Second time I've used Payment assist when handed what can only be described as a very hefty car repair bill. Both times the application has taken less than two minutes and is extremely simple. Cou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Application takes minutes to complete. Glad you were there to help after needing expensive repairs done. Excellent assistance. Also shout out to Joe and staff at StevensonRoad Edinburgh for being s... See more
Company replied
We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
Brilliant Experience. Had an emergency repair work to be done on my Peugot 3008 which came to cost a lot considering it was big enough job to replace the Gaskets. Luckily had the car booked in with t... See more
Company replied
Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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payment assist is a blessing
payment assist is a blessing, im so thankfull for this help, most places cost an arm n a leg but this assist is great
8 October 2026
Unprompted review
Reply from Payment Assist
Hi Paul,
We're really pleased that Payment Assist has been able to help make things more affordable for you, especially when costs can be so high.
Thank you for your review. It means a lot to know our service has made a difference.
Best wishes,
Payment Assist
After being told my car had failed its…
After being told my car had failed its MOT and the cost of it was out of my budget payment assist couldn’t have been any simpler took the whole stress out of the situation
8 October 2026
Unprompted review
Reply from Payment Assist
Hi Maxine,
Finding out your car has failed its MOT is stressful enough without being faced with a repair bill that's beyond your budget.
We're so pleased Payment Assist helped take that stress away and that you found the whole process simple and straightforward.
Thank you for sharing your experience and for choosing Payment Assist.
Best wishes,
Payment Assist
Thank you very much for your help
Thank you very much for your help! Everything worked very quickly, easy and a very professional manner.
8 October 2026
Unprompted review
Reply from Payment Assist
Hi Dorin,
You're very welcome! We're delighted we could help and that you found the whole process quick, easy and professional.
Thank you for your kind words and for taking the time to share your experience.
Best wishes,
Payment Assist
Easy to do and very well explained each…
Easy to do and very well explained each step . highly recommend using
8 October 2026
Unprompted review
Reply from Payment Assist
Hi Zak,
We're glad you found the process easy to follow, with clear explanations at every step.
Thank you for recommending Payment Assist and for taking the time to share your positive feedback.
Best wishes,
Payment Assist
Great experience with this company it…
Great experience with this company it couldn't have been easier to get everything sorted out great experience using them
7 October 2026
Unprompted review
Reply from Payment Assist
Hi Carl,
We're delighted you had such a positive experience with Payment Assist and found getting everything arranged so easy.
Thank you for your kind words and for taking the time to leave a review.
Best wishes,
Payment Assist
A pleasure giving you my business
Very easy format and quick checkout i would recommend.
7 October 2026
Unprompted review
Reply from Payment Assist
Hi there,
We're pleased you found the application easy to follow and the checkout process quick and straightforward.
Thank you for recommending Payment Assist and for taking the time to leave a review.
Best wishes,
Payment Assist
Very helpful and fast acting very happy
6 October 2026
Unprompted review
Reply from Payment Assist
Hi Antony,
We're delighted our team was able to help you so quickly and that you're happy with the service you received.
Thank you for your kind feedback; we really appreciate it.
Best wishes,
Payment Assist
Brilliant Experience.
Brilliant Experience.
Had an emergency repair work to be done on my Peugot 3008 which came to cost a lot considering it was big enough job to replace the Gaskets. Luckily had the car booked in with the garage which had an option to pay with Payment Assist. Thats' when got to know about this option. The experience was seamless. No hassle at all. Once the process was initiated from the Garage and agreed on pricing - the Payment Assist portal didn't take much time would say approx 5 mins from start to finish to get it all setup. Also called up their helpdesk to verify few doubts about payments etc and were calmly, professionally and very well explained by member of staff on the call. Overall highly recommend to use them. Best experience so far.
7 October 2026
Unprompted review
Reply from Payment Assist
Hi Vaibhav,
An unexpected repair bill for your Peugeot can be a real worry, so we're delighted that Payment Assist helped make the situation easier to manage.
It's great to hear the application took just five minutes and that our team was able to answer your payment questions clearly and professionally.
Thank you for sharing such detailed feedback and for recommending Payment Assist so highly.
Best wishes,
Payment Assist
It's very straightforward page to…
It's very straightforward page to use.and they don't want to know what you had for your tea , this my second time using this company.
8 October 2026
Unprompted review
Reply from Payment Assist
Hi Jim,
We're pleased you've chosen Payment Assist for a second time and found the process straightforward, without having to answer lots of unnecessary questions.
Thank you for your continued support and for taking the time to leave a review.
Best wishes,
Payment Assist
Excellent service
Excellent service, I was worried how I would pay my large garage bill and when I found pay assist, it has allowed me to get my car fixed with 4 affordable monthly payments. Great service and very quick application form. Definitely recommend.
7 October 2026
Unprompted review
Reply from Payment Assist
Hi there,
Facing a large garage bill can be worrying, so we're delighted that Payment Assist helped take some of that pressure away and allowed you to get your car repaired with four affordable monthly payments.
It's great to hear the application was quick and straightforward too.
Thank you for recommending Payment Assist and for taking the time to share your experience.
Best wishes,
Payment Assist
Application completed in minutes- Work completed sameday
Application takes minutes to complete. Glad you were there to help after needing expensive repairs done. Excellent assistance. Also shout out to Joe and staff at StevensonRoad Edinburgh for being so polite, friendly and helpful. Well done guys
28 September 2026
Unprompted review
Reply from Payment Assist
Hi Shirley,
We're delighted that Payment Assist was able to help when you were faced with expensive car repairs, and that you found the application so quick and easy to complete.
Thank you for your kind words and for taking the time to share your experience.
Best wishes,
Payment Assist
Simple to follow steps to obtain…
Simple to follow steps to obtain payment plan, fast service and responses,
5 October 2026
Unprompted review
Reply from Payment Assist
Hi Jalico,
We're pleased you found the steps to arrange your payment plan clear and easy to follow, with everything handled quickly and efficiently.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Prompt and Efficient Service
For over three years, Payment assist has always been there whenever I need to do anything on my car and I am hardup. They have never turned me down for ones and the prompt and efficient service this company renders is absolutely unequal. This is why I am always proud to introduce Payment assist to my colleagues who need one or two repairs to be done on their cars and do not have enough to spend.
1 October 2026
Unprompted review
Reply from Payment Assist
Hi Kanye,
It's wonderful to hear that Payment Assist has been a reliable source of support for you over the past three years, particularly when unexpected car repairs have put pressure on your finances.
We're pleased you've consistently received prompt and efficient service, and we're especially grateful that you continue to recommend us to your colleagues.
Thank you for your loyalty and for sharing such thoughtful feedback.
Best wishes,
Payment Assist
Extremely efficient
Extremely efficient, easy form to fill out and approved within seconds. I have used them before and will continue to do so in near future
6 October 2026
Unprompted review
Reply from Payment Assist
Hi Michael,
We're delighted you've chosen Payment Assist again and that the application was easy to complete, with approval coming through in seconds.
Thank you for your continued trust and support.
Best wishes,
Payment Assist
I was sold this warrant …
I was sold this warrant in the pretence that any thing went wrong with my car they would fix it
NO I have to find a garage, then pay for the diagnostics then contact them if it was covered usually it wasn't
Nothing was covered, miss SOLD
what a waste of £700
Tried to cancel but you can't after 12 maths
Don't buy
7 October 2025
Unprompted review
Reply from Payment Assist
Hi Robert,
We’re sorry to hear you’ve been unhappy with your experience. However, we believe there may be some confusion regarding the company you have reviewed.
Payment Assist did not sell you the warranty referred to in your review, nor do we have any control over the warranty’s terms, coverage or claims process. As such, the concerns raised regarding the warranty do not reflect the service provided by Payment Assist.
We have confirmed that your Payment Assist agreement was cancelled via Trade Centre. If you have any concerns regarding the warranty itself, we would recommend contacting the company that sold the warranty to you, as they will be best placed to assist with the points you have raised.
We’d be happy to discuss any concerns relating specifically to your Payment Assist agreement if you contact our Customer Services team directly.
Best wishes
Payment Assist
Excellent service & well worth the…
Excellent service & well worth the monthly payments as it covers everything very happy with my new car, service & peace of mind with the warranty
6 October 2026
Unprompted review
Reply from Payment Assist
Hi Ryan,
We're pleased to hear you're enjoying your new car and that you're happy with the service you've received.
It's great to know the monthly payments are manageable and that the warranty has given you added peace of mind.
Thank you for taking the time to share your positive experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Michelle,
We're pleased to hear you're happy with Payment Assist and found the process straightforward from start to finish.
Thank you for taking the time to leave us a review.
Best wishes,
Payment Assist
Fantastic service always there to help
Fantastic service always there to help
5 October 2026
Unprompted review
Reply from Payment Assist
Hi there,
Knowing you can rely on us when you need a helping hand is fantastic feedback to receive.
Thank you for your continued support and your kind words about the service.
Best wishes,
Payment Assist
Questioare regarding yourself very easy…
Questioare regarding yourself very easy to navigate quick response on loan information and instructions company keep you up to speed on payments date due ect highly recommended.
5 October 2026
Unprompted review
Reply from Payment Assist
Hi Sylvia,
We're pleased you found the questionnaire easy to navigate and received a quick response with clear information about your agreement.
It's also great to hear the payment reminders helped keep you up to date on when everything was due.
Thank you for recommending Payment Assist.
Best wishes,
Payment Assist
I had my car remapped but the total…
I had my car remapped but the total cost was out of my reach....but thanks to payment assist the total cost was met.
It's like a short term bank loan But.... with 0% and 3 monthly payments... It's GREAT.
Andy Hornby
6 October 2026
Unprompted review
Reply from Payment Assist
Hi Andy,
We're delighted Payment Assist gave you the flexibility to go ahead with the work on your car when paying the full cost upfront wasn't an option.
It's great to hear that spreading the cost over three interest-free payments worked so well for you.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
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