Ridiculous customer service as the… Ridiculous customer service as the people sitting behind the phone doesn't pick up and if by mistake they pickup then they dont know what the hell they are talking... See more
Company replied

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Ridiculous customer service as the… Ridiculous customer service as the people sitting behind the phone doesn't pick up and if by mistake they pickup then they dont know what the hell they are talking... See more
Company replied
I placed an order, and was advised of a delivery date, so waited. I then came on here to check the reviews, and started to worry as there are a lot of 1 star reviews. My product arrived 1 day after... See more
I really like this company! I ordered my first perfume with them, which was Nivea Perfume 100ml, firsty the price-good price for good product, definitely worth it, secondly delivery, they sent my pro... See more
Was missing a rebate coupon because it was delayed. I had to place my order without it in order to receive the parcel in time for when I needed it. I contacted support afterwards, and they quickly... See more
Company replied
Velkommen til parfumdreams – WHERE BEAUTY COMES TRUE. Hos os handler alt om dig – dit look, din stil og dine øjeblikke med selvforkælelse. Siden 2004 har vores online shop forbundet skønhedsentusiaster i 15 lande og bragt inspiration, trends og favoritprodukter direkte hjem til dig. Siden 2018 har vi desuden været stolte af at være en del af DOUGLAS-familien. Vores mission er klar: vi bringer skønhed ind i din hverdag. At føle sig smuk og godt tilpas bør ikke være en luksus eller et privilegium, men et dagligt øjeblik af egenomsorg, som du kan nyde uden kompromiser. Og fordi skønhed er lige så individuel som mennesker, fejrer vi denne mangfoldighed hver eneste dag. Måske betyder skønhed for dig en naturlig eller markant makeup, en plejerutine for hud og hår, eller en duft, der fremhæver din personlighed – uanset hvordan du definerer skønhed, står vi klar med passion og ekspertise. Leder du efter inspiration til din self-care rutine, vil du opdage nye trendprodukter eller fylde dine daglige favoritter op inden for makeup, parfume og pleje – og samtidig sikre dig den bedste pris? Så er parfumdreams det helt rigtige sted for dig! I vores shop finder du mere end 600 skønhedsmærker såsom Prada, Montale, Lancôme, Armani, Kérastase, Shiseido og Yves Saint Laurent, med et stort udvalg af produkter – fra elskede klassikere og populære nyheder til eksklusive nichedufte. Hos os finder du alt, hvad du behøver til dit look og dine personlige velvære-ritualer – til fair priser og med en service, du kan stole på. Vi ønsker dig rigtig god fornøjelse med at opdage og shoppe hos os!
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
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I ordered some perfume for my wife’s birthday. One week on the perfume hasn’t arrived and the wife’s birthday has come and gone. Will not be using them again.

Reply from parfumdreams
I have no critic about this firm. The short delay, in the posting. I was given a voucher, to use next time. On arrival, the parcel was well packed, with extra samples, thank you.
Fast delivery and excellent products with good discount . Thank you.
Lovely purchase. Authentic products, fast shipping and some really nice samples to boot! What's not to love about that? Recommended!
It was a pleasure to do shopping online, through Parfumedreams. Price wise, Parfumedreams are cheaper than other online stores, with certain cosmetics. Good service and speedy delivery.
Jeg er glad for at handle med jer ,for man får det man har bestilt til tiden.Flemmimg
The most wired shopping experience I have ever had. The money was took out from my bank account without any email or notification of purchase history.

Reply from parfumdreams
Fantastic service! I ordered a bottle of 100ML Creed GIT. I got the package after 8 days and there was 1 holiday in the middle so plus minus 7 days.
The service was great i called them to know what is with my order and also wrote them on facebook, I always got an answer!!!
I will definitely shop again in the future.
My only complain is that the 15% coupon you get was sent to me after my purchase but maybe i should have waited more for it before the payment. however, the service and product compensate for it.
Thank you Parfumedreams!!!
Have used 3 times and all fine with order delivery took about 6-8 days to Ireland. Thanks
Absolutely pathetic service. Waited for a package for over a month, during which i called three times. Noone sent me an order confirmation, noone even appologized.
During the last call the service support, speaking horrible English, kept repeating "just wait", and then hung up on me.
Don't EVER use this site.
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