I’ve been using Paula’s Choice products for over a year now, and I couldn’t be happier. Not only is my skin better than it has ever been, but the brand is also incredibly professional. Every time I’ve... See more
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Review summary
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Paula's Choice is QUALITY SKINCARE & SERVICE! I've been a long time user of Paula's Choice- and have tried many of their products. However, it's the SUNSCREEN that has me in a chokehold. I have... See more
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Their products are excellent and the advice is helpful. Their online free consultations are definitely worthwhile. I sent a follow-up question and got a response the following day. I have used their... See more
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Honestly, I've been using PC for over a year and I'm so grateful I stumbled across these products that one day. From excellent customer service, a user-friendly website, great deals, and the best skin... See more
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Company details
About Paula's Choice, LLC - US and Canada
Written by the company
Paula's Choice Skincare - US and Canada
At Paula's Choice, our mission is to help you find the best for your skin, whether you use our products or someone else's.
Mission
At Paula's Choice, our mission is to take brilliant care of your skin whether you use our products or someone else's!
Paula's Choice products are fragrance-free, contain no added dyes, and clinically proven non-irritating. We've never tested our products on animals and we're an officially certified member of the Leaping Bunny Program.
The Beautypedia Reviews section of Paulaschoice.com is the definitive online source of reliable, in-depth researched information on cosmetic products. You'll find thousands of candid, research-supported reviews from international best-selling beauty author Paula Begoun and the Paula's Choice Research Team. You'll enjoy access to detailed, scientifically validated cosmetic critiques you won't find anywhere else online!
Company Overview
Since 1995, we have been committed to a unique combination of research, reviews, and ongoing product development. Women and men all over the world turn to us for objective, balanced, and documented information about what works and doesn't for skin.
At Paula's Choice, our mission is to help you find the best for your skin, whether you use our products or someone else's.
Mission
At Paula's Choice, our mission is to take brilliant care of your skin whether you use our products or someone else's!
Paula's Choice products are fragrance-free, contain no added dyes, and clinically proven non-irritating. We've never tested our products on animals and we're an officially certified member of the Leaping Bunny Program.
The Beautypedia Reviews section of Paulaschoice.com is the definitive online source of reliable, in-depth researched information on cosmetic products. You'll find thousands of candid, research-supported reviews from international best-selling beauty author Paula Begoun and the Paula's Choice Research Team. You'll enjoy access to detailed, scientifically validated cosmetic critiques you won't find anywhere else online!
Company Overview
Since 1995, we have been committed to a unique combination of research, reviews, and ongoing product development. Women and men all over the world turn to us for objective, balanced, and documented information about what works and doesn't for skin.
Contact info
1030 SW 34th Street, Suite A, 98057-4810, Renton, United States
- 1-800-831-4088
- www.paulaschoice.com
4.5
Excellent
397 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
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Paula's Choice has great skincare
Paula's Choice has great skincare that is, for the most part, affordable. It's one of my most trusted brands and I've been using it for years. I also like that the website has useful information about skincare, and you can actually schedule a personal consultation. Customer service is helpful, professional, and efficient.
29 December 2022
Unprompted review
I received a text for a promotion
I received a text for a promotion. Once I clicked on the link I was not able to redeem the promotion offered. I contacted customer service through their online chat to have this issue and address. Lydia was very patient with me after a couple suggestions and failed attempts. She still manually gave me promotion offered through text and added an extra discount for my troubles. The products are amazing you definitely see results and customer service was very helpful.
22 December 2022
Unprompted review
Love the products
Love the products, I have been using them for over 10 years, and live chat was very helpful.
28 November 2022
Unprompted review
Very helpful! amazing brand
I just gave 5 stars to Emily at @paulaschoice for great service! she was very helpful, honored discounts and was very patient.
21 November 2022
Unprompted review
Incorrect product shipped out
I have been using Paula's Choice products for over 15 years and have never had an issue. My latest order however, contained an incorrect item but this was not a problem at all because as soon as I called they had the correct item shipped out. I even get to keep the incorrectly sent item. Now that is what I call good customer service. They have not put me out other than having to wait a couple of extra days for the additional shipment.
16 November 2022
Unprompted review
I just gave 5 stars to Lexi at…
I just gave 5 stars to Lexi at @paulaschoice for great service! She is very knowledgeable and has extensive information with the products.
14 October 2022
Unprompted review
They don’t ship
I ordered a product a week ago and no delivery and no communication. 60.00 and nothing. I would reconsider a purchase from them
24 September 2022
Unprompted review
Excellent Service
I stay in South Africa and my order was send from US to SA in less than a week. However, I am having communication problems with our SA Customs. I asked Paula's Choice to help and they immediately stepped in and helped. Very good Customer Service, really goes that extra mile 👏.
29 September 2022
Unprompted review
Excellent customer service
Excellent customer service. The lady I spoke with managed to contact the courier company and find the address where my package had been incorrectly delivered to. When I opened the package, some of the products were damaged and leaking after the package had been in the Sun for 2 days. Customer support organised replacement products to be sent the very same day. I order from PC every couple of months and I’ve always had a great experience with their products. Their customer service is amazing, which is very refreshing! Will be returning.
23 September 2022
Unprompted review
Love their products
Love their products! Just hope that they get rid of Paraben soon and find an alternative.
17 August 2022
Unprompted review
Cleared my skin love it especially the…
Cleared my skin love it especially the aha product I saw it on a YouTube video an influencer that told me it was a holy grail product so I wanted to buy it and it totally worked 100% go buy it right now!!!
23 August 2022
Unprompted review
Amazing and effective products!
3 August 2022
Unprompted review
Excellent Customer Service
This is the first time, in some 15 years that I've received damaged merchandise. It was so easy to call and have the situation rectified. Brilliant customer service.
Thanks Michelle!!!
3 August 2022
Unprompted review
Great Customer Service
I just really love the care of customer service for Paula's Choice. Their phone service is without the extended wait times and robotic automation. The representatives are patient and knowledgeable. It's just fast and friendly and service-- and that means a lot during this time.
2 August 2022
Unprompted review
Truly Excellent Customer Service
Excellent Customer Service over the phone, easy to place orders and get further knowledge on products and offers.
25 July 2022
Unprompted review
I purchased their AHA and BHA
I purchased their AHA and BHA, excellent products, very quick results, no iritation. Skin looks brighter, and more even.
Also they have excellent customer service! I asked something, and I received a professional extensive respond
24 June 2022
Unprompted review
I have used Paula's Choice products for several years
I have used Paula's Choice products for several years and it is the BEST. The various products-especially the Clear line- clean my oily/combo skin clean without drying, and all the other products work well and keep away the breakouts. My husband who has oily skin is hooked on the Clear facial cleanser.
Their customer service is smooth and easy to deal with and always fast.
21 June 2022
Unprompted review
Products Effective. Good Customer Service
My parcel was lost and the customer service representative was really helpful in providing me assistance. The products are also effective!
16 June 2022
Unprompted review
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