
We’re so pleased to hear everything went smoothly from start to finish and that Andreia was able to support you so well throughout the booking process. It’s great to know the wider team, hotels and transfers all lived up to expectations too.
A special thank you for mentioning Leah and Marco, they’ll be delighted to hear your kind words. We’re especially glad they could step in and help rearrange things during the weather disruption, that kind of support really matters.
We truly appreciate your recommendation and would love to help you plan your next trip whenever you’re ready!
Kind regards,
Paramount Cruises Team
Great value and stress free booking experience
Five stars for Tina at Paramount Cruises. She was incredibly helpful from the start, patiently and rapidly answering all my questions. She completely removed the hassle of organising the trip and found a significantly lower fare with more perks than going direct. To top it off, she turned the bookings around in a day to catch an expiring offer. Excellent service all round!
26 February 2026
Unprompted review
Reply from Paramount Cruises
Thank you for such a fantastic review!
We’re so pleased to hear Tina took great care of you and made the whole process smooth and stress free. She’ll be absolutely delighted to know her help, speed and attention made such a difference, especially securing that great offer in time.
We really appreciate your kind words and hope you have an amazing trip!
Kind regards,
Paramount Cruises Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.