I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love ordering from this website, it’s become my go-to for prescription glasses. The quality honestly surprised me the first time I ordered, the frames feel sturdy and well-made, not flimsy like y... See more
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Great ordering system except for pop up interruptions, a lot of them that I didn’t initiate from the AI helper. Great price, hope they are good glasses. Lots of choices for different styles, work, sp... See more
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Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glass... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Standard Warranty, designed to support a confident eyewear purchase decision.
If something isn’t working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. Optional protection plans are available for customers who want additional flexibility or extended coverage.
Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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They're great
They're great, I design my own styles and they are more durable than I thought. I love the selection and the ability to have colored lenses if I want in different styles. They're also super affordable. America's Best wanted to charge me $755 for two pairs that weren't great. I've bought 6 different styles for under $300. Save your time and get something with Payne, it's a great deal for comfort and style.
4 March 2026
Reply from Payne Glasses LLC
Being able to build out multiple styles that actually hold up over time is what makes the experience feel worth it. Thanks for calling this out and for giving Payne a shot across so many pairs.
Great ordering system except for pop up…
Great ordering system except for pop up interruptions, a lot of them that I didn’t initiate from the AI helper. Great price, hope they are good glasses. Lots of choices for different styles, work, sports, etc progressives, I have never been offered before. Also a lot of quality choices on lenses and progressives without breaking the bank on the upper tier choices.
Update. Received my new glasses. I have to say quite spectacular. I’m very pleased with the results and really can’t believe I have found a place to buy such high quality glasses with all the upgrade options at such a good price. Thanks Payne Glasses.
5 May 2026
Reply from Payne Glasses LLC
A smoother ordering experience matters, and we appreciate the honest feedback on the AI pop-ups. Having access to different progressive options and lens upgrades without things getting out of hand cost-wise is exactly what we aim for. Thanks for sharing this.
Wow!
Wow! That's what I need to start with is WOW! Selection is amazing, customer service is top-shelf, and when I received my glasses - I could see immediately after putting them on (btw - I have progressive lenses). Which has not been my experience with other on-line glasses providers. Thank you again Payne! I will be ordering a backup pair and Rx sunglasses!
6 May 2026
Unprompted review
Reply from Payne Glasses LLC
Putting on progressive lenses and seeing clearly right away—that’s when you know everything came together correctly. We appreciate you taking the time to share this and look forward to making your next pairs.
Love all the glasses you've made can't…
Love all the glasses you've made can't wait to try the rose tint.
6 May 2026
Reply from Payne Glasses LLC
Coming back for more pairs and being excited to try something new says a lot about consistency over time. Thanks for sticking with us.
Return user. Great glasses.
Good selection.I've ordered several pair from Payne and have always been happy with them.
6 May 2026
Reply from Payne Glasses LLC
Coming back and getting the same result each time—that kind of consistency matters. Thank you for continuing to choose Payne.
Easy & Beautiful
They make it so easy to order your new glasses and have so many beautiful choices. Great prices too.
4 May 2026
Reply from Payne Glasses LLC
Easy ordering, styles you actually want to wear, and pricing that still feels worth it all matter together. Thanks for sharing this.
Reply from Payne Glasses LLC
Having a strong selection and being able to navigate everything easily makes the process feel much more approachable. Thanks for sharing that.
Super happy with my purchase
I was very scared to order thru a new site but I was like let's do this and I can't even explain how happy I am with my new glasses and they were less then $50 .00 and I absolutely love them.. I will be ordering from this site again.. well worth every penny.
1 May 2026
Unprompted review
Reply from Payne Glasses LLC
Taking a chance on a new site and ending up loving the results—that’s when you know everything clicked. Thank you for giving us a shot.
I had trouble checking out and texted…
I had trouble checking out and texted you, I received a prompt reply and it was fixed. I really like these frames, this is my second pair. I've received numerous compliments on them. I've had my first pair for 2 years and no problems. The price was exceptional only $20.00(frames only). Compared to my usual $200.+ fraes from my optometrist. I couldn't be happier!! 🤗🤗
5 May 2026
Reply from Payne Glasses LLC
Hitting a snag at checkout and getting a quick response that fixed it right away makes the whole process smoother—and coming back for a second pair says a lot. Thank you for sticking with us.
Tracking order(s) problematic
24 April 2026
Unprompted review
Reply from Payne Glasses LLC
Tracking not updating and getting stuck within USPS is frustrating—we see that.
When a carrier delay like this happens, stepping in quickly to get it back on track is what matters. We’ll take care of this with you.
Love the customer service
Love the customer service. When I have questions they are there to answer me. Excellent service!
4 May 2026
Reply from Payne Glasses LLC
Getting clear answers when you need them and feeling supported along the way—that’s what makes the difference. Thanks for sharing this.
Reply from Payne Glasses LLC
Great service paired with strong value makes the whole experience come together. Thank you for taking the time to call this out.
Reply from Payne Glasses LLC
Easy ordering and a site that just works makes the whole process smoother from the start. Thanks for sharing that.
I ordered quite a few glasses
I ordered quite a few glasses . The price and quality is top notch
30 April 2026
Reply from Payne Glasses LLC
Ordering multiple pairs and seeing that same quality and value each time—that kind of consistency matters. Thank you for coming back to us.
easy peezy easy navigation can't wait…
easy peezy easy navigation can't wait for my glasses thank you
2 May 2026
Reply from Payne Glasses LLC
Easy navigation and a smooth start makes the whole process feel simple from the beginning. Appreciate it.
WOULD RECOMMEND TO FAMILY AND FRIENDS
Used Payne before and had no issues so did not hesitate to use them again.
2 May 2026
Reply from Payne Glasses LLC
Coming back and feeling confident enough to recommend us—that kind of trust really matters. Appreciate you sharing this
Reply from Payne Glasses LLC
Easy ordering and landing on the right pair at a good price makes the whole process smoother. Appreciate it.
I ordered a pair of glasses from Payne…
I ordered a pair of glasses from Payne and not knowing anything about them, it was a bit risky. We had a slight issue with the prescription and the professional at Payne were courteous and professional helping me to resolve the issue.
Excellent experience… Highly recommended…
18 March 2026
Unprompted review
Reply from Payne Glasses LLC
Taking a chance, hitting a small issue, and getting it resolved with clear support—that’s when you know it’s dialed in. That’s the experience we’re built around.
We got exactly what we needed at a…
We got exactly what we needed at a price we could afford. Timing and delivery all great.
16 April 2026
Reply from Payne Glasses LLC
Getting exactly what you need and having it arrive right on time makes the whole process smoother. That’s what we want every time.
Great place to purchase
This is the best place to purchase glasses. They are at a very good price and the quality is excellent. The craftsmanship is perfect. I have been buying from this company for at least 5 years.
28 April 2026
Reply from Payne Glasses LLC
Coming back for years and seeing the same quality each time—that kind of consistency matters. That’s exactly what we aim for.
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