Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
Company replied
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountere... See more
Company replied
Wow if I could give more than 5 I would. Customer service at its best and more Danielle was helpful, knowledgeable and kind beyond words Even agreeing as she goes by my house on her way home deli... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I call in your Loughborough shop…
I call in your Loughborough shop occasionally and Dion the manager is always kind and helpful,always polite and lots of knowledge. I went in this week and what a difference! The woman in the shop was most unfriendly and everything I asked about she contradicted my needs. She didn't listen to what I was saying and I left without buying what I came in for. Not a good reflection on your company!
21 July 2026
Unprompted review
Reply from Parkgate Mobility
Good Morning Harvey, thankyou for taking time out to write your review. Firstly can we apologise for your experience, whilst visiting one of our stores. Customer care and experience is extremely important to us at Parkgate, so we take any feedback very serious. So as to investigate this further, could I ask that you call our customer care team, with details of days and times etc, so as to speak to the correct team member, and allow us to give feedback with regards to this matter. As an existing customer, we ask that this incident hopefully does not reflect the interaction you previously had with Dion. Thankyou for bringing this to our attention. Our customer care team can be reached on 08007723858.
I can’t express enough how helpful and…
I can’t express enough how helpful and quick to respond this company is. I lease a Mayfair 8 via the mobility scheme and have purchased a reconditioned smaller model that can be transported in my car so I can travel and be mobile elsewhere. Every point of contact has been polite, friendly and efficient from my initial enquiry, through demonstration, leasing and purchase. Today Wayne called for a minor repair and again met all my expectations. I would highly recommend Parkgate mobility to anyone.
21 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Alison for your lovely review. Parkgate pride themselves on making sure that customers get the best care from every department within the company. It is so good to hear that the team, work hard to make sure that they work together in a friendly and efficient way to resolve any issues. We will pass on your kind words to everyone and thankyou again for choosing our company.
Took my father today to upgrade his old…
Took my father today to upgrade his old scooter.
Adrian was very helpful and informative about which scooter was best suited.
Would highly recommend.
21 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Andy for your 5* review, with regards to Adrian at our Wakefield store. Customer experience is very important to all of us at Parkgate, so it is good to hear that Adrian was able to help in the search for a scooter upgrade, for your father. We will pass on your feedback and Thankyou again for choosing to shop at Parkgate Mobility
kev the service engineer came out today…
kev the service engineer came out today as my scooter wasn't working he quickly diagnosed problems the error code as well fitted the pair of batteries, the service was excellent I would recommend parkgate mobility to anyone
20 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mark for your lovely review , regarding our engineer Kev. Customer experience is very important to all of us at Parkgate, so it is good to hear that the service you received was excellent. We will pass on your kind words to Kev. Thankyou again for choosing Parkgate Mobility
Disappointed after mobility scooter purchase.
I purchase a used scooter I was told the batteries should be 100% yet they didn’t seem to last as long as my old scooter. From day one the back wheel squeaked (probably brake catching. I reported it No one got back to me or attempted to correct the fault. That is nearly 1 month ago, it’s is still squeaking. I thought using someone like Parkgate mobility I would get a better service than a local second hand mobility scooter shop. Sadly that’s not my experience.
27 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Jayne for reaching out to us with a concern regarding your scooter. We have looked into this matter, but would appreciate if you would call our customer care team, so we can look further into this and get more information. We look forward to hearing from you, our number is 08007723858.
After speaking to Adrian at the…
After speaking to Adrian at the Wakefield branch earlier in week i returned today with my 84 year old dad who as mobility and sitting issues. Great customer service. Choose the best riser recliner chair for dad's needs. Very friendly/knowledgeable. Would recommend visiting this branch.
18 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Victoria for your lovely review. It is great to hear that Adrian at our Wakefield branch was helpful in finding the right chair for your father. Customer service and experience is extremely important to Parkgate, so Adrian will be pleased to hear that your experience was a good one. We will pass on your kind feedback, and Thankyou again for choosing Parkgate Mobility.
The help and advice Keith gave me was…
The help and advice Keith gave me was very, very helpful. No pressure, just guided me through choice
Thank you.
17 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer for your 5* review. At Parkgate , we take customer experience very seriously, and we are so pleased to hear that the advice you received from Keith@Castleford was very helpful, with no pressure. We as a company pride ourselves on making sure that customers feel welcome and receive the best in customer care. We will pass on your kind words to Keith.
Julie at Barnsley was extremely helpful…
Julie at Barnsley was extremely helpful and friendly in her efforts to find my mum some suitable slippers. Nothing was too much trouble for her and xhe spent a long time with us. She is a credit to your company.
15 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Chris for your 5* review, with regards to Julie at our Barnsley store. Customer experience is very important to Parkgate, so it is lovely to hear that the customer service you received from Julie was memorable. We will pass on your feedback to Julie, whom will definitely be happy that she didnt go unnoticed . Thankyou for choosing to shop with us .
Darren Menzies was so helpful and…
Darren Menzies was so helpful and polite . He went way over his job description for me thank you so much Darren .I'm now able to be mobile and don't have to stay in anymore thank you parkgate mobility
14 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Carol for your lovely review of our Sales team member Darren. It is always good to hear of customer experience, and especially when our staff, go that extra mile to make customers feel satisfied with the service provided. We will pass on your feedback to Darren and hope you enjoy getting out and about with your new purchase.
Terrible Driving
It seems your customer service is much better than your van driving! I was aggressively tailgated by one of your van drivers down the Parkway from Sheffield down to the motorway roundabout. Being in a large vehicle you’d think the driver would have a clear view of the heavy traffic ahead of me and would refrain from driving dangerously close to my rear end. I can’t go any faster than the traffic in front of me, so don’t pick on me because you’re in a hurry!
14 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer for reaching out to us with regards to your experience. So as to investigate this concern, would you kindly speak to our customer service team on 08007723858 with information, approx time, area of Parkway, and also if possible any information connected to the registration. We can then investigate this and give feedback. Thankyou again on behalf of Parkgate Mobility.
Reese brought out my scooter today and…
Reese brought out my scooter today and suggested that a try a differant one which was much better than the one I had chosen thanks Reese he's a lovely person really helpful and we had a bit of a laugh .he us so nice helpfull and easy going great lad thanks so much for all your help 10 STARS IF I COULD
14 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Linda for your 5* 10* review. Customer experience is extremely important to us all at Parkgate, and it is so good to hear Rhys went above and beyond, making your experience a memorable one. We will pass on your kind feedback to Rhys, whom am sure will be much appreciative of your lovely comments. Thankyou again for choosing to shop with Parkgate Mobility.
Adrian in Wakefield is class
Adrian in Wakefield is an absolute star. Top bloke and excellent service every time we need anything from this shop. I would highly recommend.
8 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Chris for your 5* review with regards to Adrian at our Wakefield store. It is good to hear the service you received was excellent. Parkgate Mobility are proud of their customer service, and appreciate customer feedback with regards to their experience. We will pass on your kind words to Adrian.
Scooter Hire
We hired a scooter for a weekend away with my dad from the Wakefield shop. Adrian couldn't have been more helpful when initially enquiring about options and then when collecting and dropping the scooter back off. Would definitely return to either hire or buy. Thank you!
26 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Catherine for your lovely review. We all at Parkgate, pride ourselves on giving the the best in customer care, and it is good to hear that your experience with Adrian, was very positive. We hope you all enjoyed the weekend away and will pass on your kind comments to Adrian.
Hired a mobility scooter due to injury…
Hired a mobility scooter due to injury for 10 days. Adrian at the Parkgate mobility shop in Wakefield was very helpful with the experience
2 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Sam for your 5* review, with regards to Adrian at our Wakefield store. We are so happy to hear he could help out with the hire of a scooter. Customer experience is very important to Parkgate, and it is good to hear you were not disappointed with the service given. We will pass on you feedback.
Glenys was the name of the lady that…
Glenys was the name of the lady that helped my husband to decide on the model that met his needs ,she was very informative in her recommendation in explaining all the pros and cons to enable him to make an informed choice we highly recommend parkgate mobility Arnold ,Nottingham ,thank you again Glenys x
10 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Rosemary for your lovely review. As a company, Customer experience is priority, so it is good to hear that Glenys looked after you, in a way she knows best. We will pass on your kind comments and hope your husband is pleased with his purchase.
Excellent service
Excellent service, clear and concise explanations and advice on usage. Very reasonable cost.
No hesitation in recommending Parkgate for any mobility needs.
L. Wilkinson. Brighouse.
8 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Leslie for taking time out to review our company. Customer care is extremely important to all of us at Parkgate, so it is really good to hear , that your experience wasnt disappointing , and that you would recommend us to others requiring mobility aids. Thankyou for choosing to shop at Parkgate Mobility.
Working with Kevin the engineer to keep…
Working with Kevin the engineer to keep my wheelchair going. He knows my chair well, and never fails to either fully repair it, or get it going again if parts are needed.
Keep it up Kev, and thankyou.
30 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Scott, for a lovely 5* review. It is always good to hear customer feedback, and I am sure Kevin wont be disappointed to hear of your experience. Thankyou again.
Excellent service and consideration
Excellent service and consideration. Darren was very helpful in ensuring our delivery took place when we could manage it. A very courteous and polite person in all our dealings with him.
3 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Matthew for your 5* review. We are always appreciative of feedback from our customers, and it is good to hear that Darren was coutreous and polite during his visit. We will pass on you kind comments, and are here if you need us in the future.
An excellent service
The staff were very quick and efficient when organising the service appointment I needed, even though my scooter was not a model that Parkgate Mobility stocked. the service engineer. Kev Anderson, arrived on time, got straight on with the service and was extremely thorough. He was very pleasant and explained everything which need to be put right during the service.
1 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Maggs, for your lovely review, with regards to your home visit from our engineer Kevin. Customer service is our main priority , whether in store, over the telephone , or a home visit. So it is so nice to hear that your experience, throughout your scooter service, was pleasant and helpful. We will pass on your feedback to Kevin, Thankyou again for choosing Parkgate.
wheelchair
Sam - Hillsborough, has been very helpful with the loan of a wheelchair for our holidays.
21 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Claire for you lovely review. It is so good to hear, that Sam sorted you out with a loan wheelchair. We hope it came in handy and you had a wonderful holiday. We will pass on your kind comments to Sam @ Hillsboro store.
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