Second time I've used Payment assist when handed what can only be described as a very hefty car repair bill. Both times the application has taken less than two minutes and is extremely simple. Cou... See more
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Review summary
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Reviews shaping this summary
Application takes minutes to complete. Glad you were there to help after needing expensive repairs done. Excellent assistance. Also shout out to Joe and staff at StevensonRoad Edinburgh for being s... See more
Company replied
We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
Brilliant Experience. Had an emergency repair work to be done on my Peugot 3008 which came to cost a lot considering it was big enough job to replace the Gaskets. Luckily had the car booked in with t... See more
Company replied
Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Payment Assist
Hi Cora,
Quick, easy and reliable is exactly the experience we aim to provide.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Attempting to get a refund for an…
Attempting to get a refund for an incorrectly placed order last week - these guys wrote me a completely meaningless email. Would not recommend
5 October 2026
Unprompted review
Reply from Payment Assist
Hi Mr David,
Thank you for taking the time to leave a review.
We’re sorry to hear you feel this way. However, we have no record of sending you any email regarding this matter. Our only dealings in relation to your account were with the dealer directly.
We can confirm that the refund was actioned on 5 October and is currently in the process of being returned to you.
Best wishes
The Payment Assist Team
Reply from Payment Assist
Hi Alan,
No problems and no worries is exactly the kind of experience we want our customers to have.
Thank you for recommending Payment Assist and for the excellent feedback.
Best wishes,
Payment Assist
Grateful :)
I needed my brakes replaced and a couple of other things.
As a single parent when money is already tight, i am so grateful to be able to pay my bill of monthly.
Easy to use and and takes the pressure off.
2 October 2026
Unprompted review
Reply from Payment Assist
Hi Lynda,
When money is already stretched, an unexpected repair bill can add even more pressure, so we're really pleased Payment Assist helped make getting your car sorted more manageable.
It's great to hear you found the service easy to use and that spreading the cost over monthly payments gave you some breathing room.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
The process was lighting speed
The process was lighting speed. Highly recommended.
3 October 2026
Unprompted review
Reply from Payment Assist
Hi there,
Lightning-fast service is fantastic feedback to receive! We're delighted that everything was completed so quickly for you.
Thank you for recommending Payment Assist to others.
Best wishes,
Payment Assist
Easy to set up and clear what payments…
Easy to set up and clear what payments are due very happy
3 October 2026
Unprompted review
Reply from Payment Assist
Hi Naomi,
We're glad you found everything easy to set up and that the information about what payments were due and when was clear.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Excellent experience with their…
Excellent experience with their service. Quick and easy.
3 October 2026
Unprompted review
Reply from Payment Assist
Hi Zubair,
We're delighted you had such an excellent experience and found the service quick and easy from start to finish.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Very friendly and helpful staff when…
Very friendly and helpful staff when completing the various forms. Easy with guidance and pleased with the outcome.
2 October 2026
Unprompted review
Reply from Payment Assist
Hi David,
We're delighted that our team was friendly and helpful, providing the guidance you needed to make completing the forms straightforward.
It's great to hear you were pleased with the outcome and had such a positive experience.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
0% interest generated great interest
I was going to pay cash which would have left me short over the next month so when offered 0% over 4 months why not, only do this if you can afford the subsequent payments,it doesn’t remove the payment it delays it,the process was extremely easy and stress free and enabled me to get a very good offer, a useful tool but please remember you have to pay the money back
2 October 2026
Unprompted review
Reply from Payment Assist
Hi John,
We're pleased the interest-free payment option gave you some extra breathing room and allowed you to take advantage of a good offer.
It's great to hear you found the whole process easy and stress-free. Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Very easy does it all for you a check…
Very easy does it all for you a check out without filling in loads of forms just basic info. Do a quick soft check nothing invasive or damaging on your credit score. You can still get this if your just building your credit score, so helpful at spreading the cost on car parts and repairs.
2 October 2026
Unprompted review
Reply from Payment Assist
Hi Caroline,
We're pleased you found the checkout process so simple, with only a few basic details needed to get everything arranged.
It's great to hear that Payment Assist has given you a helpful way to spread the cost of car parts and repairs without a lengthy application process.
Thank you for taking the time to share such detailed feedback.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Alan,
Superb service is exactly the feedback we love to receive!
Thank you for your kind words and for taking the time to leave a review.
Best wishes,
Payment Assist
All excellent just when I needed it
2 October 2026
Unprompted review
Reply from Payment Assist
Hi Andrew,
We're delighted that Payment Assist was there just when you needed it and that you had such an excellent experience.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Absolute easy and quick application,I…
Absolute easy and quick application,I was done in no time and payment went directly to the vendor…thank u
2 October 2026
Unprompted review
Reply from Payment Assist
Hi Fahd,
We're delighted that the application was so quick and easy, with everything completed in no time and the payment sent directly to the vendor.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Everything went through without any…
Everything went through without any issues. Very quick & easy to navigate.
1 October 2026
Unprompted review
Reply from Payment Assist
Hi there,
We're pleased that everything went through smoothly and without any issues, and that you found the process quick and easy to navigate.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Outstanding company
Outstanding company. Very useful when an emergency arises on you're car. Very thorough and don't judge you whatever you're circumstances. Will help if they can and they have ALWAYS ASSISTED ME
2 October 2026
Unprompted review
Reply from Payment Assist
Hi Liz,
Knowing you've been able to rely on Payment Assist whenever an unexpected car expense has come along means a great deal to us.
We're especially pleased you've always felt supported and treated with understanding, whatever your circumstances.
Thank you for your continued trust and for such fantastic feedback.
Best wishes,
Payment Assist
Outstanding! So easy to use.
Outstanding! Such a quick, streamlined service. I was even able to complete it all on my phone, without any difficulty, whilst walking back from my lunch break.
Will definitely use again.
1 October 2026
Unprompted review
Reply from Payment Assist
Hi Johnny,
We're delighted you found the whole process so quick and streamlined, especially being able to complete everything easily from your phone while on the go.
Thank you for the outstanding feedback, and we're pleased you'd choose Payment Assist again.
Best wishes,
Payment Assist
pay assist is a great help to low paid…
pay assist is a great help to low paid workers like me so it's a great service Thank-you
1 October 2026
Unprompted review
Reply from Payment Assist
Hi Gary,
We're really pleased that Payment Assist has helped make things more manageable for you and provided some extra flexibility when you've needed it.
Thank you for your kind words about the service and for taking the time to leave a review.
Best wishes,
Payment Assist
Takes the stress out of an unexpected…
Takes the stress out of an unexpected cost. Easy to set up, friendly team and no messing around. Wouldn't hesitate to use again.
2 October 2026
Unprompted review
Reply from Payment Assist
Hi,
We’re really pleased to hear Payment Assist helped take some of the stress out of an unexpected cost.
Making the process quick, straightforward and supported by a friendly team is exactly the experience we want to provide.
It’s great to know you’d be happy to use us again. Thanks for sharing your feedback.
Best wishes,
Payment Assist
Their IT is shambolic
Worked ok until my card expired and needed updating to the new one.
They sent mails from a no reply address (all their mail do this, not helpful) with a link to (supposedly) fix it.
ERROR 404 Every time.
Sent mails to their ''Contact us..'' Nothing.
Wasted lots of time finding a work around.
Turns out this was my last payment so never have to deal with this outfit again.
28 September 2026
Unprompted review
Reply from Payment Assist
Hi Simon,
Thank you for taking the time to leave your feedback. We’re sorry to hear you experienced issues when trying to update your card details.
For security reasons, the links we send to update card details are only valid for 24 hours. If a link is accessed after this period, it will no longer work and may display an error. We did resend the link on multiple occasions to assist with updating your details.
As confirmed in our most recent email, your plan is now complete and no further payments are due.
We’re sorry for the frustration this caused and appreciate your feedback.
Best wishes
Payment Assist
Reply from Payment Assist
Hi Kandiah,
It’s lovely to hear you received friendly service from our team. Providing helpful, approachable support is something we’re very proud of.
We really appreciate you taking the time to leave a review.
Best wishes,
Payment Assist
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