Good location, enough space in Wembley Gardens house for big family.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stayed in this property for 2 nights this past weekend - the location is perfect, very central, just a 2 min walk from the main high street, and a 10 min walk from Lincoln Cathedral. The flat it’s se... See more
Company replied
The property is in Eastcote.We stayed here from 30th November - 13th December.The apartment was very neat and clean with fully equipped kitchen.We enjoyed our stay here and would highly recommend it... See more
Company replied
Brilliant house, absolutely gorgeous and great service from pass the property on air b&b. We’ve stayed for a friends hen do with 10 women, it’s been very comfortable, clean and communication is great.... See more
Company replied
Company details
Information provided by various external sources
Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.
Contact info
United Kingdom
- Info@passtheproperty.co.uk
- www.passtheproperty.co.uk
4.2
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Disappointing
We stayed at Underhill cottages in Mells, Frome. It looked lovely on the photos - lots of cushions and nice wallpaper and the location was good. In reality, there were several issues. A very badly equipped kitchen, a leaky tap, no outside furniture, a broken bathroom door, a broken clothes dryer. Worse, there were sharp screws on the bed where both my daughter and I cut ourselves and the hot water ran out on three days. It said it slept 14 and we were a party of 10. I asked for a partial refund and it was refused. Also, BEWARE of 5 star reviews. When I requested an early check-in they said it would cost £25 unless I wrote them two five star reviews in advance BEFORE my stay. I refused and said this was dishonest. The house itself was nice but these were more than snagging issues. A shame it isn’t better managed. The internet was also absolutely terrible but this may be a local issue. We couldn’t even watch TV.
19 July 2025
Unprompted review
Reply from Pass The Property
Thank you for your feedback. We're sorry to hear that your stay didn’t meet expectations and that you encountered several maintenance and comfort-related issues. We’ve reviewed these with our team, and can confirm that the hot water issue was resolved during your stay. All photos sent were assessed and reflected general wear and tear, but we are taking steps to improve where needed.
Most importantly, we sincerely apologise for what happened to your daughter. Guest safety is a top priority, and we are taking this matter seriously to ensure it does not happen again.
Regarding the internet, we understand it can be frustrating and are exploring options to improve connectivity in this rural location.
We appreciate your comments and are using them to improve both the property and our service.
Be wary and its all about money no simple assistance
They were an added layer after booking on Booking.com; lucky if you get a friendly person, most are arrogant. When simply asking to drop off my bags early and to use the bathroom for medical reasons for my mother, the question was ignored. Then I recived a response, sure at £25 per hour for an early check-in, which is crazy, then after requesting this multiple times to get an answer over the weeks. There was a response if you leave us a 5-star review, and we can do that, which I did and since removed it as explained above.
27 July 2025
Unprompted review
Reply from Pass The Property
Thank you for your feedback. We’re sorry to hear that your experience with our communication and early check-in process didn’t meet expectations. We understand how important flexibility can be, especially in cases involving medical needs, and we apologise if your request was not handled with the care and clarity it deserved.
We’d also like to clarify that reviews should always reflect a guest’s genuine experience. We do not require or expect guests to leave a review in exchange for services, and we’re looking into this matter internally to ensure all communication remains professional and appropriate.
Your comments are appreciated and will help us improve our service moving forward.
Nice house, good service!
28 July 2025
Unprompted review
Reply from Pass The Property
Thank you for the kind words! We're glad you enjoyed the house and our service. We'd love to welcome you back anytime!
Great property for our large family…
Great property for our large family holiday, location good and facilities excellent including the pool.
21 July 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your kind words! We're really glad the property worked well for your family holiday and that you enjoyed the location and facilities—especially the pool. We’d be happy to welcome you back anytime!
Lovely property in Bath
Lovely property in Bath, nicely maintained. Superb communication even late at night. Made our stay so stress free and enjoyable. Thank you
26 July 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your kind feedback! We're delighted to hear that you enjoyed the property and felt well taken care of during your stay. It was a pleasure hosting you, and we’d love to welcome you back anytime!
Good property to stay
26 July 2025
Unprompted review
Reply from Pass The Property
Thank you for your review! We're glad you enjoyed your stay and hope to host you again in the future.
Have been so pleased with the…communication!
Have been so pleased with the comprehensive and clear information we have received from this company. They have been really accommodating to our group and flexible to our needs. Thank you so much!
24 July 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your kind words! We're really pleased to hear that the information and support we provided were helpful. It was a pleasure accommodating your group, and we’re always happy to be flexible where we can. We hope to welcome you again soon!
Reply from Pass The Property
Thank you for your lovely feedback! We're so glad you enjoyed the house and felt comfortable during your stay. We'd be happy to host you again anytime!
We had a wonderful family stay at this…
We had a wonderful family stay at this lovely apartment! It was clean, spacious, and beautifully set up with everything we needed for a comfortable visit. The kids felt right at home, and we appreciated the thoughtful touches throughout the space. The area was quiet and safe —perfect for a family getaway. The host was kind, responsive, and made sure everything went smoothly. We would definitely love to stay here again.
Highly recommended for families!
24 July 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your kind and thoughtful review! We're thrilled to hear that you and your family had a comfortable and enjoyable stay. It's great to know the apartment felt like home and that the kids felt settled too. We really appreciate your kind words and would absolutely love to welcome you back anytime. Thanks again for recommending us!
Very professional service
Very professional service. Have helped dealing with some issues raised by tenants, and maintenance costs have been reasonable.
23 July 2025
Unprompted review
Reply from Pass The Property
Very professional service. Have helped dealing with some issues raised by tenants, and maintenance costs have been reasonable.
Early access request
My daughter is autistic and therefore the wait until 3.00pm to access the apartment is difficult to cope with.
On contacting Pass the Property to request an earlier access, they were happy to accommodate our request free of charge.
23 July 2025
Unprompted review
Reply from Pass The Property
Thank you for your kind feedback. We're so glad we could help make your arrival a little easier and more comfortable for your daughter. We always aim to be as flexible and supportive as possible, and we truly appreciate you taking the time to share your experience. We'd be happy to welcome you again anytime.
Reply from Pass The Property
Thank you! We're glad you were happy with the service and hope to host you again soon.
Perfect location ,easy to find
Perfect location ,easy to find. Plenty of shops/restaurant nearby. Complementary early check in. Quick reply’s. Would definitely recommend booking with this host.
21 July 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your lovely review! We're happy to hear you enjoyed the location and nearby amenities, and that the early check-in and communication helped make your stay smooth. We'd be delighted to host you again anytime—thanks for the recommendation!
Reply from Pass The Property
Thank you! We're glad you enjoyed the house and the location. We'd love to host you again!
Reply from Pass The Property
Thank you so much! We're thrilled you enjoyed the house. You're welcome back anytime!
A comfortable house for a short…
A comfortable house for a short weekend. Plenty of hot water, good beds, although house a little scuffed in places and garden hadn’t been cleared of last occupants’ cigarette ends.
House itself was very clean and company maintained very good contact with us over the weekend.
Friendly Greek restaurant, ‘Olympus’ served up delicious food and provided excellent service.
18 July 2025
Unprompted review
Reply from Pass The Property
Thank you for your feedback! We're glad you had a comfortable stay and appreciated the communication. Great to hear you enjoyed the local restaurant too!
Great apartment
Lovely apartment stay with my family, staff very helpful. Great location. Would recommend
19 July 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your kind words! We're thrilled to hear you and your family enjoyed your stay with us. It’s great to know our location and helpful staff made a positive difference. We truly appreciate your recommendation and hope to welcome you back again soon!
Amazing Place!
Plenty of beds, enough bathrooms, lovely kitchen and massive garden, 2 parking big parking spaces and an amazing location
18 July 2025
Unprompted review
Reply from Pass The Property
Thank you for your lovely review! We're so glad you enjoyed the spacious layout, the kitchen, and especially the garden. It’s great to hear the parking and location worked well for you too. We hope to welcome you back again soon!
Reply from Pass The Property
Thank you for your kind words! We're so glad you enjoyed the place and appreciated the hosting. It was a pleasure having you, and we’d love to welcome you back anytime!
Easily reachable and good host
Easily reachable and good host. Had a good time. Good amenities.
18 July 2025
Unprompted review
Reply from Pass The Property
Thank you for your great feedback! We're glad you found the property easy to reach and enjoyed the amenities. It’s wonderful to hear you had a good time — we’d be happy to host you again in the future!
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