Paymill Reviews 114

I paid Wowgreatprice via paymill but received no goods although the money was taken from my account. The company have not responded to my emails and I cannot find a contact for Paymill.

Steals money from customers charging fees from fraudulent orders

TERRIBLE SUPPORT. Actually there is no support at all!!!!! They are not responding to email's, because of that I can't finish my activation. Probably PAYMILL are not interesting in customer and I need to choose another credit card provider. TERRIBLE

Customer support completely missing. I takes more than one month to communicate payout account changes. Seems more like to me they have some cashflow issues and they're understaffed. They're holding our payouts for several weeks and it starts to ruin our business. Even after several emails situation didn't resolved. You get answer after more than one week and it's like "we will find out what's going on".

Absolutely terrible... Customer support is completely missing. I've been waiting for 2 or 3 weeks now for them to set my account up and now they've stopped responding to my e-mails stating that "they have tok mich work now and won't be able to review my request". The whole staff needs sacking...

Waiting for my money since the 15th of July. I am sorry but more than one month??I have sent over 6 emails to different emails and NO RESPONSE IN 2 WEEKS. This is really concerning me if I will ever get to see my €. Not sure who to contact?? I don´t buy neukunde@... email as obviously no response there.

There are no problems with the payments online itself!

I started using Paymill to accept credit card payments for my e-commerce store. The onboarding process was smooth and I managed to have a friendly chat with their support team about the ins and outs of what to expect. We looked at other payment processors but Paymill had the best features compared to other payment processors. Support was more responsive than competitor processors. Pricing is fair and consistent with industry averages. Integration into my ecommerce store was seamless and very easy to achieve. Based on my experience, you can't go wrong with Paymill. Highly recommended!

ENROLMENT HAS TAKEN OVER 1 MONTH

CUSTOMER SERVICE IS UNRESPONSIVE, ENROLMNET TAKES FOREVER. THEY ASK INFORMATION IN BITS AND PIECES SO YOU HAVE TO GATHER IT EVERY OTHER DAY. VERY UNPROFESSIONAL SERVICE FOR A PAYMENT PROVIDER

Excellent Service! We had a issue in our magento system and the support team assisted us perfectly! The software dev team assisted us within one hour to find the bug and fixed it! We really like to work together with PayMill since years.

I have to concur with many of the other comments here. Trying to register for Paymill has been an appalling process. It took me ONE MONTH to get a reply to my service request, and even then all I got was a generic email telling me to read their Trust guide, consult their blog and watch a video. They don't even reference any of the material I'd already provided to them. What a joke!

We're six weeks away from launching a significant business in Germany and I wish we'd never got involved with Paymill. I'm seriously considering abandoning the integration process - at the risk of delaying our launch - just so I can go with a company that can actually provide a basic level of customer service.

If you're reading this and don't yet have an account with Paymill, my advice is to avoid them at all costs. Your business is at risk.

bad experience for me

It took Paymill 2 working days just to recognise my application.
Then another week to accept my documents and proceed with the application.
When I called them, no matter what number I dialed, the same bloke picked up the phone, be it from technical support or sales. The woman that was in charge of my application was always at meetings and only once called me back as promised. Of course with no answers.
Their bank found my case "complex" because my business is in Luxembourg and my website is in Portuguese. They wanted to know what my target public was and did not accept it when I said '"Anyone that speaks Portuguese and wants to buy my eBook".
Untrained staff and not enough of them. Also bad attitude to international clients. If your business is multilingual, avoid Paymill.
Or just avoid them, period. Their service is truly awful.

They have asked for more and more documentation, take long to answer. I have finally reached the final step and sent the physical documents... 28 days ago. No news since then. We are desperate and about to give up on them. So unproffessional. We are VirtualGallery SL

Update: I hadnt seen the contract to sign, it is signed now. thanks

Paymill is a great service with a wonderful team behind it! If we need help or have a question, they're always quick to get in touch and help us solve the issue as quickly as possible.

Keep up the good work!

We work with PayMill for the last 2 years. I just need to say that they are wery professional and precise in theyr work.

Hi we have used few card processing systems before but all time have some issues.
Last year try Paymill and never had problems with that company. We working worldwide and accept payments from few countries, I will highly recomend Paymill to any business.

I love Paymill, this system solved all my problems with PCI security check!
I love their support too, they are always there for any question!

I can highly recommend Paymill. Amazing service, super friendly people and attractive prices compared to other services.

You really fell you're an important client and not just another small fish as on other services.

Keep up the good work!

Cheers,

Per Esbensen
Co-founder, CEO
Codeable

I now wish I read these reviews before attempting to get merchant validation from Paymill. Over a month now and either no replies or further requests for documents and information.
Now everyone is on holiday (email bounce backs) and the customer service number doesn't answer.

I have already wasted tens of hours on this so I will now give up. (For reference PP was installed and working - both sandbox mode and live mode - in an hour on my prestashop site).

Update on 3/3/2015 - 10 days after my last communication from Paymill, and having sent several emails asking for news, I finally got a reply......asking for further documents !!

Paymill invited me to call the service desk, which I did (mid-morning, weekday) and I just got a german speaking answer machine.

Unless Paymill really get their act together I would save your precious time and energy and look elsewhere.

Paymill team was extremely helpful and fast in answering all the questions we had about the API integration and the invoice processes.