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Paramount Cruises Reviews 

2,465
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, friendly demeanor, and professional approach. The booking process is consistently described as easy, efficient, and stress-free, with agents readily accommodating changes and providing clear explanations. People appreciate the outstanding overall service, noting excellent communication and well-coordinated holiday arrangements including flights, hotels, and transfers. Reviewers highlight the exceptional customer service, characterized by prompt, informative responses and a helpful attitude towards all queries. Many consumers express high satisfaction with their holidays and a strong intention to book with the company again for future trips.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their knowledge, helpfulness,... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the helpfulness and... See more

Service

Users describe positive interactions with service, consistently praising the excellent, swift, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and... See more

Holidays

Customers had positive experiences with holidays, often describing them as "holidays of a lifetime" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andreia has now down 2 cruises for us. Started looking wasn’t sure what we exactly wanted but with her knowledge she was able to put us together to unbelievable packages. Next year off to the med an... See more

Rated 5 out of 5 stars

We have used Tina on several occasions to book our Virgin Voyages cruises and she has always been fantastic. Great communication and makes things so easy for us. We won’t hesitate to use again for our... See more

Company replied

Rated 5 out of 5 stars

We have used Paramount Cruises for many years now. For the last few trips we have had Caitlin working with us to secure our travel, stays and flights across the world! She has simply been outstanding... See more

Company replied

Rated 5 out of 5 stars

We had Tina from Paramount Cruises assisting us in booking our first cruise and she was absolutely fantastic. From the start, she was friendly, knowledgeable, and really easy to speak to. She resp... See more

Company replied


Company details

  1. #12 of 38 best companies in Cruise agency
  2. #17 of 53 best companies in Cruise Travel Agency
  3. #21 of 143 best companies in Tour operator
  4. #36 of 201 best companies in Travel agent
  5. #14 of 97 best companies in Travel deals

About Paramount Cruises

Written by the company

Paramount Cruises

Written by the company

Welcome to Paramount Cruises, we’re a boutique, independent cruise specialist travel agency based in London. Our mission is to put together great value, tailor-made cruise packages which will leave you with lasting memories.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,465)

292 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and very helpful

Efficient and very helpful

10 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your kind words. We are so pleased you found the service efficient and helpful.

We really appreciate you taking the time to leave a review.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

First time using Paramount Cruises and…

First time using Paramount Cruises and booking. So far so good. I booked with agent Robin Jones who was very good in answering all my queries and looking for this trip on a room on the ship that I was looking at rather than the one allocated. Given the price, if all things go to plan it should be a great trip for mine and my husbands 25th wedding anniversary.

10 February 2026
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Reply from Paramount Cruises

Thank you for choosing Paramount Cruises for such a special occasion. We are so pleased to hear that Robin was able to answer all your questions and help secure the room you had your heart set on.

Wishing you both a wonderful 25th wedding anniversary and an unforgettable trip. We are always here if you need anything along the way.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

The World Awaits...

We have used Paramount Cruises for many years now. For the last few trips we have had Caitlin working with us to secure our travel, stays and flights across the world! She has simply been outstanding in every department. Caitlin listens to our concerns and needs and works effectively to ensure everything is addressed. Her patience, approach and attitude is second to none. That is why we keep returning to Paramount - many thanks Caitlin, we really appreciate it...

11 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your continued loyalty over the years. It truly means so much to us that you keep coming back.

We are delighted to hear how well Caitlin has looked after you and that her care, patience and attention to detail have made such a difference to your trips. We will make sure your lovely words are shared with her.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Robin Jones, highly recommend

Robin was friendly and professional
Explained everything clearly
Easy to talk to and very polite
Booked with him before with no hassle
Excellent 10 out of 10

11 February 2026
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Reply from Paramount Cruises

Thank you for your brilliant feedback. We are so pleased to hear that Robin was friendly, professional and easy to deal with once again.

Your continued support means a great deal to us. We will be sure to share your kind comments with him.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

First ever cruise booking.

Tina was my booking agent for our first ever cruise and couldn't have been more helpful. She guided us through the whole process and explained everything clearly. Our package includes an extended hotel stay in Barcelona with tickets to the Barcelona grand prix. Can't wait!

3 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your fantastic review. We are delighted to hear that Tina made your first cruise booking such a positive experience and guided you clearly through every step.

Your Barcelona stay and Grand Prix tickets sound amazing. We are sure you will have an unforgettable time and we will pass your kind words on to Tina.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

I booked my cruise package with… eastern Caribbean cruise

I booked my cruise package with Paramount cruise my son birthday eastern Caribbean cruise on carnival paramount cruise was very professional in every step of the way information they give you regarding your travel Visa transport Hotel was very good. I will definitely book with them again. Everything was very good

21 January 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your wonderful feedback. We are so pleased to hear that your son’s birthday cruise was booked smoothly and that you felt well informed every step of the way, from travel documents to transport and hotel arrangements.

It means a lot to know everything met your expectations. We look forward to helping you plan your next cruise.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Great service and easy booking

First time booking with Paramount - website was easy to navigate and customer service very good. Extremely quick response by message and email and good knowledge of packages and advice. Andreia was professional, efficient and helpful throughout.
If the cruise goes as well as the booking process, I will certainly use again.

9 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your lovely review. We are so pleased to hear you found the website easy to use and that the booking process was smooth and well supported.

It is great to know Andreia provided professional and efficient service throughout. We hope you have a fantastic cruise and would be delighted to help again in the future.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Exceptional customer service and knowledge

First time of using this Cruise company, and it was an exceptional experience. Saw an advert for a particular trip we wanted to do and got a quotation back straight away. It was very competitive and exactly what we wanted to do. Robin Jones, the consultant, rang me today and was extremely knowledgeable, very friendly and polite. Answered all my questions in a professional manner so we booked it without question. Definitely would recommend this company to book all your future cruises with. We certainly will use them again, and hopefully will be dealing with Robin again.

10 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for such a fantastic review. We are delighted your first experience with us was an exceptional one and that the quote and booking process felt straightforward and competitive.

It is wonderful to hear how well Robin looked after you. We will be sure to pass on your kind words to him. We truly appreciate your recommendation and look forward to arranging your next cruise.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Travel agent was excellent

My first booking with Paramount and the travel agent Andrea was exceptional in assisting and guiding me with my booking and ensuring that I got what I asked for in a very professional manner.
I feel confident and reassured that if any issues that arise or help that I need in the future will be promptly addressed. 👍🏻

10 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for such a wonderful review. We are delighted to hear that Andrea provided exceptional support and guided you through your first booking so professionally.

It is great to know you feel confident and reassured, that is exactly the experience we aim to provide. We are always here whenever you need us.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable and pleasant team

9 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your lovely feedback. We are delighted to hear you found the team helpful, knowledgeable and pleasant throughout.

We really appreciate you taking the time to share your experience.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Robin Jones was so helpful and…

Robin Jones was so helpful and efficient. Could not have done a better job which resulted in our booking the cruise with Paramount.

8 February 2026
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Reply from Paramount Cruises

Thank you for your fantastic review. We are so pleased to hear that Robin provided such helpful and efficient service and that this led to you booking your cruise with us.

We truly appreciate your support.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Everything I’ve asked for has been…

Everything I’ve asked for has been sorted out straight away,always had a great fast response from Tina and she has been amazing with any information we have asked for.

6 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your wonderful feedback. We are delighted to hear that everything was handled quickly and that Tina has been so helpful with all the information you needed.

We will be sure to share your kind words with her.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Andreia was very helpful

Andreia was very helpful, quick to respond and always appeared happy to help with the various questions and requests we made.

5 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your kind review. We are so pleased to hear that Andreia was helpful and quick to respond, and that she was happy to assist with all your questions and requests.

We will be sure to pass on your lovely feedback.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Tina was amazing She wasn’t at all…

Tina was amazing She wasn’t at all pushy She listened and sorted out a cruise to suit our needs visiting the places we wanted to see
Nothing was too much
Thank you Tina for your time and patience 😊

5 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for such a wonderful review. We are delighted to hear how well Tina looked after you and that she found the perfect cruise to match exactly what you were hoping for.

We will be sure to pass on your kind words to her.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars
Paramount Cruises logo

Reply from Paramount Cruises

Thank you so much for your lovely feedback. We are really pleased to hear that you found our team helpful and polite.

We truly appreciate you taking the time to share your thoughts and we look forward to helping you again in the future.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Highly recommend

Robin was fantastic, he answered all my reservations and was very knowledgeable. I am so happy with the the cost of my holiday. Thanks to Robin I have every confidence in booking with Paramount cruises and I would highly recommend them for a quote if you want the complete package.

4 February 2026
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Reply from Paramount Cruises

Thank you so much for your kind words! We’re delighted to hear that Robin was able to answer all your questions and make you feel confident with your booking. We really appreciate the recommendation and look forward to helping you again in the future.

Kind Regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Monaco Grand Prix 2027 luxury cruise

From start to finish my experience with Paramount Cruise was made enjoyable with the expertise of Tina Conlan, who made the process of booking my 2027 Monaco Grand Prix Luxury Cruise very simple. Tina, with her relaxed manner, guided me through the many options on offer and answered all my many question fully. Never pushy as often people can be, Tina produced the ideal solution for which will be my trip of a lifetime. She patiently dotted all the i's and crossed all the tees and her experience and knowledge gave me the absolute confidence to secure my booking with Paramount Cruises.
Thank you very much Tina.

1 February 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for such a thoughtful review. We’re so pleased to hear that Tina made the whole process easy and enjoyable for you. We’ll be sure to pass your thanks on to Tina.

Kind Regards,
Paramount Cruises Team

Rated 5 out of 5 stars

So easy to book

So easy to book. Robin was so helpful and knowledgeable about our cruise. Definitely recommend using Paramount for future bookings.

3 February 2026
Unprompted review
Paramount Cruises logo

Reply from Paramount Cruises

Thank you for your lovely review! We’re so glad Robin could make the booking process smooth and enjoyable for you. It means a lot to hear you’d recommend us, and we look forward to helping with your next adventure.

Kind Regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Cruise booking by phone with Robin

I made a cruise booking by phone with Robin. Found him to be very knowledgeable and helpful. All details were covered efficiently and I received the booking information via e-mail while still on the phone.
Great service, thank you.

31 January 2026
Unprompted review
Paramount Cruises logo

Reply from Paramount Cruises

Thank you for sharing your experience! We’re thrilled Robin could assist so efficiently and get everything sorted while you were still on the call. It’s wonderful to hear you felt well taken care of.

Kind Regards,
Paramount Cruises Team

Rated 4 out of 5 stars

Booking made so much easier because of…

Booking made so much easier because of the way it was handled by your cruise specialist.

31 January 2026
Paramount Cruises logo

Reply from Paramount Cruises

We’re so glad to hear your booking went smoothly! Our team loves making the process as easy as possible, and it’s great to know it made a difference for you.

Kind Regards,
Paramount Cruises Team

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