Parasol Reviews 

In the main, the service has been good. There have been some glitches between parasol and my umbrella, but they have been corrected quickly when notified. Payment is prompt when you follow the rules and staff are responsive.

The level of service is excellent. Instruction are clear to understand and staff is very responsive.
Thank you Prabhjot Kaur for your quick response in relation to my new tax code.

The customer service was quick and very friendly. The team took their time and were eager to help.

I spoke to Ryan today who helped me with some timesheet and other issues regarding salary payment from my external contractor. He was professional and made a lot of effort to help me chase the payments, next steps and followed up with emails. Thank you for your service today.

Portal was simple to use.

I had an issue with my tax code resulting in a higher than expected deduction. I reached out to Parasol and Andy was really helpful in explaining the situation clearly and pointing me in the right direction to get it resolved quickly. Great service, thank you Andy!

Jen from Parasol Employee Support was very helpful and responsive. She processed my background employment reference request quickly and kept me informed throughout. Thank you, Jen!

Tanya / Alysia from the Onboarding team were polite, patient, and effective in responding to my queries - many thanks Team @ Parasol

Been with Parasol as my umbrella company for over a year now and so far so good. The support response is pretty quick. I had a query about Paternity leave and Prabhjot Kaur got back in touch with me within a day to answer my query. He was friendly in his response and provided the info I required.

I had a really positive experience with Parasol’s Payroll & Pensions team while setting up my private pension contributions.

Georgia was especially helpful throughout the process, she responded clearly to my questions, explained everything in a straightforward way, and made the whole setup feel smooth and stress-free.

It’s great to deal with a team that is responsive, professional, and easy to work with. I really appreciate the support and would happily recommend Parasol to others.

Only been using them for two months - my first time contracting. All issues have explained and resolved very quickly. Elle has been great when dealing with expense claims.

Great service provided by Amy at Parasol on the online chat. I had a request which I thought could take much longer but it turned out to be an easy conversation and job done. Thanks Amy for such a wonderful service

Happy with the ease of the on boarding

I would like to say just how outstanding and wonderful Amy (from employee support) is at Parasol, she goes above and beyond to support people, honestly I cannot thank her enough! She has been such a huge help with all my queries. Thank you!

Excellent interactions with the agents. Always helping me with my issues right on time.

After weeks of chasing an employer reference & providing alternative email addresses, my new employer is STILL waiting!!

This is delaying a confirmed start for me & when I called up, the only number got me through to a team that assumed I was a contractor. This is despite my stressing I was a permanent staff member for 4 years!

Nobody seems to know & it appears nobody is really bothered either.

Very disappointed & unsure how to proceed as previous employer reference is a requirement for the new role.

Thankfully the reference was provided & I start my new role shortly.

It was a shame that it took a 1 star review to achieve this & the response referring to GDPR was unrelated to my issue & missed the point entirely. The point was the lack of communication.

Parasol continue to provide unparalleled customer service as demonstrated by Matt this afternoon, who answered all of my queries in relation to my contract ending. Well done Matt and the Parasol Team. Highly recommended.

A really helpful person who understood the concerns I had and took time to go and find out and resolve. Didn’t hesitate to ensure all concerns and questions were asked whilst obviously had information available to check against. Full marks

I would not recommend this Umbrella company at all!!! Payment sent to them from my Agency and the first person said that the remit wasn't received, the agency stated it was sent over and authorised but the Umbrella company said they didn't receive it. I have bills to pay and there's always an issue with my payments and I am done!!!