PartSouq Reviews 

783
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers had a great experience with this company. People often praise the platform's user-friendliness and the ease of finding car parts, reporting that the order and delivery processes are both quick and secure. Consumers frequently mention receiving genuine parts that are well-packed, along with reliable overall service and speedy arrival times. However, some customers also noted situations where the final cost exceeded expectations due to additional customs or shipping fees that were not clearly disclosed during ordering. A few other people mentioned issues with product listings, such as a lack of clear photos or descriptions for alternative part numbers. Conversely, a small portion of people felt that shipping costs were higher than what a local dealer charged, despite some finding the pricing overall to be reasonable.

What people talk about most

Product

People report positive experiences with product, highlighting that items are genuine and arrive in great... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast processing times... See more

Price

Clients share ambiguous opinions on price, as experiences vary significantly regarding overall costs. Many... See more

Service

Consumer opinions regarding the service are mixed, with many praising the fast and reliable experience while... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of fast deliveries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From Perth Western Australia. I buy at least weekly from Partsouq and have done for many years now . Compared to buying locally and interstate the service is remarkable. Communication is so fast ,... See more

Rated 5 out of 5 stars

Seeing price, item weight, stock availability and then shipping cost at checkout is great. Good quality genuine parts at great prices the first time I ordered and have now returned for a second time... See more

Rated 5 out of 5 stars

Excellent prices, makes buying genuine parts the easy choice. Fast delivery, usually arrives at my door in Australia before locally ordered parts would and has never been longer than 4 days.

Rated 5 out of 5 stars

Order process quick and secure. Great options for expedited delivery if required. Always very well packed and great prices on items and delivery. My go to for Toyota parts but other manufacturers also... See more


Company details

  1. Auto parts shop

Written by the company

PartSouq.com Auto Parts Around the World


Contact info

3.7

Average

TrustScore 3.5 out of 5

783 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.7

All reviews

(783)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with service and product.

We have used PartSouq many times and are always very pleased with the ease of ordering, good communication regarding when the order is shipped and the quality of parts delivered. The packaging is always well done to ensure the items arrive undamaged.

18 November 2023
Rated 5 out of 5 stars

Beatifull

All time I am honest
For me I am happy buy partSouq and I am in Costa Rica and all my orders are in 10 or 12 days in my hands for me are beatifull

18 November 2023
Rated 5 out of 5 stars

Great prices efficient service

Great prices efficient service
Always shop with your website
However the only problem I experience
Which I know you will address is some of the Honda chassis number don’t load

19 October 2023
Rated 1 out of 5 stars

Una PERDIDA DE DINERO Y TIEMPO NO COMPREN ACA

Mi experiencia con esta empresa ha sido sumamente decepcionante. Realicé un pedido de cuatro productos, calculando cuidadosamente el presupuesto, incluyendo el costo de envío para los cuatro artículos. Después de esperar pacientemente durante una semana, descubro que no solo no han enviado mi pedido completo, sino que también dos de los productos ni siquiera están disponibles.

He solicitado en varias ocasiones la cancelación y el reembolso total, pero la empresa parece hacer oídos sordos a mis preocupaciones. Tras días de espera y preguntas sin respuesta, actualizan el estatus del envío a dos de las piezas, insistiendo en cobrarme el mismo costo de envío inicial. Les informo que solo dos de los cuatro productos NO me sirven, y a pesar de demostrar con capturas de pantalla que el paquete ni siquiera ha salido de su país, se niegan a cancelar el pedido.

Esta empresa no solo ha sido una pérdida de dinero, sino también una pérdida considerable de tiempo y paciencia. Mi recomendación más sincera es evitar realizar compras con ellos a toda costa. La falta de transparencia, la mala comunicación y la incapacidad para rectificar errores son características preocupantes que hacen que mi experiencia con esta empresa sea una pesadilla total.
My experience with this company has been extremely disappointing. I placed an order for four products, carefully calculating the budget, including the shipping cost for all four items. After patiently waiting for a week, I discover that not only have they not shipped my complete order, but also two of the products are not even available.

I have requested the cancellation and full refund several times, but the company seems to turn a deaf ear to my concerns. After days of waiting and unanswered questions, they update the shipping status to two of the items, insisting on charging me the same initial shipping cost. I inform them that only two out of the four products do not meet my needs, and despite providing screenshots showing that the package hasn't even left their country, they refuse to cancel the order.

This company has not only been a waste of money but also a significant loss of time and patience. My sincerest recommendation is to avoid making purchases with them at all costs. The lack of transparency, poor communication, and inability to rectify errors are concerning characteristics that make my experience with this company a complete nightmare.

30 October 2023
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience, partsouq tell you pay now the order will ship on the next day. I bought a parts where partsouq said available 5 day after the status is PAID, write Partsouq to cancel because the shipping is very bad, they answer this is an special order, I can't cancel it, where the part will arrive very late for me.
I can say DO NOT BUY PARTS with partsouq until said the parts is available, is Fake

4 October 2023
Unprompted review

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