Parkgate Mobility Reviews 

The guys went out of their way to get my mum a petite rise and recliner chair as soon as possible! We had it at the house within an hour of calling in to the shop! She loves it. The kindness shown by all three of them was incredible. Thank you so so much to Nick Troke, Steve and Dale at the Handsworth shop

I have been with Parkgate mobility for about two years and am very happy with them. The office staff and engineers are lovely, they look after me, I don't need to worry about a thing. I was delighted when Parkgate opened a shop in Crystal Peaks, I live nearby. Nick who runs it is great, he is friendly and helpful, he will check my tyres and even Polish my scooter. I sometimes call in and have a coffee with him, I've seen how he is with customers, he's friendly and helpful, he checks their requirements and suggests what is right for their disability. He has a lot of very happy customers 😀 👍🦽

Jeanette Freeman

Sam did a great job when selling us the chair very friendly and knew her products also Rob who delivered the chair to Loxely park

mick is brilliant very friendly and has a laugh n joke with you,knowledgeable and does a very good job 10 out of 10

Keith at Castleford with Mick repaired my wife's mobility scooter quickly and efficiently and with pleasant and helpful assistace.

Visited the Wakefield store. We were greeted by Adrian even before we got inside. We were looking for advice on scooters for my mother. The service he gave us was outstanding. He gave helpful practical and sensible advice throughout. He didn't try and upsell and we choose the scooter most suitable to my mothers needs. Excellent service and would recommend. Thank you.

Wakefield Branch Denby Dale Road called in today Adrian could not have been more helpful had me sorted in 5 minutes Many Thanks Adrian keep up the good work

The most disappointing aspect of this visit was not a single member of staff's behaviour—it was the overall culture that appeared to exist within the branch.

My sister and her husband visited shortly before the late May Bank Holiday and encountered staff who seemed completely disengaged from their responsibilities. Customers were ignored on arrival, with no greeting or acknowledgement offered.

One member of staff remained focused on her mobile phone while customers waited nearby, while two others spent their time engaged in loud personal conversations. The use of inappropriate language and the obvious lack of attention to customers created an atmosphere that felt more like a social gathering than a professional business.

Customer service is not complicated. Customers should be welcomed, treated respectfully, and assisted when needed. On this visit, none of those basic expectations were met.

The parking difficulties only added to an already negative experience. For many customers, simply accessing the store appears to be becoming a challenge in itself.

What is particularly concerning is that similar feedback has been shared by other local residents. If multiple customers are reporting the same issues, management should recognise that there is a genuine problem requiring attention.

The overall impression was of a branch where standards have slipped significantly and where customer experience is no longer a priority. Unless action is taken, it is difficult to see how long-standing customers will continue to support the business.

Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quickly and efficiently. Having tested the repair back in he found that the drive lever was also loose and tightened that up as well.
Excellent service from the start.
Even booking an engineer's visit was easy and professionally dealt with.
An great stress free experience all round.

I have dealt with Sam at Hillsborough for a couple of years and have always had friendly and helpful service.

Very friendly staff especially Keith who dealt with me, absolutely no pressure to buy and even asked me if I wonted to take a brochure home to show the wife the different wheelchairs they had, but in the end I purchased one of the shelf
Very recommended shop and thank you Keith.

Recommend by our neighbour - Keith was very helpful and considerate, very happy with our purchases
Thank you

Visited the Handsworth store just with the intention of looking at mobility scooters. However, with Paul's friendliness, knowledge and especially his patience, I made the decision to go ahead and actually buy one. I am now looking forward to making real use of it in the weeks, months and (hopefully) years to come.

The service i recievd was excellent. Nicil at Crystal Peaks was so kind and helpful . Helped me choice the right stroller

Hi Wayne called to me today very friendly & helpful made sure was satisfied before he left me with scooter.Thank you Wayne good job

Darren was extremely helpful while setting up the paperwork showing me how to use the mobility scooter and making any question I had were answered to the best of his knowledge. Thanks bud!!

Rude and disrespectful customer service on the initial phone enquiry today with Sharon at the Rotherham Parkgate mobility regarding a purchase of a stair lift for my mother who will be returning home after 5 weeks in hospital.
She asked for my mothers height and weight and when I explained that she is 6 and a half stone and only 4ft 7 due to weight loss from illness and osteoporosis, the response I got from Sharon was
“I got more than I bargained for with the answer to that question!!” I was flabbergasted at that response. If this is the standard of customer care before purchase, I certainly do not wish my elderly mother to have to deal with this lack of empathy or care and for this reason I will be making a purchase via another well established company who do value customer care.

Darren was brilliant. Excellent service and help. I can't fault the whole process. Nothing was too much trouble. Great.

Just had a very helpful session with Danielle at Loughborough. Danielle took a lot of time helping us understand the advantages and disadvantages different wheelchair options. Nothing was too much trouble.