PayByPhone Reviews 

Just shockingly terrible

I paid the for the parking and saw the session countdown on the app. Cool.. came back two hours later and saw a parking ticket on the window.. surely this can't be right, checked my parking history, surprise surprise, there is no parking history !

In my experience this is a scam site. Do not use it.
I used app to book parking in Shrewsbury ticking box for small van and paid £0.49. When I parked up and used car park site. to pay parking was not possible as vans not allowed.
Scammers

the wrong reg was paid , so i added a new vehicle , (my fault ) so i paid again , the problem is trying to call these people for a reimbursement they have a virtual system called parker lol is useless !! this firm must have millions of peoples cash it's a scam , anyone who owns a multi million business should at least have a customer service or even and address to write too please reply to me via mail im still having problems with your virtual parker system it won't except the amount in refunds please add to customer care direct mails thanks

Would give zero if possible. Came to visit a relative in Central London and had to pay to park using the app.

I’m now £50 lighter as the app chose the wrong registration even though I definitely chose the right one and now I can’t change it. I’ve tried everything to change it to the right one but it sent me around the houses and then basically told me to fk off and pay again.

There’s no help line and no chance of a phone number. The chat bot let me request an email after 45 minutes of my life was wasted but that email will probably tell me to fk off too.

I’ll be complaining to the regulatory body and strongly encourage others to do the same if you’ve had a similar experience.

Absolutely useless. App is crap, website is crap. Make it work or go bust
Terrible Terrible Terrible

Parking app okay, but I received an email at the beginning of June from them telling me that my MOT was due the following month (end of July) and giving me a link to 'Book now' while also saying that I'd need to pay a deposit to secure the booking. Problem is my MOT is not due until February next year!!!

Perfect concept. Poor approach...

Saturday morning. Parking location 809055. Didn't see the charging fee as i parked right next to the meter and stayed in the car. Opened app. Added location. Requested fee...00.20 for 4 hours. Paid and left.

Came back and out of curiosity checked the fees on the meter. Fees apply from Monday to Friday .... that is excluding weekends and Bank holidays.

So i booked something which was free and paid for PayByPhone's fee. Please send my congratulations to whoever thought of this business model.

Not for first time. Went through payment process (3 times). Each time asked for verification (why)? Said bank declined but contacted bank and they said they had accepted it and it was PBP who bounced it! Tried phone number on noticeboard ... didn't work. No card option.

Appallingly poor. Tried twice to register on the web. On both occasions an “error occurred” after contacting my bank. My bank then assumed this was fraud. Finally got setup and paid after downloading the app but the payment was declined by my bank (because of the previous transactions requesting a £0 payment. Why on earth is it so hard to pay £6! Now I have to pay a £50 parking fine. Worse than useless and the worst parking app I’ve come across!

Only one star because I can't give zero. This is a monopoly app - if you want to park in certain areas you have no choice but to use it. As a result those making decisions about what app to use should look elsewhere. I have absolutely nothing positive to say about this app - and to list all the problems would take far too long. Southwark Council - change your supplier PLEASE!

I parked at Bigbury-on-Sea, presumably via guest mode, paid £8.90 for a 4hr ticket (which I can see on bank statement) and received no email or text confirmation of my ticket. I just received a fine despite having a ticket (which I cannot now prove) - no number to ring, despite needing this information quickly. Chat bot only gives an email address

- actually the email responses were very quick, updated rating

Don’t use PayByPhone to book your MOT and service, yes it is a bit cheaper but what a mess! The garage didn’t receive the money on time so they didn’t want to do it. I’ve waited 8 hours!! Never again this garage - really rude man and never again Paybyphone for this.

Worst customer service ever. How did these clowns get the contract with Denver Airport for parking??? I HATE their stupid chatbot. No way to speak to an actual human being of course, and their email spits back the usual generic response. Bleh.

Had exactly the same issue as the last reviewer while trying to support a vulnerable person to an appointment in Hounslow. I couldn't complete payment as their system is utterly useless, it wouldn't allow to go via back button payments then said declined but discovered later I was charged a £1 with my bank, I eventually paid £3.70 for the parking while being late for my wards appt. On returning to my car I got charged with a PCN as it took so long to access their payment system. Since then I have had multiple fraudulent activity on my account where £60 keeps trying to be withdrawn from my account. It's worst than useless its appalling and sites like these should be shut down. AVOID!!!

*UPDATE 20 May 25 - I appreciate you getting back to me. I have no way of sharing my photo of the parking sign that I took. I welcome your response as to whether you agree it has been tampered with. This would be super helpful to other users but also yourselves to improve services. Your website offers no email address to forward a picture just a simple chat bot.

Given the reviews on here are consistently low I will leave it to other reviewers opinion as to whether I was hoodwinked with a tampered paybyphone sign or not.

Don’t use they rip you off charging more that stated . Took £20 out of my bank what should of been £4

Parked to collect a prescription so used the text service which I’ve previously used so all set up. Chose to park for 15 minutes - the minimum - confirmation come back with 2 hours £6.74. That is not what I typed. Spent 2 hours attempting to get somewhere with their rubbish chat bot but can’t get referred to customer service. Upset & stressed - will need more pills at this rate. Another faceless company with absolutely no way of contacting them if there is an issue. Your bot apologising to me with a crying face does not help me. What a surprise when I see your ratings. I tried every which way for the bot to refer and no it just says sorry. So disappointed & unimpressed at this dismal attempt to be of service to anyone but yourselves. I have my texts but can’t send them anywhere to prove it.

Usually great but wanting verification all the time for £1 payment? Then fails? Total pain.
Never have change so now cantpayfor parking and have to go elsewhere. Waste of time

Why can I only pay by the hour? Should be able to do it by minutes. Rip off. Greedy.

Like many other users here I parked and tried to download the app. This lead me to a page that I though was the correct one as it looked like the app toke £1.00 of my bank. A few days later tried to take £59.99 bank stopped it and a few days after tried to take £24.95 that the bank also stopped it.
Apparently it tricks you to get into some subscriptions.

Bank stopped it and I have put a block on the company name but still.

Paybyphone is your responsibility to also protect your customers. You know there are scammers out there ensure you tell people on what us going on and don't just say "sorry", where is your duty of care ???