Pass The Property Reviews 

Bunch of scammers
Ran my rent to rent
Lied about the projected occupancy rate and nightly rates. Slow to respond to issues. Withheld deposit claiming various damages
Ended up thousands of pounds down
Most of the reviews are fake and they threaten legal action if you write anything negative
Avoid like the plague

Edit - in response to reply below
1. The guy who introduced me to the unit is very much part of your group and you know it! The figures sent to me by him showed grossly inflated figures
2. The unit occupancy rate averaged around 50-60% NOT 80% as you erroneously stated. You were supposed to be the managing agent and clearly failed in this respect
3. You state that you did not withhold the deposit - I can assure that it was not retuned to me. As managing agents you are responsible for this

Just to add that your colleague, SL, who introduces people to your units and is very much part of your organisation has been expelled by the Property Redress Scheme for gross misconduct

The accommodation was clean, large, and the beds were comfortable. The location was perfect for us. It would have garnered 4 stars but we had a dispute over my deposit due to items that were damaged on our arrival. Pass the Property resolved this dispute in our favour eventually.

Enjoyed our stay. The teams was very supportive and understanding. Everything was a point which made our experience a wonderful one.

Helpful and great area in Manchester

Just a short walk from the train station and the Railway Museum. Smooth check-in, friendly communication, and a comfortable stay. Highly recommend!

Perfectly located in the centre of Bath, you are just steps away from all the main attractions. It’s very convenient for anyone wanting to explore the city with ease.

Recently had the pleasure of staying at this property. As a recent visitor of London, will definitely be rebooking this gem!

Thank you so much, see you soon!

Great location for travelling around London! Super spacious and so many amenities included. We’ve loved staying here and will definitely be back

We had a great stay in bath. Apartment was clean and comfortable with free parking. TV and Wifi, clean modern kitchen, 2 bathrooms, 10/15 mins walk to the centre. Communication was excellent with lovely staff.

Do not stay at this property or use this property management company!! The apartment is filthy. Looked like it hadn’t been cleaned in weeks. There was hair and toothpaste all over the bathroom floor. The balcony door looks like it’s been broken into and doesn’t fully lock. The stairwell is dark and the safety lights barely work, making it a dangerous for flights up. In addition, the hallways are cramped, and the walls are crumbling in the hallway. This apartment is tiny. There’s no smoke detector and the Wi-Fi didn’t work.

Absolutely fantastic accommodation, great location with shops nearby, all amenities provided, its a truly great stay.

Absolutely loved our stay! The flat is incredibly spacious with a beautiful open layout and a modern touch — exactly as pictured, if not better. The host was super active, helpful, and very responsive throughout our stay, which made everything smooth and easy. Couldn’t fault a thing — highly recommend!

Lovely trip. Plenty of bedrooms, comfy beds. Good location if you have a car or bike. Parking in drive.

I had an excellent experience with Pass The Property! From the beginning, communication was clear, helpful, and professional. The apartment was exactly as described: clean, well-organized, comfortable, and in a great location.

The team was very accommodating and even allowed an early check-in, which made a big difference upon arrival. I felt truly welcomed throughout the stay.

I’d definitely recommend them and would book again in the future. Thank you so much for everything!

We booked this property for a group of over 15 guests, and it was frankly embarrassing to host family and friends in such poor and misrepresented accommodation. The issues we encountered were severe and numerous:
- On arrival, there were several large bags of rubbish and waste in the front garden, which was very off-putting.
- The property was dirty, with filthy carpets.
- There was no vacuum cleaner in the property, and only one additional black bin bag. We had to buy our own for the stay.
- Mattresses in several rooms were worn flat, resulting in back pain for guests.
- Peeling paint in the bedrooms; dining chairs unstable and broken.
- No hand wash in any bathroom. We had to buy our own for the stay.
- The upstairs washing machine was completely non-functional.
- The front door was misaligned, requiring significant force and making loud noises when opening or closing.
- The bedding cupboard was filled with junk, including a broken chair, and spare bedding was dirty and disorganised.
- On one of the days, builders were working in the back garden, meaning the patio was off-limits. Due to their presence, we couldn’t even open the blinds or patio doors, which severely impacted privacy and comfort.
- The listing said that Wifi was available, but it did not work at all.
To make matters worse, I had agreed with the host to discuss these issues in person at checkout, and waited an additional 15 minutes beyond our check-out time to do so. The host did not show up, and no communication was received. This failure to follow through further reflects the host’s lack of care and poor management of the property.

Great stay and great accommodations
Highly recommend!

We have stayed in few of there properties around Wakefield over the last few months and they have been good.
They have been clean,
all the things you need in the property
And perfectly located and will continue to stay in there properties when available