Paydens Pharmacies Reviews 

This company should not bee in health care... Been housebound with a severe condition asked if they could deliver much needed meds as only live across the road... Refused.
Yet says they deliver for people housebound or disabled... Am registered disabled. Avoid this lot.

Fenns Pharmacy, Walderslade. Very poor service and no empathy. Put in a repeat precription about 3 weeks ago through NHS portal. Went to collect the medication. Waited in a queue for about 30-45 minutes. The serving came and ssid "we just received this a week ago" and no medication was ready.. Suggested I come after 3:30PM to collect. Did not take 1 minute to tell us. So what went wrong? Doctor or Pharmacy bottleneck. I shall be carrying out a paper trail with time/date stamp and find out

I wish to leave a positive review for all the staff at PAYDENS Sheerness over the past three years I have looking after my mum as my dad unfortunately passed away and my mum needs constant care due extreme poor health I have taken over ordering and collecting her monthly supply of medication as well as my own.The staff are extremely helpful,friendly and polite to the point of where they actually remember my name like the old days ! I noticed that they unfortunately had a poor review score which I believe to be mainly due to when they had to change their way of working as the medication now mainly arrives from a main hub obviously there was major problems at the beginning but these have been resolved.
Thank you to all members of staff for going above and beyond providing excellent service

Paydens Pharmacy, Dymchurch, Kent
Well just one word that would describe the over the counter staff “RUDE”

So it’s ok for them to be rude to the customers, but if we were rude to them, we will be told to leave.

The second time in Paydens Canada Road, Walmer. Requested return of prescription once the very common medication did not materialise on the day indicated previously. Told twice this was impossible - once "owed slip" is issued it is not possible to return the prescription to patient and I would have to wait until the pharmacy had produced it which "might be" a couple of days. (This is absolute nonsense as one can do it in every other pharmacy I have ever been to.) Front of house called over a person I believe is a nurse or something of that ilk who would sort it out and arrange the medication to come by sourcing it elsewhere. Once the front of house person was talking to the nurse (like I was absent) it became clear the prescription was rejected by supplier. As I kept refusing to wait any longer for a common medication I could find in any pharmacy, the nurse walked off telling the front of house person that "she can have her script". No apology, explanation, nothing. So possible to return the script from the outset? But clearly not to treat the patient with basic curtesy?

I have never posted a negative review of any pharmacy and to cause me to do this about an NHS pharmacy took some doing.

I attended Payden west hill Dartford today for an emergency inhaler as I have lost my one. And was really In need of one has I have really dangerous asthma , The pharmacist told me to go to my doctor that was in central London. She was extremely unhelpful and not caring in anyway. Very disrespectful with my experience and will definitely never return. No care for the people she is suppose to be caring for. Horrible experience.

The person who served me today behind the counter was extremely rude and unprofessional.

I asked for my prescription medications, and was NOT told 'please take a seat, it will be ??? minutes approximately'. I was told nothing.

Instead, another customer and I waited for around 20 minutes before we asked how much longer it would take. After asking, another operative behind in the office simply printed out stickers for the boxes and gave us our medications.

During that time, the counter staff person said to the operative in the office "people think this is a sweet shop, they think they can just come in and get what they want" (yes, that is a QUOTE). What a way to trivialise our medications and insult us!

She was also singing a song cheerfully and loudly in the open office behind while we were waiting.

I hope others read this review, including the management at Paydens Pharmacies, and understand what a massive insult this particular branch is to those who rely upon it. How about showing patients basic manners and professionalism.

Was called and told to collect prescription (last chance). Walked there in torrential rain. Kept waiting for 15 mins and given attitude and no apology because none of the staff could work the computer and they could not dispense my prescription. Then, once pharmacist arrived, was told again, could no release my prescription as the payment system was down and could I come back. Staff then stormed off saying "Nothing I can do!" Utterly unprofessional and disrespectful on all levels. Staff were more concerned about their footwear and wanting to go and change shoes at the store opposite! A complete joke. And RUDE.

20 minutes in still waiting for prescription other people come in after get served With prescription??
Apparently because it’s a big prescription I have to wait!
Unacceptable service! Definitely going somewhere else in future!
Unprofessional service to say the least.

Well here we go again!! After calling to see if my repeat prescription was going to be delivered, I was told No we are short of drivers can you collect tomorrow? Yes I said Ok. Go into shop oh, it's out on delivery, had to belt home to catch delivery. driver which I did. Before I left shop and extremely rude overweight assistant bellowed out well the service is free , I didn't have time to turn on her obviously no training in customer service. Next time this happens and it will, I'm going to verbally tear her apart.!!!!

I try to support local shops but not again after visiting this morning.
Didn't realise till i got home as their card machine was being temperamental that i was charged £10.99 for 96 pack of 200mg cheap flamingo branded ibuprofen! I only usually pay 37p in Asda for 16 so x 6 packs = 96 tablets is only £2.22. So paydens instore price is a ridiculous mark up. Even ordering from paydens online the 96 pack is only £6.10 so £10.99 is disgraceful overcharging targeting the elderly, sick etc who cannot travel to purchase cheaper elsewhere.
Absolutely shameful Paydens!

They have not answered their phone in two weeks

Twice now they have now made up the prescription wrong and one day will kill someone through wrongly prescribing. I use the store in Bromley, Kent, BR11LF and since Paydens took them over, rubbish service. There is an 'not so with it old lady' behind the counter, please tell me she is not making up our essential prescriptions? I have now changed my nominated pharmacy with my GP and will never use them again.

Useless!! A total waste of my time every visit to the store in Edenbridge. Recently refused a Covid vaccine when already accepted via NHS App. Prescriptions never ready and each waste of time visit takes at least an hour out of my day!! Staff don't seem to care so will be switching to another if or when my last prescription is ever ready!! Avoid at all costs and the best thing that can happen to this place is that it closes down!! Useless!!

I have twice visited this Dartford pharmacy and on both occasions have found the staff unwelcoming, not quite rude but bordering on such. This was such a pleasant shop when run by Lloyds. Shan’t visit again.

Paydens would not fulfil a NHS prescripion which was essential to my wife’s health with dementia because it was an inconvenience to them. I will post the complaint to the various ombudsmen here and their response.

Absolutely shocking service at Beckenham. There was an old woman who seemed to be the main pharmacist - no name tag and she was wearing a hijab so I have no other descriptive features. After waiting 25 minutes, i had to ask for the prescription again and when i checked, i realised she didn't give me half of one prescription (12 tablets) and underfilled another by 10!!! When I asked her she said they "round down" and I had to get the doctor to give me another prescription. Their phones are off the hook as are Paydens "customer service" lines. How are people like this allowed to operate in HEALTH CARE. This is shocking and she should be placed in jail, stealing from patients who need the medication.

This willful and negligent pharmacy are a perfect example of everything that is rotten in some quarters of British society. They are arrogant, asinine, negligent and totally without compassion. Just what you need from a company charged with keeping you alive.
NEVER used their app, and if you can use an alternative pharmacy I beg you to do so.
They are profit driven care only for their margins and in the grand order of things, you, the customer, are last.

I waited for my medications for 30 minutes.. Absolutely empty pharmacy, employees are busy with other things and my prescription is left without attention.. The pharmacist ignores my CD Prescription.. Made a remark,.. Felt discriminated against..

A few days ago I booked in to the Putney branch for a Covid booster today at 11.15am - I had 2 emails and a message reminding me of this appointment. I walked a long way to get there but received a phone call when I was a few minutes away from the Pharmacy at the allotted time to be told they had run out of vaccine days ago!! Terrible service not to call me earlier - won't be using them again!