Ordered a personalised Elf on the Shelf in November 2025, never received the product and had no response chasing the order or to requests for a refund. Over £30 stolen, would give 0 stars if possible... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a 50th birthday cake last minute as oops I forgot. Arrived in plenty of time. I Honestly wasn't expecting much, the photo print was great and personalisation perfect, but the actual chocolate... See more
Company replied
I would like to say a massive thank you to Stacey from party pieces who helped me get the correct banner before my daughters 5th birthday party at short notice. She exceeded my expectations and was... See more
Bought Gold Metallic Balloon bundle - really disappointed. They look cheap, yellow looking gold -not a true reflection of the pic on the website. One of the balloons had a hole in it so wouldn't infl... See more
Company replied
Company details
Written by the company
From decorations to tableware, to those little party accessories that make all the difference, we make it easy to plan your perfect party. Our store is filled with hundreds of stylish and fashionable party themes to pick from, whether it's kids birthday trends that’ll get the little ones giggling all day, to elegant wedding supplies that’ll make your big day exceptional.
Contact info
Child's Court Farm, RG8 8QT, Reading, United Kingdom
- 01635201844
- sales@partypieces.co.uk
- www.partypieces.co.uk
3.5
Average
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was prompt
Delivery was prompt, and item as described pleased with my purchase.
8 December 2022
Reply from Party Pieces
Great to hear your order arrived promptly.
Great products at half price
Great products at half price, super quick service, the thing I would say is the box it arrived in was literally huge and I felt not really necessary for the size of the the products ; thinking of the environment is a big priority to me , yes it’s cardboard but it literally filled my recycling bin !
15 December 2022
Unprompted review
Reply from Party Pieces
Great review - your comments have been forwarded to our despatch team to review - as a company we care also about the environment - hence no plastic wrapping in our parcels.
Delightful order
Very nice order except Party Pieces sent two Father Christmas t-cloths instead of 1 and another design (obviously out of stock) but it is ok no problem, will keep as they are delightful. Will definitely order again for birthdays etc.
8 December 2022
Reply from Party Pieces
Thanks for your review and order
Great service kept up to date with my…
Great service kept up to date with my oder and came very quickly pleased with my purchase and will definitely order again in the future .
15 December 2022
Reply from Party Pieces
Thanks for your review and order
Very pleased!!
My order was received very quickly and the items were exactly as described and very good value for money.
Will definitely be buying from this company again.
15 December 2022
Unprompted review
Reply from Party Pieces
Pleased your order arrived quickly
Great quality banner
This is the third banner I've purchased and each one has been great quality. Pictures lovely & clear and arrive really quick from order date. Will place many more orders.
8 December 2022
Reply from Party Pieces
Thanks for your review and order
Such a lovely company
Such a lovely company. Really lovely products well made and good quality. Will be reordering more when I need. The Christmas decorations are beautiful. Highly recommend and family members now ordering. Delivery is quick and we’ll packaged.
15 December 2022
Unprompted review
Reply from Party Pieces
Thanks so much for your great review and for the recommendations
Fast delivery and good quality product
6 December 2022
Reply from Party Pieces
Thanks for your review and order
Fab items and great prices
Fab items and great prices
Very prompt delivery
Just can’t fault them
10 December 2022
Reply from Party Pieces
Thanks for your review and order
Multiple balloons had holes and the…
Multiple balloons had holes and the candle was broken!
10 December 2022
Reply from Party Pieces
So sorry to read your review, our team will now check our holding stock of the balloons and arrange a refund for you of these and the candle - apologies again.
Missing item from order
Some of the items in my order did not arrive. I have reached out to this company on 2 separate occasions and they have ignored me. I will NOT be purchasing from this website again.
4 December 2022
Reply from Party Pieces
Hi, apologies we are unable to locate any emails from you , please could you send your email to sales@partyieces.co.uk and one of our team will investigate and respond asap.
Reply from Party Pieces
Thanks for your review and order
Excellent response to a small problem…
Excellent response to a small problem with my order. Speedy resolution
9 December 2022
Reply from Party Pieces
Thanks for your review and order
Beautiful personalised cake
Beautiful personalised cake, delivered on my daughter's birthday. Very pleased with the quality and price. Thanks!
13 December 2022
Unprompted review
Reply from Party Pieces
Great review, thanks for leaving
Reply from Party Pieces
Thanks for your review and order
Great quality banners
Great quality banners! They were customised and picture quality on it was great. Great price too!
9 December 2022
Reply from Party Pieces
Thanks for your review and order
The banner is not ready made
The banner is not ready made. You have to put it all together yourself with about 50 fiddley pieces - no time to faff with making decorations - that’s why I bought them. Don’t expect to buy them and then have to make them!
10 December 2022
Reply from Party Pieces
Thanks for your feedback that will be shared with our team , apologies.
The choice of items is very good and…
The choice of items is very good and ordering and delivery excellent, informed at every stage
Good service
9 December 2022
Reply from Party Pieces
Thanks for your review and order
Good quality birthday banner
Good quality birthday banner, very happy with item.
Quick delivery.
Would recommend website to Family and Friends.
5 December 2022
Reply from Party Pieces
Great review , thanks for leaving
Items as advertised and arrived next…
Items as advertised and arrived next day as promised. Pleased they thought to use an alternative to Royal Mail - given the strikes!
8 December 2022
Reply from Party Pieces
Thanks for your review and order
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.