Erika Ramirez-Flores was excellent. She was patient, thorough, and took the time to make sure everything was done correctly. What stood out most was that she identified and fixed mistakes that previou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a consistently positive experience with Parcel Pending and their package locker system. Today, I ran into what I thought was a major issue when my package was misplaced by the mall carr... See more
Company replied
Tina went above and beyond to assist me even spoke directly with my leasing office and she handled the whole exchange with professionalism and patience. When she didn’t have the answer she still found... See more
Company replied
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... See more
Company replied
Company details
Written by the company
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contact info
475 Goddard #150, 92618, Irvine, United States
- 8553164756
- www.parcelpending.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The rep could not have been nicer and…
The rep could not have been nicer and more on top of things!! My issue was resolved so fast!!
24 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Reply from Parcel Pending by Quadient
Hi Joanna, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Tina was great and made everything easy!
24 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Sasha, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Erika Ramirez Flores is a great help .
Erika Ramirez Flores is a great help .. I got my shipment from Amazon stuck inside the kicker without code to open it and Erika was a great help to get my stuff .. thank you so much
24 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Bader, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great customer service from Elizabeth
Great customer service from Elizabeth. Super on it!
23 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Nina, thank you for taking the time to share your feedback about the service Elizabeth provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Erika Ramirez-Flores was quick with her…
Erika Ramirez-Flores was quick with her responses and helped resolve my issue easily.
23 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Paolo, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I used the chat service
I used the chat service. Quick response time and completely happy with results.
23 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Dee, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Refunded mistake
I was charged for a package that wasn’t mine and they were quick to refund and apologize for the mistake
20 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Doug, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Tina is a very good assistance staff
Tina is a very good assistance staff. She cacht up the issue and to support me to reactivate my account in just few minutes
20 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Billy, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Erika Ramirez-Flores was very helpful…
Erika Ramirez-Flores was very helpful in solving my issue. The sms feature is very convenient and efficient. Thank you.
20 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Ana, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Erika is amazing
Erika Ramirez-Flores was quick and helpful. More importantly, she was very patient with me.
19 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Krissy, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I would like to sincerely thank Erika…
I would like to sincerely thank Erika Ramirez-Flores for her outstanding support. She responded incredibly quickly, was attentive to every detail, and handled my issue with both professionalism and genuine care. It’s rare to come across someone so efficient and kind at the same time.
Thanks to her prompt assistance, my problem was resolved smoothly and without any hassle. Her dedication and positive attitude truly made a difference.
I really appreciate her help and hope her excellent work gets the recognition it deserves.
19 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Konstantin, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great service
Great service by Andrew V. Quick, helpful, and sorted out the issue promptly.
18 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Effective response via SMS
Wanted to close my account and get a refund for my registration fee after realizing I didn't have to open an individual account in the first place. Filled in a help form on their webpage but didn't get a response for 2 days. Tried out their SMS support service, and Andrew V successfully resolved my request in mere minutes.
18 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Really helpful and polite
18 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Erika Ramirez was very quick
Erika Ramirez was very quick, knowledgeable and efficient! I was super stressed and she got my problem resolved within 10 minutes
18 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Amorie, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great support! Great service!
Had an issue and the support, specifically Andrew V., did a great job of working it out and finding a solution. Love this service!
18 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
I was impressed with Elizabeth and her…
I was impressed with Elizabeth and her professionalism. She helped me with my problem, and kept me updated with the progress. It was great customer service.
18 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Nancy, thank you for taking the time to share your feedback about the service Elizabeth provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great Service
Erika Ramirez-Flores was an incredible help. She was quick, efficient and polite. I am extremely happy with the service I received today.
18 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Sami and Esther, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
If I can, I would give 10 stars to Margot K
If I can, I would give not 5 stars but 10 stars to Margot K, who helped me. She was excellent, very professional and helped me with my misdelivered package.
Thanks Margot K, one more time!
16 March 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for taking the time to share your feedback about the service Margot provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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