Party Save Smile Reviews 

222
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I sent my grandaughter 5 gold star balloons for her brilliant results at college and she loved them. They arrived as promised on the date requested. I will be back for more balloons when needed - Tha... See more

Rated 5 out of 5 stars

I ordered the parrot helium balloon with message card for a friend who loves parrots and is currently seriously ill. After ordering I noticed auto fill had put my home address for both billing and del... See more

Rated 5 out of 5 stars

I have now ordered multiple times, including decorations to myself, and balloon gift boxes to friends and family. Each order has arrived well packaged and on time. Goods inside are nice quality and... See more

Rated 1 out of 5 stars

Absolutely awful for what they charge ! I ordered a Father’s Day balloon of which cost me £11.95 on its own but had to pay a further £10 ( £5 personalisation on each side) then £12.95 for specific del... See more

Company details

  1. Party shop
  2. Balloon Artist
  3. Balloon Shop
  4. Party Planner
  5. Wedding planner
  6. Wedding Shop

Written by the company

Founded in 2012, Party Save Smile are a family run party business based in the East Midlands. Party Save Smile have become a favourite among Party Organisers across the UK and further afield, stocking a vast range of party supplies from Childrens Party to Baby Showers and Hen Party to Age Milestone Parties. With a thorough an friendly service, we aim to share a smile with our customers and help to ensure they have everything they need to celebrate in style.


Contact info

4.2

Great

TrustScore 4 out of 5

222 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(222)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service

Order delivered very quickly and 1 item was missing - I emailed them and the missing item arrived first thing next day - amazing service and would thoroughly recommend.

20 February 2021
Unprompted review
Rated 4 out of 5 stars

The balloon bouquet was great and I was…

The balloon bouquet was great and I was happy to see they weren't deflated or anything when they arrived!
Delivery was guaranteed for a certain date but did not arrive until 9pm on the day.

17 February 2021
Unprompted review
Rated 5 out of 5 stars

Great quick delivery and top quality…

Great quick delivery and top quality balloons. Still going strong 2 weeks later, especially impressive feat as they also survived being dragged around by an embarrassed 18 year old on a mountain walk!

17 February 2021
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I was very excited to order two balloons in a box as my best friend had a baby and due to the current conditions cannot physically see each other. I ordered and paid for next day delivery. One week later I had to ask my friend if she had received the balloons and turns out she did not. I emailed and asked and 24 hours later they said the balloons had been returned as I had left a digit out of the post code. Royal Mail apparently send the packages back and no one had contacted to say any different. For me I understand I made the original error but had this company provided me correctly with the tracking number I could have intervened. Similarly they could have the courtesy to inform me and I could arrange an alternative gift for my friend and her new born baby. I didn’t expect a complete refund but a gesture would have gone a long way. I have made mistakes before with orders but it has never cost me £35 and no product to show for it. Never again will I order from this company. I will also note as someone who works in the sales and service industry I find it unacceptable that a company can email me back and forth and never use their name, I even asked but they ignored. People are more receptive and understanding if you make it more personal.

16 February 2021
Unprompted review
Rated 1 out of 5 stars

For the quality of the balloon and…

For the quality of the balloon and detail it really isn’t worth the price you pay! Was very embarrassed to see my friends had sent me a picture of the balloon and half the writing was scratched off! Was very disappointed!

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Personalised balloon

I ordered a personalised balloon for my son's 21st birthday. It was lovely. Also, the service was great. Arrived on time and had frequent updates along the way. Thank you.

16 February 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE. Paid just under £10 for “guaranteed” delivery with DPD but item did not arrive on specified day. With this being a birthday it is now past the day so unfortunately no balloons arrived for the occasion. Two days later heard nothing. Currently trying to get a refund but not able to speak on phone at all as contact centre not in operation. Do not use this company.

16 February 2021
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing

Extremely disappointing - paid £9.95 for delivery on a specific day for a 30th birthday and it turned up two days early!!
Furthermore, when I contacted this company to register my dissatisfaction, their attitude to customer service was dismissive and arrogant.
Utterly appalling.

13 February 2021
Unprompted review
Rated 1 out of 5 stars

BE AWARE

BE AWARE . I paid 9.95 for guaranteed delivery. The balloon arrived 1 day late and deflated. I have emailed 3 times but no response from party save and smile.

13 January 2021
Rated 5 out of 5 stars

Excellent on line service.

Received delivery of my 5 ballon Rose Gold birthday order today 23/12/2020.
Just to say Thank you so much. They are absolutely amazing. My last minute order on line was easy. Delivered on date. Highly recommended. Will certainly be using this company again soon and in the future. Thank you once again.

29 December 2020
Unprompted review
Rated 4 out of 5 stars

Quick delivery

Quick delivery, items nice quality and what I expected. My only criticism was that 1 item wasn't delivered and there was no communication about it. The only reason I knew something wasn't going to be delivered was due to receiving a part-refund before the items were despatched but I had no idea what wasn't going to arrive. There also didn't seem to be any note re. missing item in the box/on despatch note. Other than that, it was really good and I would order again. My daughter loved her "lockdown" cat-themed birthday :) thank you.

18 December 2020
Unprompted review

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