Party Save Smile Reviews 

222
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I sent my grandaughter 5 gold star balloons for her brilliant results at college and she loved them. They arrived as promised on the date requested. I will be back for more balloons when needed - Tha... See more

Rated 5 out of 5 stars

I ordered the parrot helium balloon with message card for a friend who loves parrots and is currently seriously ill. After ordering I noticed auto fill had put my home address for both billing and del... See more

Rated 5 out of 5 stars

I have now ordered multiple times, including decorations to myself, and balloon gift boxes to friends and family. Each order has arrived well packaged and on time. Goods inside are nice quality and... See more

Rated 1 out of 5 stars

Absolutely awful for what they charge ! I ordered a Father’s Day balloon of which cost me £11.95 on its own but had to pay a further £10 ( £5 personalisation on each side) then £12.95 for specific del... See more

Company details

  1. Party shop
  2. Balloon Artist
  3. Balloon Shop
  4. Party Planner
  5. Wedding planner
  6. Wedding Shop

Written by the company

Founded in 2012, Party Save Smile are a family run party business based in the East Midlands. Party Save Smile have become a favourite among Party Organisers across the UK and further afield, stocking a vast range of party supplies from Childrens Party to Baby Showers and Hen Party to Age Milestone Parties. With a thorough an friendly service, we aim to share a smile with our customers and help to ensure they have everything they need to celebrate in style.


Contact info

4.2

Great

TrustScore 4 out of 5

222 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(222)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant customer service and products…

Brilliant customer service and products !
I have used them a couple of times and it’s quick delivery and they always seem to have what I’m looking for in balloons for my family and friends .
I can’t wait to use them again

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Incredibly fast delivery. All items arrived in good condition. Would happily order from here again!

23 September 2023
Unprompted review
Rated 1 out of 5 stars

Awful products and abysmal customer service m

Awful company. The ready-inflated helium balloons I ordered, at great expense, arrived only semi-inflated. Sad and saggy and not remotely celebratory.

I contacted the company to ask for a refund, which they refused. I asked again, and was met with a rude response, telling me that photos had to be taken of the product still inside the packaging (rather difficult with helium balloons!) and querying why I had opened the box the day after delivery (a) most people probably order the product to be delivered a day in advance of an event to ensure it’s there in time and b) why is that relevant? I opened it one day after the delivery. For over £25 for 3 balloons, you’d expect them to still be fully inflated!).

Luckily PayPal is reasonable and has refunded me.

But my advice: steer clear of these charlatans. When I had a similar issue with balloons from competitor party delights, they not only supplied new balloons but refunded me immediately. I will stick to using them in future.

15 June 2023
Unprompted review
Rated 1 out of 5 stars

Poor experience, do not recommend

I recently ordered a Balloon in a box after looking at the images and information on the Company website. The images show a balloon in a lovely white box and the information states the balloon will arrive in a white or brown box or also a box decorated with swirls etc. My balloon arrived in a tatty old cardboard box which was intended for a 2 Year olds Birthday. I contacted the company who failed to address my concerns and advised my balloon was delivered in a box as stated. I even provided them with a picture from their own website and how my balloon arrived and they still refused to accept why I was disappointed. The postage is extremely high and mine didn't arrive the next day and only stayed inflated for 2 Days. All things considered, poor service and poor value for money, will not use again or recommend.

21 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a balloon bouquet from here after many of the larger balloon companies couldn’t deliver to my postcode. They arrived within 2 days and the recipient was delighted with them. Would highly recommend.

29 April 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, small issue with the order which was dealt with so quickly and easily. Good pricing for some unusual party items not found on other websites.

11 March 2022
Unprompted review
Rated 5 out of 5 stars

Prince peg person

Absolutely love how my parcel was wrapped I ordered a peg person (Prince) for my daughters 30th birthday, I made a mistake when ordering regarding postal address, I e-mailed and received a quick response, it got sorted and item delivered the next day. Can’t wait for my daughter to open it 😊

3 March 2022
Unprompted review

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