Pars Rug Gallery Reviews 

163
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional cleaning and restoration work, noting that old, worn, or damaged rugs return looking vibrant and completely brand new. People deeply appreciate the meticulous attention to detail, especially when matching colors and repairing intricate patterns on treasured family heirloom pieces. Some reviewers were extremely happy with the patient and knowledgeable staff who bring diverse selections directly to private houses for convenient home trials. Consumers also note the exceptionally clear communication, helpful professional advice, and regular progress photo updates provided consistently throughout the entire project timeline.

What people talk about most

Product

Clients share profound satisfaction with the remarkable product quality and restoration results. Reviewers... See more

Service

Customers had positive experiences with service, highlighting the high level of professionalism and expertise... See more

Quality

Reviewers highlight positive aspects of quality, noting that badly damaged and moth-eaten carpets are... See more

Staff

Reviewers express great satisfaction and appreciation for the staff. Consumers consistently highlight the... See more

Customer service

People report positive experiences with customer service, noting that staff are highly communicative and keep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about Pars Rug Gallery and the rug we ordered! It is exactly as the listing, very rich colors, incredible condition, clean, wrapped well.....it is the most beautiful ru... See more

Rated 5 out of 5 stars

I can’t recommend Pars more highly if you are looking for a rug. We didn’t really know what we wanted so Arash brought a selection, including some beautiful antique rugs and a number of kelims. We set... See more

Rated 5 out of 5 stars

The rugs went to Pars for cleaning and restoration. They were in a sorry state: eaten by moths, with worn and torn spots. I just got them back, looking absolutely splendid! I cannot see the repairs... See more

Rated 5 out of 5 stars

I cannot rate Pars Rug Gallery highly enough. They have the most beautiful, wide ranging selection. Arash was extremely helpful and patient bringing many different styles to our house. We look forward... See more


Company details

  1. Home & Garden

Written by the company

We sell selected and exclusive hand-made rugs: Contemporary and antique Oriental rugs. We provide extra rug care services such as cleaning and full restorations all over the UK:


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(163)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

bad experience

One of the worst experiences I have had with any company. They had my rug from October to January to clean. They did not reply to my calls/emails for 2 weeks whilst they had it, but eventually gave me a quote. I went ahead with the work, and then they accused me of not paying the full cost when i had. I received my rug back and was very unhappy as there was discolouration on the pattern. I complained and they took the rug back to assess it but are denying anything is wrong so I am stuck with a damaged rug for a lot of money.

3 March 2021
Unprompted review
Rated 1 out of 5 stars

Pars ruined my rug

Pars ruined my rug, they made the area they
cleaned worse on the 2nd attempt it had lost its soft pile & is stiff, they had this rug since March, they don’t keep you updated I had to send lots of emails to ask what was happening. They Charged too much for the service they provided. I will not be displaying the rug. H

15 October 2020
Unprompted review

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