Wow!!!! I can’t describe how amazing my skin has become!!! It’s been a gradual process and taken about 5 months but even about 4 weeks into using these products my skin stared showing positive im... See more
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Forget “Truth in beauty” , how’s about “Truth” from your customer services. What consumers actually want is honesty- full stop. Let’s start with understanding beauty isn’t something you buy-... See more
Update 16.06.25 I received my order, I really don't understand why customer service provided on Paula's Choice site didn't work. The phone number send you for chat, but chat didn't work. Best way... See more
Company replied
I received my order but one product was missing. I tried to contact Paula’s Choice, but nobody answer. I’m very disappointed, once they’re customer service works better. Ok, my order number is EU02... See more
Company replied
Company details
- Cosmetics shop
- Beauty product supplier
- Beauty supply store
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Skin care clinic
Written by the company
Paula's Choice
Contact info
Grote Koppel 7, 3813 AA, Amersfoort, Netherlands
- +31 (0)20 225 89 77
- info@paulaschoice-eu.com
- www.paulaschoice-eu.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Paula’s Choice support is the reason why I abandoned their products
Paula’s Choice offers a good series of skin products, however, the costumer “care” leaves heaps to wish for. Because of PC’s costumers support, they literally lost three costumers (my mum, my sister and myself) in a heartbeat. I trust that Paula’s Choice in the US is far more costumer oriented (as usual) and that Paula’s Choice in the EU needs to step up their game. I cannot recommend Paula’s Choice regardless of their products, simply because I don’t wish to support a company that doesn’t have any respect towards their costumers.
Additionally, there are plenty of other brands that offer equally effective products and some (evidently) even better. Paula’s Choice should really ask themselves why anyone would spend their money on a brand that is costumer unfriendly when there are so many other great brands to chose from – with excellent costumers support!

Reply from Paula's Choice Europe
Amazing products
Amazing products! It would take me ages to explain what miracles these products have done for my skin. Love PC <3
Regarding delivery:
I have ordered from PC for a few years now and have on and off had issues with the delivery of my parcels.. BUT the costumer service is very helpful, so that’s still 5 stars from me :)

Reply from Paula's Choice Europe
Great products, shady pricing.
This is my second purchase of Paula's Choice through their EU website. The products are great - the Clear Regular Strength products resulted in a huge improvement of the skin. BUT: at my second purchase, I experienced some shady issues with pricing. I put the Clear Regular Strength kit in my cart, along with a few other products. Then I realized that the final prices at the checkout were suddenly higher than calculated. I went back to check the prices on the site, and most products suddenly looked about 5% more expensive. The Regular Strength Kit suddenly had a price of about 80 Euros, instead of 73. Curious, I immediately visited the site through a proxy and my suspicions were confirmed - the same kit was priced at 73 euros through the proxy - along with other products being cheaper too. NOT OKAY

Reply from Paula's Choice Europe
Super
Great delivery: yesterday afternoon placed an order, today morning- delivered. Bravo!
Great products, expensive delivery, not all of Paula's Choice
I am not going to review the products here (which work very well for me). I find the website very easy to navigate and I really like the way you can manage your account/view past orders and re-order and the help desk features. Tons of info about skincare and Paula Begoun's philosophy etc. When contacted, customer service was very courteous and efficient. Only downsides are : high delivery costs (the products can only be purchased online so its quite off-putting to re-purchase Paula's Choice products when only one needed), and the fact that the european website does not offer the full range of products ; I had to place orders with the american website for brushes and make-up.
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