Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
Company replied
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountere... See more
Company replied
Wow if I could give more than 5 I would. Customer service at its best and more Danielle was helpful, knowledgeable and kind beyond words Even agreeing as she goes by my house on her way home deli... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Great service from Adrian at Wakefield.
19 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer for taking time out to write a review. At Parkgate Mobility, we take pride in making sure all our customers receive the best in customer care. We will pass on your feedback to Adrian at Wakefield. Thankyou again.
Great experience
Took a relative to the Wakefield branch we met and served by Adrian at the branch. He advised the relative of the best motorized wheel chair for her size making sure that it was comfortable etc and not too big. An appointment was organized for the next day the chair arrived that day too we weren't expecting it straight away. Darren who did the home visit showed her all the controls how to charge it etc. They even too away her old wheelchair. Overall a great experience and l would have no hesitation recommending Parkgate mobility.
22 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Ray, for your lovely review. It is so nice to hear, after taking a relative in for a powerchair, that Adrian and Darren were able to find the most suitable product. At Parkgate, customer care and empathy is very important to us, and it is so good to hear that your family members are in safe hands. We will pass on your kind feedback to the guys, and wish her all the best with her new powerchair. Thankyou again for choosing Parkgate Mobility
Keith at Castleford was brilliant a…
Keith at Castleford was brilliant a very nice gentleman I can’t praise him enough thanks Keith
P Marchant
23 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou David for your lovely review. As a company we pride ourselves in making sure that customers experience is of high priority. We are so happy that Keith made your visit memorable, and we will pass on your comments to him. Thankyou for choosing Parkgate, and we wish you all the best
Batley Store
Batley Store - Berni was very knowledgeable. We had no idea what the best product was for us to purchase, but she gave us all the information against each model and gave us sound advice about each item. We went away with all the information she provided and we discussed it and were comfortable to go back to place our order.
22 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Stephen for your lovely review, regarding Berni@Batley. Customer experience is very important to everyone at Parkgate, and we understand , not all decisions can be made there and then. We are so happy you decided to return and order your new Genie lite Plus, and hope you have many happy times exploring different locations, without struggling. Thankyou again for choosing Parkgate, and we will pass on your kind words to Berni.
Excellent service from Darren
Darren was most helpful and informative when he delivered my mobility scioter0
22 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Stephen for your review, with regards to Darren. At Parkgate, customer care is always priority. We are so pleased that Darren, was helpful and explained everything, ready for you to get out and about on your new scooter. We wish you all the best and will pass on your kind comments to Darren.
A very pleasing experience from 2…
A very pleasing experience from 2 engineers on my scooter very professional and scooter is wonderfully quiet !!
22 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Christine for taking time out to review our engineers at Parkgate. It is lovely to hear that Kevin and Tom looked after you, in a professional manner. As a company customer experience is so important to us, and getting you back on your mobility equipment is just what our engineers take pride in. We will let the guys know of your kind feedback. Thankyou again.
The customer service was excellent
The customer service was excellent. Adrian advised me well on our next big purchase and will be calling in with partner to test out rise and recline chairs. Good value for money recommend anyone who is looking for disability aids to try there first.
22 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Catherine for your lovely review. Customer service is our priority at Parkgate, and it is so good to hear that Adrian at our Wakefield store looked after you, in the search for your next purchase. We will pass on your kind feedback, and Thankyou again for choosing Parkgate Mobility.
Highly recommend the Loughborough store
Just been into the Loughborough store and couldn't have had better help. Dionne was kind, supportive of my Dad and really knowledgeable about the product. She also put together 2 additional tomatoes for Dad to try. I felt like nothing was too much trouble for Dionne. Thankyou, a difficult situation was made much easier.
20 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Tessa for your lovely review. At Parkgate, we try and make customer experience a memorable one, with no stress , and lots of support and knowledge. We are so glad to hear that Dionne at our Loughborough store , was on hand to help with your Fathers search for a product to assist him. Thankyou again for choosing to shop with us, and we will pass your feedback to Dionne .
Great experience
Been today to the Wakefield store and worked with Adrian to see what was the best options on wheel chair for my mother.
Gave good advice and we purchased what we needed.
Very happy
19 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Andrew, for taking time out to write a review. We are so pleased you visited Adrian@Wakefield today, and were able to find the right wheelchair for your Mum. At Parkgate we aim to give the best advice for each individual customer, in a professional manner. We Thankyou for choosing to shop at Parkgate, and we will pass on your kind feedback to Adrian.
Kevin Anderson and Tom Williams.
Kevin Anderson and Tom Williams were a credit to your company, not only good at their job but very friendly and sociable. Would be happy to recommend you.
18 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Sylvia for your lovely review, with regards to our engineers Kevin and Tom. At Parkgate we pride ourselves in making sure our customers have the best experience, whether visiting store, or having home visits. It is so good to hear that the engineers, not only did their job in a professional manner, but also their friendly and sociable approach did not go unnoticed. We will pass on your kind feedback, and Thankyou for choosing Parkgate Mobility.
The service was excellent right from…
The service was excellent right from the first meeting with Ivana in the Worksop store too the service from Rhys who delivered the wheelchair made sure that we were happy with everything nothing was too much trouble for him thank you so much xx
17 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Tracey for your lovely review. Delivering the best in customer experience is our main focus at Parkgate, and it is so good to hear after meeting with Ivana, and a visit from Rhys, that the care and service you received , didnt go unnoticed. We will make them both aware of your feedback, and Thank you again for choosing Parkgate Mobility
Excellent
Excellent, friendly service from Adrian and would have no hesitation to recommend Parkgate mobility, Wakefield store
17 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Keith for your lovely review. At Parkgate, customer service is our priority, and it is always nice to hear of customers experience. Adrian will be pleased to hear that his friendly approach, did not go unnoticed. Thankyou for choosing to shop with Parkgate.
Outstanding service!
The service we received was overall outstanding. The server Adrian was very kind and very helpful, also he was very person-centred with the resident we were supporting. We went shopping with an idea and came out with exactly what we needed. We will definitely be using this service again!
16 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Nicola for your lovely review. It is always pleasing to hear from customers, about their experience in store, and just as important to hear from families and care teams, that take loved ones in to store for a certain product. We are so glad that Adrian was able to help find exactly what you were searching for, in a kind caring manner. Thankyou again for choosing Parkgate, and remember we are here always to help.
Went to park gate mobility today and…
Went to park gate mobility today and Adrian served me he was very helpful and searched for an item i need he found one for me 10 out of 10 Adrian
16 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Carole for your 10/10 review. At Parkgate Mobility , customer experience is very important to us, and we are so pleased that Adrian at our Wakefield store was helpful in finding the right product. We will pass on your lovely comments. Thankyou for choosing Parkgate.
I visited the Bramley branch today and…
I visited the Bramley branch today and was served by a lovely lady called Christine.
She was so helpful, clearly knew what she was doing and was able to demonstrate the equipment to myself and my husband.
She was down to earth and made us feel completely at ease and and comfortable to ask any questions.
Fantastic service. Thank you Christine 😊
16 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Zoe, for your lovely review. Christine will be so pleased to hear your kind words , after your visit to her in our Bramley, Leeds store. We at Parkgate believe that customer care is priority and pride ourselves on making sure that our customers feel comfortable, and at ease at all times. We are so glad Christine did exactly this.
Thankyou again for choosing Parkgate Mobility.
We visited the Batley store and was…
We visited the Batley store and was assisted on both occasions by Berni. She was very knowledgeable regarding which mobility scooter would suit me. There was no hard sell at all. I am a larger lady and i felt very confortable discussing my needs with her. Would highly recommend this company and Berni was a delight!
13 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Dawn, for your lovely review. As a company we take pride in making sure that customers are treat in a respectable manner, and believe that finding the most suitable piece of equipment for the right person is crucial. Safety, comfort and customer needs are more important than hard sell and unsuitable choices. We will pass on your comments to Berni@Batley and hope you enjoy your new purchase. Thankyou again for choosing Parkgate Mobility.
Mobility Scooter Home Service
I had a Mobility Scooter service, carried out at home by Mick in the Wakefield Area. It was carried out very professionally, he explained well the condition of the scooter and requirements that were needed with a friendly smile. I will definitely use them again 👍
15 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Ken for taking time out to write a review. At Parkgate, customer feedback is important, whether it be a visit to store or a home visit. We are so glad to hear Mick serviced your scooter, explaining things along the way, in a professional manner, with a smile on his face. We will pass on your feedback and are here if you ever need us again.
No confusion, great service!
Berni made our experience confusion and pain free. We got a wonderful carbon fibre electric wheelchair and the added bonus of finding some stylish comfortable shoes too! Great explanation and demonstration too, 100% recommend!
15 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mohammad, for your lovely review. At Parkgate Mobility we pride ourselves in making sure that all our customers have a pleasant experience, with no stress, or pressure when searching for that special product. We will pass on your feedback to Berni, and wish you all the best with your new carbon powerchair, and of course the comfortable footwear too. Thankyou for choosing our Batley store.
Visited your crystal peaks shop I got…
Visited your crystal peaks shop I got some friendly great easy to understand advice looking for scooters for my parents very friendly and I can even get a home visit will definitely be back with them soon.
13 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Danny, for taking time out to review our store at Crystal Peaks. As a company we take pride in making sure that customers have a pleasant and memorable experience. We have teams out on the road, for Home Demonstrations , and staff in store, that are happy to help with choosing mobility equipment , either for family or themselves. Thankyou for visiting our store, and we hope to see you again in the future.
Amazing kindness and service
The guys went out of their way to get my mum a petite rise and recliner chair as soon as possible! We had it at the house within an hour of calling in to the shop! She loves it. The kindness shown by all three of them was incredible. Thank you so so much to Nick Troke, Steve and Dale at the Handsworth shop
13 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou very much Gillian, for your lovely review. At Parkgate we pride ourselves in making sure that customers, and their families are treat with dignity, kindness, and respect throughout their whole experience. So nice to hear Nick, Steve and Dale at our Handsworth store, were able to not only assist in finding Mum a new chair, but could have her sitting on it so promptly. We hope she enjoys her new chair, and Thankyou again for choosing Parkgate.
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