Pattens Furniture Reviews 

181
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered Dark Grey Durable Melamine Top Extending Table & Chairs set 160cm Pisa and all together looks stunning. I would well recommend this items by the quality and price too. The table is even... See more

Company replied

Rated 5 out of 5 stars

Ordered in Nov 2021 and quoted a delivery date in mid Jan 2022. No problem with that as we wanted a particular design. had some very satisfactory correspondence with Customer Services and then out of... See more

Company replied

Rated 5 out of 5 stars

Pattens Furniture store offers a wide range of furniture and accessories to suit a variety of tastes, and at realistic prices. Browsing in a real shop provides the opportunity to get a hands on feel f... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living room shop
  6. Sofa store

Written by the company

PATTENS furniture shop in Stoke on Trent is a family-run business based in Staffordshire with over 50 years of professional experience. We offer stylish furniture from some of the biggest brands in the UK at affordable prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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4.7

All reviews

(181)

1 review in the last 12 months

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Rated 5 out of 5 stars

This was a really easy process and I’d…

This was a really easy process and I’d definitely order from Pattens Furniture again. Ordered and had the patio set delivered in about 1 week’s time. I was pleasantly surprised at this quick timeline! The delivery was easy and on time, and the guys carried the large heavy boxes over to the patio for us. 5/5

12 May 2022
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Reply from Pattens Furniture

Hi,

Thanks for the kind words. It means a lot to us to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Really happy with the furniture and delivery

Really happy with the furniture! It’s really comfortable and looks great! Wasn’t too complicated to put together. Really impressed with delivery. They delivered it within about a week of ordering! We couldn’t be there to accept and communication was great to organise beforehand.

12 May 2022
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Reply from Pattens Furniture

Hi Frances,

Thanks for the kind words. It means a lot to us to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Great furniture

Great furniture. Great price. Great service. Quick delivery

11 May 2022
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Reply from Pattens Furniture

Hi,

Thanks for the kind words. It means a lot to us to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Speedy processing of order and delivery…

Speedy processing of order and delivery went to plan. We purchased a Corner sofa with adjustable table and benches which look fantastic under out new gazebo - really good quality. Very happy with Pattens Furniture

9 May 2022
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Reply from Pattens Furniture

Hi,

Thanks for the kind words. It means a lot to us to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Super quality and spot-on service

We met the Pattens team in Buxton at a craft and open day in the Pavilion Gardens. It was just the opportunity that we wanted, namely, to see and sit on the furniture and see it in sunlight. The quality of the product we purchased is excellent and the manner in which we were advised and informed by Pattens was exceptional. This made the process of making a decision to buy so much easier as we had confidence. This is needed when buying large ticket items. The delivery was as agreed and the furniture looks amazing in our garden. A highly recommended company that displays integrity and consideration of their clients wishes.

1 May 2022
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Reply from Pattens Furniture

Hi Paul,

Thank you for leaving this positive review it means a lot to have your support.

We are really happy to hear that both the quality of the garden furniture you ordered and the helpfulness of the staff were excellent. We are glad that you got to see and test the product before purchasing so we are looking to do more of these shows/exhibitions in the future as we really enjoyed the one we did at Buxton.

Once again we appreciate all your support and we hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

I was promised a four week delivery…

I was promised a four week delivery -they did it in 4 days! The chair was perfectly presented without any marks or blemishes and exactly as described. Not cheap but nice things cost money. It was delivered by the most friendly, helpful and good natured driver ( don't let Amazon nick him). First class all round..they're on my contacts list..

24 April 2022
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Reply from Pattens Furniture

Hi,

It is great to hear that our delivery driver was helpful and friendly - I will make sure he sees this review. Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Very Good Service

Pattens Furniture store were exceedingly helpful when I rang up to place an order with them - nothing was too much trouble, excellent service and good communication. Would highly recommend. Cannot comment on furniture as I am awaiting delivery. Will happily review fully when the item arrives.

19 April 2022
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Reply from Pattens Furniture

Hi Chris,

Its great to hear that our team was super helpful. Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very prompt delivery! Highly recommend!

18 April 2022
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Reply from Pattens Furniture

Hi Kari,

Thanks for the kind words. It means a lot to us to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Very happy with Pattens

We ordered a rattan corner sofa for the garden and from start to finish it was straightforward. We were kept informed of the order being processed and received delivery in less than 5 days. Product exactly as described and good quality. Very happy with Pattens.

11 April 2022
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Reply from Pattens Furniture

Hi,

Thanks for the kind words. It means a lot to us to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Nice finish

Very stylish looking product and straight forward to put together. The service was also great with quick delivery.

31 March 2022
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Reply from Pattens Furniture

Hi Janine,

Thanks for the kind words. It means a lot to us to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Excellent value and service

Very good price for item bought on line. Not in stock when purchased but was happy with 8 week lead time. Chair delivered well within the 8 week period and couriers phoned 1 hour prior to arrival to enable someone to be in to accept item.
The whole transaction was hassle free and I would fully recommend Pattens to anybody looking for furniture.

25 March 2022
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Reply from Pattens Furniture

Hi Bill,

Thanks for thre kind words. It means a lot to us to have your suport. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Superb customer service and an actual…

Superb customer service and an actual person to talk to when my delivery details changed.

16 March 2022
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Reply from Pattens Furniture

Hi Denise,

Thanks for thre kind words. It means a lot to us to have your suport. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Quick delivery and very professional

Quick delivery and very professional. Thank you!

14 March 2022
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Reply from Pattens Furniture

Hi,

Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Ordered a chair on Sunday and delivered…

Ordered a chair on Sunday and delivered on Tuesday excellent communication and great product

10 March 2022
Unprompted review
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Reply from Pattens Furniture

Hi,

Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Beautiful sofa and chair

Beautiful sofa and chair. Really well made and excellent value

7 March 2022
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Reply from Pattens Furniture

Hi,

Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Excellent

Excellent. Everyone that I dealt with was helpful and professional. I’m very pleased with my products and I highly recommend the company.

9 February 2022
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Reply from Pattens Furniture

Hi Karen,

Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

All recommendations to Pattens Furniture

I ordered Dark Grey Durable Melamine Top Extending Table & Chairs set 160cm
Pisa and all together looks stunning. I would well recommend this items by the quality and price too. The table is even extended very stable and the chairs more than comfortable.
I am amazed with Pattens communication
and all arrived earlier than expected. The delivery guys well organised and helpful.
Well done Pattens Furniture and thank you very much !
Dijana S

9 February 2022
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Reply from Pattens Furniture

Hi Dijana,

Thank you for your positive review, it means a lot to use that we have your support. We are so glad to hear that you are pleased with the products you have had from us and we hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Well done, indeed

Thank you on receipt of my chair. Everything went exactly as you said and communication was excellent. A special word for the two delivery men whose good humour and efficiency was appreciated in what was an awkward delivery spot for them.

Thanks again

Chris Shannon

3 February 2022
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Reply from Pattens Furniture

Hi Chris,

Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

I received my garden furniture in a…

I received my garden furniture in a very large box. The delivery guys took it out of the box for me and took it bit by bit around my house to the garden. I would not of been able to do this on my own so really grateful to the delivery guys for helping me.

1 February 2022
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Reply from Pattens Furniture

Hi Sarah,

Its great to hear that our team was super helpful. Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

Rated 5 out of 5 stars

Fantastic service and excellent quality product

Ordered the piece of furniture on line at the weekend and was contacted by the company on Monday to deliver that week. Super service and the piece of furniture was exactly what I expected.

30 January 2022
Pattens Furniture logo

Reply from Pattens Furniture

Hi,

Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.

Kind Regards
Pattens Furniture

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