parfumdreams Reviews 

I find the check-out procedure rather confusing. I wouldn't know how to make it less confusing.

Very bad customer service
In my second purchase there was a missing YSL perfume, I have written to the customer service 2-3 times with pictures and details immediately on the day I received the parcel. In return I receive reply that they will look into it and then no further communications. I have tried more emails but no response from them. And it's almost more than one month. I am very disappointed as customer.

Delivery to a place 230km away from the delivery address

When ordering I've tried to select a free delivery to a pakkeshop nearby in Copenhagen. The system didn't suggest any options even though we have plenty of delivery spots around. I have therefore opted for a home delivery with additional charges. I wrote though a comment in my order about system error and that I would prefer a free delivery
I've got an order confirmation and 10! minutes later a mail saying they cannot do anything about delivery because the order "has left us".
7! days later I get a message from the shipping company there was nobody home when they have tried to deliver the package. Strange, because we were home that day. Next message informed the package is delivered to a pakkeshop in ... Aalborg, about 230km! from Copenhagen where I live.
I called to customer service to explain there must have been a mistake. The customer service employee wouldn't listen and just kept repeating they have delivered to an address in the order. It was extremely frustrating because I'm 100% sure I didn't order to Aalborg. She even hung up the phone. I called again trying to explain there must be an error in their system preventing entering Copenhagen as delivery destination. I've got no help. A simple" "we would investigate and come back to you" would have worked, but no ...
The result: package is now in a pakkeshop in Aalborg and would probably be returned to sender adding to unneeded transport pollution, I'm left without the present for a friend this w/e and a very unpleasant experience.

Skarp pris. God levering. 👌

konkurrencedygtigpriser, varesortiment og udsøgte produkter og fri forsendelse til et vis beløb.

competitive prices, product range and exquisite products and free shipping for a certain amount.

Ive now waited 3 weeks for my order and still nothing? I emailed 2 weeks later to see what was causing the delay and had to wait another week for a reply? And was told something like 'my request was being passed on to the responsible department'? So, take my advice and avoid this company!

Update - I've just been told my order 'has been lost in the post'?? And despite waiting 3 days no refund as yet. REALLY AVOID THIS COMPANY and BUY FROM UK BASED SUPPLIERS ONLY.

I did't receive any confirmation and emails. The account page shows that I did not place any order. But it already reserved my money from my bank account. I tried to call them on 11:20 Friday and waited for 3.5 mins but no one picked up. I have no idea whether my order has placed succesfully or not.
WTH is going on???

They didn't send me an email for my order. Now I have no clue if my order is being processed or not.

At the same time some third party shop releted to them booked a small amount of money from my bank account.

WTH is going on?

I wrote the floor number on one of the address fields, right below the field where I typed the street and number. For some reason, on the shipping label, they wrote it with tiny letters next to "contact", below everything else, which led to the post office keeping my package at a pick up point, as the floor number is necessary for deliveries in Denmark. But I had paid extra for delivery to door and it was their mistake, so I wrote a complaint asking for a refund on the shipping cost. A week later, no replies.

On top of that, one of the products I ordered (a deodorant from Ben & Anna) is missing its handle piece on the bottom. Not buying from them again.

order placed on the 22.12. after 2 days received a mail saying that the delivery is delayed. But is does not say until when...
I have send them 2 emails without answer. I have called after 3 weeks and they told me that one of the articles is missing : they could have send that and not just leave me waiting...
the 2 other articles they said are packed and will be sent in week : I waited and then nothing happen. I have called again and they said it is still being packed !
I have cancelled the order and got my money in 2 days and that is why I am giving 2 stars instead of 1.
I purchased from from this website before and it was much better.

So i decided to try Parfumdreams after seeing a good pilot score but have not received my item and i cant even get a response from them. I have left a answer phone message as requested on their customer service phone line and i have also filled out their website form for missing items. The Tracker from royal mail says the item hasn't been despatched by the seller yet i have an email from Parfum saying the items is with royal mail. Parfum dont answer the phone so u can only leave a message which i did over 7 days ago and royal mail are the same. Noone answers the phone these days :(
My order reference is 140493027 i have no idea if anyone can help from their team
I will happily take this poor review off if it gets sorted on here.
Update i managed to get through to parfum on 0800 02 11 004 and they say it should be here next week. i'll remove this if it does

Worst service ever. The delivery was 8 days late and it takes them multiple days to answer a simple email question + the customer service took 20 minutes to answer the phone after which they found no solution to the problem and didn't even apologize. Don't buy from their Denmark website it's horible.

The worst service ever, ordered the products on October 30, after they did not deliver the products to me, I contact them and promise to send them within 7-10 working days, so that on November 30 they will notify me as if they do not have the product in stock and will not send it to me.

DONT BUY YOU CHRISMAS PRESENTS HERE YOU WILL NEVER GET THEM ON TIME!!!!!!!

I PAID 18 DAYS AGO AND STILL NOT GOT MY PACKAGE!

I SEND THER SERVICE DEPARTMENT serviceparfumdreams.dk ( må ikke skrive snabel put trustpilot) 100 MAILS BUT THEY DONT ANSWER MY QUIOSTIONS

I CALLE POSTNORD AND THEY HAVNET GOT ANY PAGEKAGE FROM PARFUMDREAM 3 WEEKS LATER

serviceparfumdreams.dk THEY DONT ANSWER THE QUIOSTIOS!!!!!!

I MADE A COMPLAIN ON TRUST PILOT AND THE SAME ANSWER PLEASE CONTACT US ON: serviceparfumdreams.dk BUT THEY DONT ANSWER
EVEN ON TRUST PILOT THEY SAY THE SAME BUT ITS A LIE THEY KEEP YOU MONEY AND I STILL NOT GOT ANY THING
3 WEEKS AFTER.

I called the number: Gratis kundeservice
80 82 88 25 They never answer the phone.i called the service number but they never answer the calls only 1 time after 50 calls they put me to a swedish mann
He is so so rude and shouted in the phone and he LIE to me.
He promised that the service apartment wold call me back with in 1-2 days but also a lie
i asked him if he was sure they call me back and i asked if he had written my number down to the service department
but he lied he did not even write it down
i confronted him why he did not do it but he denied to answer and hang off the phone.

DONT BUY YOU CHRISMAS PRESSENTS AT PARFUMEDREAMS THEY TAKE YOU MONEY BUT YOU DONT GET YOU PURFUME!!!!!!

God service lang leveringstid.

parfumdreams er den best site på net når det handler om at købe parfum

I was skeptical about using this site as there prices were alot cheaper tham most popular sites. The delivery takes about a week. I was getting a little nervous. But my items arrived today, and they are not replica fragrances, they are 100% complete with all packing. An I'm definitely reordering from this site again. Absolutely 💯 brilliant. Saved me a small fortune.

Ordered a perfume but delivery was delayed by literally a couple of days. I had an apologetic email from PD along with a £10 voucher off of another product. When perfume arrived it was packaged really well.
A couple of weeks later I ordered another perfume using the voucher they had sent, and again, the product was packaged so well, it was delivered within a few days and the prices of the products are excellent.
I would highly recommend this company