I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love ordering from this website, it’s become my go-to for prescription glasses. The quality honestly surprised me the first time I ordered, the frames feel sturdy and well-made, not flimsy like y... See more
Company replied
Great ordering system except for pop up interruptions, a lot of them that I didn’t initiate from the AI helper. Great price, hope they are good glasses. Lots of choices for different styles, work, sp... See more
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Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glass... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Standard Warranty, designed to support a confident eyewear purchase decision.
If something isn’t working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. Optional protection plans are available for customers who want additional flexibility or extended coverage.
Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The pricing is transparent
The pricing is transparent, it’s easy to change options and compare the prices.
20 May 2026
Reply from Payne Glasses LLC
Being able to compare options clearly and understand pricing as you build your pair makes the process a lot easier. Thank you for taking the time to leave a review.
Love my new glasses
Love my new glasses. Frames, lenses and all perfect! I will order again. Great price and quality.
19 May 2026
Unprompted review
Reply from Payne Glasses LLC
Getting the frames, lenses, and overall fit right the first time is what matters most. We appreciate you coming back to Payne again.
Great company and so helpful!
Great company and so helpful!
They have an awesome selection and offer great deals. And if you experience a problem with your glasses, they offer a remake and are so fast and friendly about it.
Overall the best eyewear shopping experience I’ve ever had. Will definitely return.
9 March 2026
Unprompted review
Reply from Payne Glasses LLC
Getting fast, friendly support when something needs attention is what makes the difference long term. We’re glad we could earn your trust, and we appreciate you coming back to Payne.
Reply from Payne Glasses LLC
A strong selection and pricing people can keep coming back to really does matter. Thank you for the support.
Quality glasses shipped quickly.
15 May 2026
Reply from Payne Glasses LLC
Getting quality glasses quickly makes the whole experience better from the start. Thank you for taking the time to leave a review.
Reply from Payne Glasses LLC
That balance of quality and value is what keeps people coming back. We appreciate the support.
Web site user friendly
Web site user friendly, easy to order
Wide variety and affordable would love to see more clear cat eye glasses and black ones too, Thank you Payne glasses you guys Rock!!!!
14 May 2026
Reply from Payne Glasses LLC
An easy ordering experience, plenty of styles to choose from, and pricing that still feels approachable all matter together. We also appreciate the feedback on the cat-eye selection. Thank you for the kind words
Excellent Service!
I ordered my glasses through Payne. They were very helpful with getting me the perfect lenses for my prescription. My glasses are great!
1 May 2026
Unprompted review
Reply from Payne Glasses LLC
Getting the right lenses for your prescription and ending up with a pair that feels right is what good support should do. Thank you for taking the time to leave a review.
Reply from Payne Glasses LLC
A simple, easy experience makes the whole process better from the start. Thanks for the review.
Wow—fastest delivery ever!
Wow! I placed my order on Friday and received my new glasses on Tuesday. That’s the fastest turnaround I’ve ever had for ordering glasses online. It may help that I live in Pennsylvania, where the company is apparently based 😅 Between that and the low price, this can’t be beat! You just earned a new faithful customer!
12 May 2026
Unprompted review
Reply from Payne Glasses LLC
Getting a new pair delivered that quickly and having everything land right the first time makes a big difference. We’re glad we could earn a new loyal customer. Thank you for giving Payne a try.
Been using this site for years & I love…
Been using this site for years & I love my glasses. I probably have 18 pairs. I always get lots of compliments.
11 May 2026
Reply from Payne Glasses LLC
Years later, still loving your pairs and continuing to come back—that kind of consistency says a lot. Thank you for sticking with Payne all these years.
Reply from Payne Glasses LLC
Getting both quality and pricing right is what makes people keep coming back. Thank you for the kind words.
I have ordered glasses before from this…
I have ordered glasses before from this site and have never been disappointed. Order process is easy and selection is also great.
11 May 2026
Reply from Payne Glasses LLC
Coming back and having the same dependable experience each time is what consistency should look like. Thank you for continuing to choose Payne.
I wasn’t expecting much
I wasn’t expecting much, but I was wrong.my glasses were delivered in less than a week and the prescription is perfect!
24 April 2026
Reply from Payne Glasses LLC
Taking a chance on a new site and ending up with glasses that feel right immediately—that’s when everything clicks. Thank you for giving Payne a try.
Very easy and great prices 👍🏼
10 May 2026
Reply from Payne Glasses LLC
Easy ordering and pricing that still feels reasonable makes the whole process better from the start. Thank you for the kind words.
Easy to make a new order.
Everything was on file. All I had to do was change the glasses.
9 May 2026
Reply from Payne Glasses LLC
Being able to come back and place a new order without starting from scratch makes everything smoother. Thank you for continuing to choose Payne.
REMARKABLE
DELIVERY INSTRUCTIONS FOLLOWED PREVENTING THEFT. GLASSES QUALITY IMPECCABLE. FIT GREAT. PACKING OUTSTANDING. WILL BE GETTING MORE SOON. THANX AGAIN
26 April 2026
Reply from Payne Glasses LLC
When the fit, delivery, and overall experience all land the right way, it makes a difference. Appreciate you taking the time to share this.
Very reasonable prices 👌 aswell as…
Very reasonable prices 👌 aswell as selection 💪thanks✌️
26 April 2026
Reply from Payne Glasses LLC
A good selection and pricing that still feels reasonable makes it easier to come back for another pair. Thanks for sharing this.
Reply from Payne Glasses LLC
We feel the same way about customers like you. Appreciate the kind words.
I have always ordered my glasses and…
I have always ordered my glasses and have always been satisfied. I even got my daughter and her husband to buy from Paynes.
8 May 2026
Reply from Payne Glasses LLC
Coming back over the years and recommending Payne to family—that kind of trust is earned over time. Thank you for continuing to choose us.
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