Party Pieces Reviews 

6,652
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Ordered a personalised Elf on the Shelf in November 2025, never received the product and had no response chasing the order or to requests for a refund. Over £30 stolen, would give 0 stars if possible... See more

Rated 5 out of 5 stars

Ordered a 50th birthday cake last minute as oops I forgot. Arrived in plenty of time. I Honestly wasn't expecting much, the photo print was great and personalisation perfect, but the actual chocolate... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thank you to Stacey from party pieces who helped me get the correct banner before my daughters 5th birthday party at short notice. She exceeded my expectations and was... See more

Rated 2 out of 5 stars

Bought Gold Metallic Balloon bundle - really disappointed. They look cheap, yellow looking gold -not a true reflection of the pic on the website. One of the balloons had a hole in it so wouldn't infl... See more

Company replied

Company details

  1. Party shop

Written by the company

From decorations to tableware, to those little party accessories that make all the difference, we make it easy to plan your perfect party. Our store is filled with hundreds of stylish and fashionable party themes to pick from, whether it's kids birthday trends that’ll get the little ones giggling all day, to elegant wedding supplies that’ll make your big day exceptional.


Contact info

3.5

Average

TrustScore 3.5 out of 5

7k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(6,652)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a £40 pound cake with a…

I ordered a £40 pound cake with a message on it. When it arrived it was not packaged correctly and the wording had not been iced onto it. It is a transfer which looked as though it was thrown on. The edges were not stuck down and it was creased.It looked like no care had been taken on it. The colour of the writing was very pale and just readable. I made a mistake with the address and contacted them immediately but they were not bothered and were no help at all. Stating they couldn't do anything about it. I contacted yodel and they changed itno fuss at all. Well done Yodel. I will not be purchasing from Party Pieces again.

5 December 2022
Unprompted review
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Reply from Party Pieces

Hello, we would really like to investigate your review and comments - please do supply your order number to sales@partypieces.co.uk and one of our team will make contact.

Rated 5 out of 5 stars

Great choice of Christmas pieces

Great choice of Christmas pieces, great quality and amazing delivery time especially just before Xmas.

All my ordered items were as described. I would certainly recommend Party Pieces.

10 December 2022
Unprompted review
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Reply from Party Pieces

Have a fab Christmas - thanks for your review

Rated 5 out of 5 stars

There communication

There posting was fast . There communication was great , and when I had an issue they resolved it very quickly and very politely . They listened to what I suggested and acted upon . Totally recommend them

1 December 2022
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Reply from Party Pieces

Great review, thanks for leaving and letting us know our communication was great

Rated 1 out of 5 stars

Still waiting for package to arrive…

Still waiting for package to arrive after 2 weeks

30 November 2022
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Reply from Party Pieces

Hello we are sorry to read this , we have made contact with our courier today to investigate - can we please offer you a full refund?

Rated 3 out of 5 stars

Dinosaur burst

The balloons arrived the day before my brother in laws birthday which is just as well as the dinosaur balloon only lasted three hours before bursting! Other than that the balloons were great as was the service.

4 December 2022
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Reply from Party Pieces

So sorry to read your review, that should not have happened. Our team will process a 50% refund to day for you.

Rated 3 out of 5 stars

Lovely Balloons but Disappointing service

I ordered a balloon bouquet online for my Grandsons 16 Birthday. I filled in the part which gives you the option to send to his address. When I had paid the receipt indicated it was coming to my address so I emailed customer service to rectify it and was assured by a reply email this would be done. On the day of his birthday the balloons did not arrive at his address or mine! They arrived at my sister-in-laws address with my name on it! Seriously!
I was very disappointed with the service.
I have to say when my Grandson eventually got his gift. The balloons were lovely. You just need to get your customer service sorted!

2 December 2022
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Reply from Party Pieces

Hello . we are so sorry to read your review and apologise - after investigation it does appear to have been an error with the change of address . Procedures have been revisited and again so sorry. We are so pleased that your Grandson finally received his balloons.

Rated 5 out of 5 stars

I mistakenly created two separate…

I mistakenly created two separate orders and was charged twice the postage. Within 5minutes the company called me asking if this was correct and refunded me one of the postages.

How very kind that was. When I received my order I was delighted with it.

Would highly recommend Party Pieces.

2 December 2022
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Reply from Party Pieces

Thanks for your review and order

Rated 1 out of 5 stars

Ordered 30th November and still haven't…

Ordered 30th November and still haven't received my Christmas Sleighs even though I message party pieces and they said Yodel will deliver in 2/3 days its been that long now and I still haven't received them very disappointed. Apparently I have moved houses that's weird because I have been at the same address for 15 years I WILL never buy from Party Pieces Again, I got a refund BUT that's because I told them NO refund expect a solicitors letter PARTY DELIGHTS from now on disgusting way to run a business, my husband and I run our own business successfully for 25 years. Perhaps the owner should get involved.

30 November 2022
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Reply from Party Pieces

We are sorry to read of your disappointment and can fully understand this . We will investigate why our courier advised that you had moved house when attempting delivery. As successful business owners we are sure you understand things can sometimes go wrong and again we are so very sorry that on this occasion we have failed to offer you the high level of service we strive to offer all our customers.

Rated 5 out of 5 stars

Delivered as agreed

Delivered as promised, on time and an Excellent gift in such short notice, including personalisation

3 December 2022
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Reply from Party Pieces

Thanks for your review and order

Rated 5 out of 5 stars

Very reasonable and daft--looking…

Very reasonable and daft--looking Christmas tree hat: will cheer up the end of a rotten year for the world! Thank you.

7 December 2022
Unprompted review
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Reply from Party Pieces

Have a great end of year - thanks so much for leaving your review

Rated 5 out of 5 stars

Very helpful Customer Services

Very helpful customer service person when I called about the day after making an order and then needing to change it. Thank you.

5 December 2022
Unprompted review
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Reply from Party Pieces

Thanks for your review and order

Rated 5 out of 5 stars

Perfect Party Pieces!

Hassle-free shopping and speedy delivery - what more could you ask for? Always a pleasure to shop with you and happy to recommend to others without question. Thank you!

7 December 2022
Unprompted review
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Reply from Party Pieces

Great review, thanks for taking the time to leave it.

Rated 3 out of 5 stars

Balloon in a Box

Balloon was lovely, however the box it came in was very disappointing. On arrival, the box was ripped and damaged in several places. The balloon was clearly on show through the holes, which removed the surprise element. Had I known it was tatty, torn parcel box, I would have ordered a separate balloon box to conceal the balloon inside.

1 December 2022
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Reply from Party Pieces

Sorry to read your comments and so sorry that your balloon arrived in this way - not what we would expect , apologies again.

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