ParcelBroker.co.uk Reviews 

Good stuff they were very helpful, her name was Sophie I think

Fantastic, really helpful and my goods are good to go!

Tegan was very helpful with pushing our order through while there was disruption to the service due to Cloudflare issue and ensure our order could be collected same day.

Quick Response to the problem with a collection, thanks Scarlet

Loving the experience I had with this company yesterday. Very easy to setup an order and they’re very attentive. Considering we have to move goods from EU - UK. Very much recommend and will be using them to ship across a lot more!

I’ve always been happy with the service from ParcelBroker, and this time was no different. Tegan helped resolve our issue quickly and was very helpful with our queries. When you’re dealing with urgent shipments, great customer service and someone who genuinely looks into the problem make all the difference. Thank you again for your help - highly recommend ParcelBroker!

Very nice customer services, fast and valuable. Recommend to other users.

Had an issue with a courier and this was swapped out.
Always better to talk to someone but sorted.

Used Parcelbroker to ship an expensive pair of speakers in UK. The speakers were double boxed in the manufacturers original protective casings. Item arrived looking very battered and unfortunately the speakers no longer worked. I had taken their insurance but was told this policy only covered physical loss of the item, and not damage. PB refuse to be held responsible even though I have photographic evidence that the parcel had been damaged. They offered to refund the insurance premium of £30 but this is of little comfort when dealing with a damaged item worth nearly £1000.They refuse to accept that Part 1 Chapter 4 of the Consumer Rights Act 2015 applies to them, so my only recourse is through the courts.

So refreshing to discover a brand that delivers on all levels. Highly competitive pricing, very user-friendly website and, most impressively, real and easy-to-contact people in customer services who respond promptly and efficiently (thank you, Scarlet!). I will definitely use their services again.

Booked for a parcel to be delivered by a 48 hour courier. Collection day was Monday which arrived and went . Despite staying in all day the courier never turned up. After complaining to ParcelBroker no apology just said it would be rescheduled the next day. Waited in again all day no courier! Awful service unreliable and wasted a lot of my time! Would never use again!

I have used Parcel broker for many shipments from the US and Europe to UK and recently for shipping to Northern Ireland, they have always been very helpful and knowledgeable, recently Lauren helped with the required paperwork and customs information taking the stress out of importing goods. Would highly recommend.

Sophie at ParcelBroker was brilliant — friendly, quick to respond, and very clear with her explanations. She confirmed everything I needed to know and made the process really easy. Excellent customer service!

Fantastic customer service!
Sophie & Tegan could not have been more helpful or friendly.
Recommend highly!
⭐️⭐️⭐️⭐️⭐️

Lauren responed promptly and was able to rectify my problem straight away

Swift reply from Parcel Broker (Lauren).

thank you

Whenever there is a "problem" they will solve it immediately. Real customer support.

Very quick response, so helpful.

Would definitely recommend.

The girls at ParcelBroker had to deal with my frustration, and ridiculous problems caused by Fedex. (37 days for an "International Priority" shipment from the US, supposed to take 2 business days....) They were unfailingly patient and helpful, going above and beyond to try to get my parcel to me. Special Mention goes to Sophie and Lauren. Customer service does not get better!

Very helpful and quick to reply.
Both Lauren and Scarlet were excellent in their assistance. Thank you!