ParcelBroker.co.uk Reviews 2,688

Tegan was very responsive and helpful
We will use them again

Lauren responded very quickly to my plea for help regarding a booking I had made for delivery to Italy.
She corrected the customer information on the booking before I had despatched it and now it will not get held up at Customs.

TEGAN AND LAUREN WAS BOTH EXTREMLY HELPFUL

Had an issue with the collection date of a parcel. Lauren sorted this quickly and efficiently.

Sophie at Freightbroker in Customer service was incredibly helpful when I had issues . The issue was caused by me but she went over and above to resolve .

I had a problem with a company in China I was returning a package to. I booked a return with Parcel Broker. Lauren got in touch with me advising me of the problem with DPD Lite packages experiencing delays. I decided to cancel the return. Lauren helped me to get a refund. Thanks to Lauren for a great service.

Rating will be 0 stars if possible.
I placed an order for parcel collection and made full payment. After payment, I sent photos of the packaging, and even paid a surcharge due to bubble wrap being used. At no point was I informed that certain packaging types would invalidate the insurance I paid extra for.

The collection was missed, wasting a full day. Later, I provided photos of the damaged boiler as well as proof of the driver carelessly throwing the boiler into the van. It has now been nearly three months, yet despite paying for insurance, no compensation has been issued.

I followed up multiple times by email, only to eventually receive a response stating that my claim was rejected because “the packaging used did not meet our minimum packaging guidelines.” This is unacceptable—photos of the packaging were provided from the start, and any concerns should have been raised immediately, not months later.

The boiler, which was part of the house we purchased last year, is a 6-year-old unit valued at £2,500 plus £399 (total £2,899), though I was selling it for £400. I was even asked to provide an invoice.

This is utterly ridiculous—clear cheating. If everything works smoothly, fine. Otherwise, the blame is shifted elsewhere with no accountability.

Lost a very expensive, very important parcel! Refuse to do anything about the claim (which we added additional cover for) come back with all sorts of nonsense about proving the manufacturing costs etc.

Its been 4 months and now a total blackout from them.

There are many many options when sending items..DO NOT USE THESE!

The Parcel Broker support team helped me navigate the complicated US customs process to clear my packages for delivery.

Tegan has been a great help with explaining what paperwork is necessary for the delivery I am trying to sort out. Would definitely recommend.

Brilliant service.
First time using, and will be my first port of call from now on any time I need to send anything anywhere.

There was a slight issue (not with ParcelBroker, I hasten to add), but this was swiftly and efficiently dealt with by both Lauren and Tegan. And they were extraordinarily helpful answering any queries I had.

We're quick to complain these days, but we should be equally quick to praise. And I can't praise them highly enough. Wonderful stuff.

These guys are brilliant, any problems that do happen are dealt with swiftness and the upmost expertise! Lauren in Particular is superb, you always get an answer and and cant do enough to help!

Had an issue with charges on a parcel being returned to sender that required contacting the Parcelbroker team. Tegan dealt with this promptly, and was both professional and friendly throughout. Couldn't fault the service received!

Initial queries, they have been very helpful.

Really pleased with how responsive ParcelBroker has been to my queries - Tegan and Lauren have been friendly and helpful

Sophie was really helpful and pleasant to deal with.

Tegan was very helpful in answering all the questions I needed answering.
I had never done this before so she helped immensely

The process of sending a package is quick and easy on Parcel Broker. They give you plenty of options too. If you have any questions they get back to you in record time.