PartSouq Reviews 

783
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers had a great experience with this company. People tell that the parts are top quality, genuine, and arrive right on schedule, with many noting the efficient and prompt service. Reviewers appreciate the convenience of finding needed components, such as with chassis number lookups, and the overall reliable speed of the supplier. However, some customers also noted issues concerning unexpected additional charges, such as customs duty billed by the courier after delivery, or inflated costs for small items. A minority of buyers also felt dissatisfaction regarding the lack of detailed product information, like photos or clear descriptions, making part comparisons difficult.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently noting that items arrive as original... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting exceptionally fast and efficient... See more

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary significantly regarding overall... See more

Service

Consumers report mixed experiences regarding the service. While many reviewers praise the fast, efficient,... See more

Order

Customers consistently note ambiguous experiences with order processing, highlighting both positive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Usually the Order works without any Problem, but sometimes parts are „Skipped“

Rated 5 out of 5 stars

Excellent prices, makes buying genuine parts the easy choice. Fast delivery, usually arrives at my door in Australia before locally ordered parts would and has never been longer than 4 days.

Rated 5 out of 5 stars

Order process quick and secure. Great options for expedited delivery if required. Always very well packed and great prices on items and delivery. My go to for Toyota parts but other manufacturers also... See more


Company details

  1. Auto parts shop

Written by the company

PartSouq.com Auto Parts Around the World


Contact info

3.7

Average

TrustScore 3.5 out of 5

783 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.7

All reviews

(783)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam please beware!!

Scam please beware!!! Ordered two items save shipping fee cost because its only a small bush. Paid in full amount then they shipped it after two days without notifying me that they only have one item on stock. They did not even gave me a refund

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Superb service from Partsouq to…

Superb service from Partsouq to Northern Ireland.Ordered parts for my imported JDM Honda Odyssey.Parts all arrived quickly,genuine Honda items and the delivery charges are fine,dependant on the size of the part obviously.All in all a great company to deal with.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve been using Partsouq for years now for all my genuine Toyota/Lexus parts. Parts are 100% genuine, prices are much cheaper than my local dealerships, and they are sent very quickly. The parts database is also easy to navigate and find what you need. 100% recommend Partsouq for all your genuine parts.

19 October 2024
Rated 5 out of 5 stars

They really helped me!

Wow. Just wow. They had my hard-to-find transmission parts in stock, sold them to me for a great price AND somehow managed to get them from Dubai to New York State in a week, via FedEx, and and and... the shipping wasn't even very expensive. I'm going to buy from these people from now on.

29 October 2024
Unprompted review
Rated 2 out of 5 stars

Request

Hello Team,

Whenever we order, we dont get an email notifying about the item that cant be supplied until its shipped. It would be great if we can get an email as soon as we order so that we can make changes accordingly

19 October 2024
Rated 5 out of 5 stars

More please

Even though you are on the other side of the world . The customer service has been stellar. The very few problems I have had were not from you . Keep up the good work

18 September 2024
Rated 5 out of 5 stars

Great Service

Regular Customer, qualified parts interpreter,
epc system is great, part number referencing works well, very easy to use and navigate for beginners or experienced users, great pricing and DHL very efficient freight to Australia

19 August 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, ordered two different hoses for my car arrived in less than 10 days each one, because they were impossible to find in any europe reseller or car parts shop thanks

11 September 2024
Unprompted review
Rated 2 out of 5 stars

Potential Import Duty Charges Due to Incorrect HS Code Assignment by Partsouq.com

As a customer, you may be charged import duties on items that should not require such fees if the wrong HS code is used by Partsouq.com. I encountered this issue when I purchased rack ends and outer tie rods, which, in my country, should not incur import duties. However, Partsouq.com mistakenly applied an HS code for car body parts, resulting in a 20% import duty, instead of the correct code for steering and steering system components, which would have required 0% duty.

When I raised this issue with both Partsouq.com and the freight company, the freight company informed me that they are not responsible for the HS code, as it is provided by the supplier. They also mentioned that any amendment would require me to pay a fee equivalent to the duty already paid. Partsouq.com, on the other hand, refused to take responsibility, stating that the HS code is system-generated and automatically sent to the freight company, leaving the customer without any input in the process.

4 September 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable supply

Even if the part is in stock they dont supply it or not in sufficient numbers. High prices, there are cheaper and far more costumer friendly alternatives, who actually car that you dont have to order and pay twice.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Partsouq is amazing!

Excellent Parts breakdowns and ordering system, quick and prompt postage. Faster and cheaper than going to the dealerships in Australia.

19 August 2024

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