PayPal Reviews 

1,024
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Dutch and English PayPal controleert niet of de afschrijving accoord is. Ik ben gelukkig 2 euro en 5.99 kwijt maar hun communicatie hierover sucks. Ik heb paypal uit mijn betalingssysteem gegooid... See more

Rated 1 out of 5 stars

"We aren't able to process your payment using your PayPal account at this time. Please go back to merchant and try using a different payment method." Why? All of a sudden PayPal decides you can't u... See more

Rated 2 out of 5 stars

PayPal was good but now it is getting worse. It protects frauds online. When supplied proof to PayPal of the fraud they use old systems like signature from a local police agent and wri... See more

Rated 1 out of 5 stars

620€ package was declared delivered to me by postage service, yet it was delivered to my neighbour. Paypal gave 0 response as it was “delivered” to “me”, even after providing proof it was delivered at... See more

Company details

  1. Payment service
  2. Money transfer service

Information provided by various external sources

Met PayPal kunt u geld overmaken naar iedereen met een e-mailadres. PayPal is gratis voor consumenten en werkt naadloos samen met uw betaalrekening en creditcard. U kunt vorderingen schikken, geld lenen en facturen of onkosten delen met vrienden zonder contant geld nodig te hebben of een geldautomaat te hoeven zoeken.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1k reviews

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No history of asking for reviews

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1.3

All reviews

(1,024)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is the worst app ever

This is the worst app ever. It doesn't serve its purpose and I would give 0 stars if I could. I would like to use it, because I don't have and want to have a creditcard. But for every purchase I try to make online I need to confirm my criditcard for Paypal even if I have enough money in my account . This is stupid. Do not download. IT DOES NOT WORK.

16 March 2022
Unprompted review
Rated 1 out of 5 stars

Terrible support and unreliable service

I am impressed with the lack of support that this company is offering. I recently found out about a big scam that was going on where they were collecting unauthorized amounts from my ING bank account. I could fix with ING but now PayPal is inviting some negative balances on my account without fundament, if I look at my balance history everything was paid and I have no clue what PayPal is doing.

When tried to call they said there customer service is not working due to COVID (even though everything is open in the NL) and on the website they have a terrible interface to initiate disputes. Especially in my case that is not connected to a specific transaction.

8 March 2022
Unprompted review
Rated 1 out of 5 stars

Unreliable

"We aren't able to process your payment using your PayPal account at this time. Please go back to merchant and try using a different payment method."

Why? All of a sudden PayPal decides you can't use your own money to pay a trusted merchant (Weebly) for no given reason at all? Now my website is offline and my services are suspended because I thought PayPal is reliable.

4 March 2022
Unprompted review
Rated 1 out of 5 stars

Buyer protection not working

Seller provided Track & Trace of another buyer with another adress as proof of delivery. Since Paypal is not allowed to ask for the adress or does not want to ask FedEx for it, I'm screwed. They simply closed the case. Tried reopening the case, but that is not possible. Called them, they told me they were gonna reopen the case. They did not.

5 December 2021
Unprompted review
Rated 1 out of 5 stars

I can’t begin describing the horror…

I can’t begin describing the horror this organization provides. As a client, they can not be reached properly, they cap money just because they don’t understand the business their clients are in, and their customer service is beyond bad. I do hope they will get some competition soon.

15 July 2021
Unprompted review
Rated 1 out of 5 stars

Terrible Terrible platform that treats…

Terrible Terrible platform that treats small businesses owners like crap. They keep holding your money up to 3 weeks before you can transfer it to your bank, otherwise you have to prove that you have shipped your products and that customers have them received. In some cases they even force clients to make confirmation on their website. And this all for no reason- they claim it's for the safety reason but they are not able to explain the actual reason to hold the money. It doesn't matter you have only good reviews in your shop and no disputes with customers ever. Treating entrepreneurs like thieves. Customer service is useless and able to repeat themselves like robots.

5 May 2021
Unprompted review
Rated 1 out of 5 stars

Account got hacked 🙄

PayPal has bad security my account got hacked and I can't get in anymore. The person who did this tried to steal 145 euros from me. They don't have customer service you can't call and you can't message without making a new account. They should have made me turn on two factor authentication but my account is like 12 years old and I never bothered with this because I didn't use it often but I was still linked to my bank account. Incompetent company stick to your own bank

21 April 2021
Unprompted review
Rated 1 out of 5 stars

Don't use Paypal for online purchases

Don't believe in Paypal and their statement "PayPal Aankoopbescherming beschermd als deze niet geleverd worden". They partner with bunch of Chinese scammers on FB/ Instagram platforms, and they never help you if you get cheated. Even if you show them proof of fraud. Stay away from them!

22 March 2021
Unprompted review
Rated 1 out of 5 stars

Account not accessible, customer service telephone line out of order

Account not accessible, due to verification code combined with previous mobile phone number. Impossible to contact the customer service by phone, for weeks already. Questions can only be asked via the message centre, for which one needs to be logged in. No chat, no email options... Considering the many simular complains, I wonder how long it will take before Paypal will be out of business.

17 March 2021
Unprompted review
Rated 1 out of 5 stars

Paypal customer protection "What a joke"

Paypal claims to support its customers with buyers protection.
In practise this is just a great joke. In case you claim protection #paypal is supporting corrupt sellers instead of protection its retail customers.
#Paypal protection what a joke!!

27 February 2021
Unprompted review
Rated 1 out of 5 stars

No buyer protection

I bought an online game account and paid with paypal. The seller cheated us and I asked for a refund from paypal. Despite their buyer protection I got no refund. The conversation was simply cut of.

12 January 2021
Unprompted review
Rated 1 out of 5 stars

They steal money

I put 150 euros on my PayPal account and tried to connect my bank to order something and it didn’t wanna connect so when we tried to get it back it keeps saying that there is something wrong and we should wait. We tried to call,e-mail and text them no replies. This is a BIG scam.

23 December 2020
Unprompted review

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