PayByPhone Reviews 

This app doesn’t even deserve one star. After yesterday’s fiasco, I deleted and reinstalled the app in the hope that it would work … it did not.

We were charged for 4 hours parking when our car was nowhere near the car park, and we had not been in the car park. I contacted PayByPhone as soon as I noticed I had been charged and told them our car was not there. I was told they cannot offer refunds but to contact the owner of the car park, Britannia Parking.

I will never trust PayByPhone again

St. Butolphs in Norwich.. a car park in a lake.. little more than a field in a city which fills up with Great Lakes of water making it difficult to find a space where you won’t exit the car into o e if the lakes.. then without warning until the app is downloaded and you need to press to pay.. they’ve added another 40p for the convenience… these people need putting out of business until they can provide a decent service

Parked at Totteridge and Whetstone tube. Left car, as normally you pay on leaving via machine, machine not accepting card payments at this time! Tried to use the app, didn’t work, called the number given by machine, got asked some questions, got sent a code, put in code many times, but recorded voice kept asking for it again and again, then eventually I thought I had paid, but the payment was from that time onwards, not for the time I had had. I paid for one day as that is all I could make work, but have no confidence that I have paid anything, impossible to tell. I now fear I will get a penalty notice and will have to spend hours of my life trying fight this. Your app is not fit for purpose. You have no simple alternative like call a number and just speak with someone, or pay over the phone.

I had to park my car near lewisham hospital on the 16/07/2025 for a checkup when I got there I found this pay by phone app I downloaded the app and started putting my details and put down 59 minutes thinking I was going to be charged for one hour wich cost £3 but no they charge me £5.45 when I complained they said I put down 90 min even if it is how they calculated peaple be aware they are scams they are a cheap thieves shaving penny's of working people

Had to register and wanted to pay for 4 hours but would only let me pay for 1 hour. Other motorist said this happens all the time and to renew when ran out. Was then unable to get back on to pay as kept getting "error in connection" which meant I went over time and got a £50 PCN. No empathy from Council and PayByPhone will not accept responsibility. Rude and uncaring.
Your response is typical of the poor customer service you have just proved. Professional? My arse. You don't know the meaning of the word.

New customer standing in Beckenham car park trying to set up new account on Mobile. Failed transaction 5 times and nervous about 0.99p donation to XR Academy and Estrivion.com. Abandoned attempts. Contacted by Nationwide Fraud today to say a transaction for £43 on Credit Card had been declined by their system. New card being issued but having to wait few days.

Would NEVER recommend this PayByPhone App. Beware!!!

Took an hour going round in circles to join and register card. App asked for a number, but didn't say which number. Awful.

My account has been locked. I can't speak to anyone. The robot Parker is useless. The phone number provided doesn't allow me to talk to anyone. I can't reset my password either. All I want to do is get my account unlocked as I have to use this app to pay for parking at work. Ridiculous

Steer clear at all costs. Tried to load the app and pay for parking ended up paying for a subscription to a gaming and film streaming website due to the app defaulting to numerous pop ups. Now have the inconvenience of being without a debit card as I was advised by my bank to cancel it and apply for a replacement

I don't have an account and my cache is cleaned on a regular basis but for some reason the website has saved my details and so when I last went to use it, it applied the ticket to the vehicle I previously used and not the vehicle I was in. Having not had any luck trying to find out to cancel the parking from thier website or help bot and with the lack of any phone number to speak to an actual person (again the 'help' bot was absolutely useless) I brought I new ticket using cash (I had to walk 5 mins away and back to get the correct change, risking a ticket...) and sent an email for support. In fairness the email support was very quick, replying after 5 mins who told me had i cancelled within 5 mins of buying the ticket i would have got a refund along with details on how to cancel. Not much help by the time they told me but I just won't be using this company again. Why they can't make finding the cancellation infomation easier, or even have a cancel button on the website final confirmation page, I don't know. Even a summary page before committing money would be 100% better.
Now just waiting to see how they handle the deletion of my information, considering I have no account but they have saved my details, I don't know how thats going to go. Companies like this is why this country is dying.

Trying to get a VAT receipt is appallingly difficult having to register and log on to multiple sites, which then thrown an error (Value was either too large or too small for an Int32) which is a school-child coding error.
If you can use another app for parking payment (or cash) do as it'll be more reliable.

I want to say that this company's app does not work. We went to an event in London at Mariots Hotel and we did pay by phone but apparently the payment did failed. We didn't get any notifications about it and that's how we got a fine. Just try to park somewhere else, their system doesn't work always.

Terrible app. I accidentally started a time for 2 hrs, paid £18, drove OUT of the car park and this silly agent told me that it's up to Lambeth to decide on what to do and they refused to give me back my money. Will never use again. Thieves.

This wretched App should be switched off. Dreadful unreliable programming that demonstrably even the banks see as unreliable. Why are Councils still using and promoting it ? Simply won’t take payments and rectification is a long winded technology reset…. great when you’ve got an appointment or other time demand.

Parked in a York car park and using their terrible app, I booked in for 8 hours at a cost of £25.

Unfortunately, I put an incorrect reg on. I immediately paid another £25 for the correct reg as suggested on their website and emailed them for a refund on the first £25.

This was 4 weeks ago and they still have not acknowledged the email. Shocking

I tried to pay for parking at Saul Junction in Gloucestershire but it was not possible to enter my car registration correctly.
There is no help either on line or via phone, I have no evidence to suggest that there is a deliberate design for causing fines, however in effect the app very much sets this up.
I cannot say anything positive about the pay by phone app and would strongly recommend users uninstall and make sure they bring sufficient cash to pay for their parking.

Parked on Great george Street Leeds last night after 6pm, price on the board, £2.50 for 4 hours.
Booked on for 2 hours on the app & charged me £4.10
I know its only a small amount, but how many other people used it as well.

Parked at Ipswich railway station on 14 June
Went to pick car up 15 June
Ticket machine at railway station would not recognise my number plate , tried two machines both would not recognise my number plate
Help assistant told me to go on line on paybyphone
I did
There is no facility to pay retrospectively
The comical reply I got from their chat both was 'you cannot pay retrospectively and lets hope you don't get fined' !!!!!!!
This is tantamount to fraud
I do not own the machines but even worse the company have no obvious facility to pay retrospectively if the machine fails
Words fail me that companies are allowed to operate like this

if paybyphone want to contact me to discuss please do

ps in an effort to show willingness to pay I immediately paid for parking for the day ahead
All in all pathetic & scandalous

Used this app to pay for parking. It was very hard to do. 15 minutes later had my bank on the phone as my card details were being used in another. Country for little amounts. Obviously been scammed from this site. Bank said parking apps are notorious for this. Avoid would be my advice