Erika Ramirez-Flores was excellent. She was patient, thorough, and took the time to make sure everything was done correctly. What stood out most was that she identified and fixed mistakes that previou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a consistently positive experience with Parcel Pending and their package locker system. Today, I ran into what I thought was a major issue when my package was misplaced by the mall carr... See more
Company replied
Tina went above and beyond to assist me even spoke directly with my leasing office and she handled the whole exchange with professionalism and patience. When she didn’t have the answer she still found... See more
Company replied
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... See more
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Company details
Written by the company
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contact info
475 Goddard #150, 92618, Irvine, United States
- 8553164756
- www.parcelpending.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tina corrected an issue that was caused…
Tina corrected an issue that was caused by the courier. She made sure I got the access I needed to retrieve my package in a timely manner. Thank you!!
9 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Bobby, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Exceptional Customer Service!
Tina’s service and knowledge was exceptional!! I called with 2 questions and both were answered promptly and the information provided was extremely helpful! Outstanding customer service!! Thank you, Tina! : )
9 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Stacie, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I’ve been using Parcel Pending for the…
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have to worry about missing packages or dealing with delivery issues anymore.
The pickup process is quick and simple, and everything just works smoothly every time. It’s one of those services you don’t realize how much you need until you have it.
I also want to give a special thank you to Erika Ramirez-Flores, who has been especially helpful and kind. Great customer service like that really makes a difference.
Highly recommend Parcel Pending to anyone looking for a stress-free and dependable package solution!
9 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Yuval, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina well done. Issue resolved
Tina did a great job and handled my issue quickly and effectively! Thank you.
9 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Paul, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Parcel Pending has been a great service…
Parcel Pending has been a great service for to me over the past several years. Today when I needed a little assistance regarding text notifications, Erika Ramirez-Flores was fast to correct the issue and understood my situation right away. Thank you for the speedy assistance Erika!
9 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi David, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
My support experience was great
My support experience was great, and my issue was solved in a few minutes.
9 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi David, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Reply from Parcel Pending by Quadient
Hi Katherine, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Lockers have issues sometimes but…
Lockers have issues sometimes but customer support is always super quick and helpful. Erika Ramirez-Flores was super kind, helpful and responsive
9 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Hannah, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Changes made quick and fast
Needed to change certain things in my account I worked with Tina. She was amazing and real quick. It was totally painless and we did it all through text. Great job thank you so much.
8 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Eve, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina was great and helped me with my…
Tina was great and helped me with my issues right away! Thank you!
8 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Elisabetta, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
5 stars for Tina
5 stars for Tina, customer service. They were able to resolve a two year old issue with crossed phone numbers and messages regarding parcel pending locker items with a quick text chat.
8 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Dr Sawhill, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tristan Darrough was so helpful and…
Tristan Darrough was so helpful and efficient. Best customer service experience I’ve had in a while! Our call was dropped and I thought I’d have to wait to call back tomorrow but he called me right back and proceeded to help me get my locker open so I could retrieve my packages. Very impressed!
7 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Heather, thank you so much for taking the time to share your feedback on the service Tristan provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Andrew V
Andrew V. Was very helpful & worked very quickly resolving my issue.
7 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Sammy, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Parcel Pending Plus Upgrade
Hi, Erika Ramirez-Flores helped me out today getting my account upgraded from Parcel Pending to Parcel Pending Plus. It was a very smooth transition thanks to their help
7 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Nicholas, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I’m glad my complex uses parcel pending…
I’m glad my complex uses parcel pending and I’m glad their support team, like Andrew V, is so helpful. I transferred units in my building and he helped me avoid paying the registration fee again while cleaning up my notifications.
7 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Dara, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Reply from Parcel Pending by Quadient
Hi Carlo, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Awesome Customer Servcie
Great. Fast reply and efficient. Erika Ramirez-Flores was awesome!
7 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Stuart, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Billing issue resolved quickly!
I reached out to costumer service for a billing issue and it was resolved in less than 5 minutes! Really appreciate the customer support.
6 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Kristen, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Erika patiently helped answer my…
Erika patiently helped answer my question about my account status within 5 minutes, saving me lots of time! Thank you!
6 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Maria, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Erika Ramirez-Flores was very fast and…
Erika Ramirez-Flores was very fast and helpful and solved my issue. She was very responsive and helpful.
6 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Rad, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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