Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
Company replied
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountere... See more
Company replied
Wow if I could give more than 5 I would. Customer service at its best and more Danielle was helpful, knowledgeable and kind beyond words Even agreeing as she goes by my house on her way home deli... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Parkgate Mobility
Thankyou Casey for your review with regards to Tanith at our Swinton store. Customer experience is very important to all of us at Parkgate, so it is lovely to hear that after your visit, Tanith helped you find the right product for you. We will pass on your kind feedback, and are sure she will be over the moon that you found her customer care was Brilliant. We hope you enjoy getting out and about with your new powerchair , and Thankyou again for choosing to shop with us.
Professional and caring when purchasing…
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to take apart and rebuild, maintenance and insurance. Very helpful and patient with us. Highly recommend the Retford shop for mobility needs.
29 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Pauline for your lovely review, with regards to Ian at our Retford store. We take all feedback seriously and are happy to hear that Ian made your experience pleasant. We hope you enjoy getting out and about , and will gladly pass you lovely comments on to Ian. Thankyou for choosing to shop with Parkgate
Hired a scooter for the day for my…
Hired a scooter for the day for my father from the Armthorpe branch.
The shop is very spacious and had lots of models to choose from. The service we received from Amy in the branch was excellent.
Nothing was too much trouble and she was Very helpful and kind to my parents.
Amy showed them how to dismantle and put together the scooter and let him try the scooter first in the branch to check that it was going to the right one for my dad.
It was a very relaxed experience and what my parents thought was going to be a stressful situation turned out to be a very pleasant one.
What was to be a one off occasion has now turned out to 2 more future bookings reserved in the coming few weeks.
Thank you to Amy and Parkgate mobility for your help and kindness to make my parents still enjoy the freedom and live an independent life still enjoying time spent with their family
28 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Annette for your lovely review regarding Amy and our new store in Armthorpe. It is always good to hear from customers, but just as important to receive feedback from family members shopping with parents . Customer experience is something we take seriously at Parkgate, and we appreciate your comments. We will pass on your feedback to Amy, who will be delighted that her empathy and kindness did not go unnoticed.
Helpful, polite and quick service
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountered at the company very polite, friendly and helpful and it made getting my first motorised chair so much less intimidating.
29 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Elijah for your review with regards to Darren. It is good to hear that he was helpful in the search for your first Rise and Recline chair. Caring for our customers is priority and Darren will be so pleased that your experience was a good one. We will pass on your feedback and hope you are happy with your new purchase
Excellent service
Excellent service from my initial call through to home visit to fix my broken mobility scooter. Cant thank them enough, especially Phillip. Polite, friendly and professional.
Location-Derby
29 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou for your review Marie. It is good to hear that the team worked together to arrange a home visit, and our engineer Phil was able to sort out the problem with your Scooter. Customer experience is very important to us at Parkgate, therefore we will pass on your lovely feedback to Phil and the service team. Thankyou again for choosing Parkgate Mobility
Very friendly help full we had a little…
Very friendly help full we had a little laugh explain every about scooter Adrian was very helpful would recommend
28 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Traci for your review. Customer experience is important to Parkgate, and we are so pleased to hear that Adrian at our Wakefield store , was there to make things easier, with a little humour along the way. We will pass on your feedback.
Parkgate staff are the best
I just had Kevin A out to look at my mobility scooter. What a nice guy he is. He fixed the issue in no time, and then took the time to give me some advice about some mobility scooter questions I had all while being very cheery.
27 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Sarah for your 5* review with regards to our engineer Kevin. Customer experience is very important to Parkgate, so it is lovely to hear that Kevin took his time to advise you with regards to your mobility product, whilst in a pleasant and cheery manner. We will pass on your comments and are sure he will be delighted that he left you feeling happy with the service he provided.
I visited your Loughborough shop…
Your response, together with the many number of similar reviews, suggests this is a recurring issue. The responsibility for preventing substandard care rests with your company through effective recruitment, training, supervision, and enforcement of acceptable standards.
The visit was on Friday 24th. The female staff member was, to the best of my knowledge, Danielle, who has long hair.
My mother is very unwell, and I will not be spending my time repeating concerns to your care team. The issue has been clearly raised. I expect your internal procedures and Human Resources to investigate and take the appropriate action.
......
I visited your Loughborough shop looking for a walker. A female member of staff approached me immediately but came across as cold and scripted, with no warmth or genuine engagement. When I moved to look at grab rails, she appeared to lose interest completely. Given your customer base, this level of customer service is likely to cost you business. I won't be returning, and if I could give zero stars, I would
24 July 2026
Unprompted review
Reply from Parkgate Mobility
Good morning Victoria, at Parkgate, customer feedback is very important to us, so firstly please accept our apologies with regards to your experience at one of our stores. As to investigate further, would it be possible to contact our customer care team on 08007723858, with information on dates, times, and possible staff member name. Once again thankyou for reaching out to us, and trust we will follow up on this matter.
2nd to none customer service
Wow if I could give more than 5 I would.
Customer service at its best and more
Danielle was helpful, knowledgeable and kind beyond words
Even agreeing as she goes by my house on her way home delivered the part she sourced, let me pay for over the phone because she knew I couldn't leave the house without the part
Thankyou will never be enough
Would highly recommend thus company and their wonderful staff
25 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Alison for your 5* review with regards to our staff member Danielle. Customer care and experience is extremely important to all at Parkgate. It is good to hear that Danielle went above and beyond, and we will pass on your lovely feedback to her. Thankyou again for choosing Parkgate Mobility
Very poor service
Very poor service, overcharged my elderly father for a scooter then would not help when we contacted them. Would not recommend.
1 July 2026
Unprompted review
Reply from Parkgate Mobility
Good morning Gary, customer feedback is very important to us at Parkgate, so firstly we ask that you accept our apologies, with regards to your experience. So as to look into this matter further, we would need more information, to help us understand the reason for your review. Could we ask that you contact our care team on 08007723858, with more details, re dates, times etc. Thankyou again on behalf of Parkgate Mobility.
Ian at Retford was extremely helpful
Ian at Retford was extremely helpful when showing us a Pride GOGO Ultra scooter. He patiently showed us how it came apart and was very knowledgeable about the product. We bought it on the spot. Ian was great, even giving it a polish! Great service! Highly recommended
25 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Angie for you lovely review. Customer care and customer experience is extremely important to all of us at Parkgate, so it is good to hear that Ian at our Retford store did not disappoint. We appreciate you taking time out to give feedback, and will pass on your kind words to Ian. We hope you enjoy your new purchase and Thankyou again for choosing to shop with Parkgate.
Welcoming staff
Welcoming staff, very friendly, knowledgeable.
Adrian and Nick very helpful and explained everything well.
24 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Julie for your 5* review with regard to our Wakefield store. Customer experience is very important to Parkgate Mobility, so it is great to hear that both Adrian and Nick were welcoming and helpful during your visit. We will pass on your feedback and Thankyou again for choosing Parkgate.
Extremely friendly and helpful staff.
A very kind and considerate young man called Kevin Anderson called today to take a look at my riser recliner as I was having problems. He looked at it and knew what the problem was straight away and rectified it. I couldn't have wished for a friendlier gent. I would highly recommend this company. Even the store staff in the Hillsborough Sheffield store went above and beyond to help me.
23 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Dorothy for taking time out to review our engineer Kevin. Feedback is very important to us, and it is so good to hear that your visit from our engineer was positive. We will pass on your kind comments to Kevin, who will be pleased that his kindness and consideration, didnt go un noticed.
Mobility Equipment
We bought a new mobility scooter for my husband about a month ago and today I purchased a chair. Berni at Batley was brilliant both times. She was helpful, friendly and professional. Berni seemed genuinely interested in our health issues and how she could help us to obtain the appropriate equipment. Definitely recommend this service
23 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mrs Archer for your lovely review, with regards to Berni at our Batley store. We are so pleased to hear, that not only did your husband get what he was looking for, but you also returned to purchase a product for yourself. Customer experience is very important to our company, and we will pass on your kind comments to Berni. Thankyou again for choosing to shop with Parkgate Mobility.
Walking aids.
I went into the Castleford shop to get a walking aid for a family member. Keith was very helpful and guided me through the options. They had a 4 wheel Rollator in stock and was able to purchase it straight away and take it with me. In and out in 15 minutes, excellent service.
21 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou David for your 5* review. Customer service is priority to all at Parkgate, so it is good to hear that your experience was not disappointing when you met Keith at Castleford. We will pass on your positive feedback, and Thankyou again for choosing to shop with our company.
Berni@Batley
Berni@Batley was great with my auntie when we were looking for a rolator frame, berni was very helpful and informative and advised us which frame was suitable for my auntie's requirements. Berni was chatty and friendly throughout. Excellent service.
15 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Melanie for your 5* review. Customer experience is very important to Parkgate Mobility, so it is so good to hear, that Berni at our Batley store, was helpful when it came to your aunt choosing a rollator. We will pass on your lovely feedback, and Thankyou again for choosing to shop with our company
I call in your Loughborough shop…
I call in your Loughborough shop occasionally and Dion the manager is always kind and helpful,always polite and lots of knowledge. I went in this week and what a difference! The woman in the shop was most unfriendly and everything I asked about she contradicted my needs. She didn't listen to what I was saying and I left without buying what I came in for. Not a good reflection on your company!
21 July 2026
Unprompted review
Reply from Parkgate Mobility
Good Morning Harvey, thankyou for taking time out to write your review. Firstly can we apologise for your experience, whilst visiting one of our stores. Customer care and experience is extremely important to us at Parkgate, so we take any feedback very serious. So as to investigate this further, could I ask that you call our customer care team, with details of days and times etc, so as to speak to the correct team member, and allow us to give feedback with regards to this matter. As an existing customer, we ask that this incident hopefully does not reflect the interaction you previously had with Dion. Thankyou for bringing this to our attention. Our customer care team can be reached on 08007723858.
I can’t express enough how helpful and…
I can’t express enough how helpful and quick to respond this company is. I lease a Mayfair 8 via the mobility scheme and have purchased a reconditioned smaller model that can be transported in my car so I can travel and be mobile elsewhere. Every point of contact has been polite, friendly and efficient from my initial enquiry, through demonstration, leasing and purchase. Today Wayne called for a minor repair and again met all my expectations. I would highly recommend Parkgate mobility to anyone.
21 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Alison for your lovely review. Parkgate pride themselves on making sure that customers get the best care from every department within the company. It is so good to hear that the team, work hard to make sure that they work together in a friendly and efficient way to resolve any issues. We will pass on your kind words to everyone and thankyou again for choosing our company.
Took my father today to upgrade his old…
Took my father today to upgrade his old scooter.
Adrian was very helpful and informative about which scooter was best suited.
Would highly recommend.
21 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Andy for your 5* review, with regards to Adrian at our Wakefield store. Customer experience is very important to all of us at Parkgate, so it is good to hear that Adrian was able to help in the search for a scooter upgrade, for your father. We will pass on your feedback and Thankyou again for choosing to shop at Parkgate Mobility
kev the service engineer came out today…
kev the service engineer came out today as my scooter wasn't working he quickly diagnosed problems the error code as well fitted the pair of batteries, the service was excellent I would recommend parkgate mobility to anyone
20 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mark for your lovely review , regarding our engineer Kev. Customer experience is very important to all of us at Parkgate, so it is good to hear that the service you received was excellent. We will pass on your kind words to Kev. Thankyou again for choosing Parkgate Mobility
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