Parasol Reviews 

Fantastic umbrella company - would highly recommend.
Super friendly staff, always paid on time and client-billable business travel expenses reimbursed with the appropriate tax and NI.
Unfortunately being forced to leave as the end-client is switching agencies.

I have used Parasol for their IR35 umbrella employment services for a number of years and have always found them to be knowledgeable and helpful.
In the past year I have been struck down with long-term illness/s which have necessitated a prolonged break from work. In this regard, they have again been very helpful and supportive.
I would wholeheartedly recommend their services to you.
Thanks Parasol!

I recently onboarded to Parasol and wanted to transfer my existing pension arrangements. My contact at Parasol, Prabhjot Kaur, was so helpful and ensured this happend without delay. Thank you.

Excellent customer service;
Excellent employee support;
Prompt payment.
I have been with Parasol since contracting in 2018 up to April 2023.
Kept the door open for me when I went through some serious health issues until August 2025.
Now rejoined in May 2026 with no problems at all.. like I never left.
Thoroughly recommend.

This is a complex review to write because I often get very great support and help from most Parasol staff, especially Hollie in this instance. However, I wonder if the upper management need to look deeper into their process and technology nexus to better support their great staff in helping all of us!

It was great to get everything done so quickly, all the steps were explained very well, Georgia Ratchford and Kimberly Ratbone was super helpful with all the queries.

​I am writing to share some positive feedback regarding the excellent service I recently received from Eva in Employee Support.
​Eva went above and beyond to assist me with my case. I deeply appreciate her helpful attitude and, most importantly, the proactive way she followed up with me to ensure everything was resolved. She made a stressful situation much easier to handle.
​Thank you, Eva, for the fantastic support

I would like to take this opportunity to thank Eva for the fast and prompt service she has provided.

Awful! Non responsive, kept me on hold for 15 min so the time could hit 5 and they could shut me off as I’m chasing payment which was confined paid!

This was my first time working as a contractor, as I had been a full-time employee throughout my career. Because I found an outside-IR35 contract quickly and needed to start at short notice, Parasol was recommended to me as an umbrella company.

My experience was very poor. Their expenses policy was rigid and offered no flexibility. I also found their communication patronising. At one point, they even questioned why I needed to attend the company’s office and asked me to formally justify it.

Parasol charged me more than £500 per month, and I could not see value for money in return. In my view, the service was unprofessional and poorly delivered. Around six weeks after starting, I gave notice on 24/04/26. I have since set up my own company and hired an accountant to handle the same work at a fraction of the cost, with a far more seamless and straightforward service.

To make matters worse, a week after receiving my final payment, I had to chase for my P45, which I had been told would be sent as soon as final payment had been made. I was then told that I had not resigned, despite the fact that I had submitted my notice in writing on 24/04/26 and that it had been acknowledged. I was later instructed to complete the resignation online, which should have been made clear when my written notice was first acknowledged.

Overall, based on my experience, I would recommend setting up your own limited company if possible. If that is not an option, I would still advise looking carefully at alternatives before choosing Parasol.

The one person at Parasol who was effective, polite and appeared to know what she was doing was Faye.

In summary and to end on a positive note Parasol need more Fayes!

Jen was very helpful and provided the requested document without any delay

TrustID is and continues to be utterly useless. Fails constantly, doesn't tell you it has poor compatibility with certain mobile browsers (Firefox in my case) and fails with no useful error messages

Edit: Review knocked down from 3 to 1 star as Parasol contacted me repeatedly without asking permission to, asked me to remove my review as "it worked for me in the end" and at no point addressed the actual issue.

Simple joining process, excellent support

My experience / collaboration with the company was a pleasant surprise. They helped me anytime I needed, they answered to my questions, anytime I had one, they made a stressful process completely painless, and I really appreciate their patience and expertise. Thanks again for your support!

Spoke to Kim and she was amazing. Great service. Easy on boarding. Top staff.

Super easy with onboarding, friendly team who make contact and tell you everything you need to know. Can’t fault them.

The margin for the standard package I was quoted by Vicente was £14.90, but on the contract the margin was £29.75 per week which was doubled. Parasol managers explained that every agency gets different rates which is unfair considering my margin rate was £22 for the Plus package in January this year (for a better package with all the benefits). In my previous contract with them they kept getting my pension details wrong which resulted in big delays of processing the pension payments and my pension provider used to receive the payments up to two months late, it was a bad experience overall.

PRABHJOT KAUR provided excellent, professional, seamless and prompt service. From start to finish, the service was beyond expectation. I give Prabhjot my highest recommendation.
Ola Ogunfeitimi.