I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
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Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
- #4 of 11 best companies in Debt Collecting
- #4 of 10 best companies in Debt collection agency
- #122 of 168 best companies in Non-bank financial service
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2k reviews
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Reply from Resolvecall Ltd
Thank you for your feedback. We are so pleased to hear that our contact centre employee was extremely helpful.
Donna was very helpful and understanding
Donna was very helpful and understanding
14 July 2026
Unprompted review
Reply from Resolvecall Ltd
We truly appreciate you taking the time to share your positive feedback. We're so glad to hear that our team member was helpful and understanding during your interaction.
Reply from Resolvecall Ltd
We truly appreciate you taking the time to share your positive experience. We're delighted to know that you found our team to be very nice and helpful.
Donna was very helpful
14 July 2026
Reply from Resolvecall Ltd
We are so happy to hear that you had such a positive experience. We always strive to be helpful, and we appreciate you sharing your feedback.
Easy to talk to as i was so stressed as…
Easy to talk to as i was so stressed as wasnt sure if it was a scam as do not remember owing any money to anyone as over 25 years ago ..i was put at ease immediately and the problem was sorted .
14 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that we were able to put you at ease and resolve your concerns quickly. It's wonderful to know that the problem was sorted out for you. Thank you for sharing your positive experience.
Great help and understanding.
14 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear that you found our assistance helpful and that we were able to provide a positive experience for you. Thank you for your kind words!
Reply from Resolvecall Ltd
We're so pleased to hear that our team was able to provide excellent care and assistance. Thank you for sharing your positive feedback!
It was really easy to talk the company…
It was really easy to talk to the company and they were very helpful in sorting this out for me
13 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that you found it easy to communicate with us and that our team was helpful in resolving your issue. Thank you for sharing your positive experience!
Reply from Resolvecall Ltd
We're so happy to hear that our service agent was able to provide you with great assistance. Thank you for your kind words!
Letting my neighbours, know my buisness
Knocking on my next doors neighbours house, to ask if I lived next door and staring through the windows.
Lizards.
13 July 2026
Reply from Resolvecall Ltd
Thank you for your feedback. We're sorry to hear that you're unhappy with your experience.
We'd like the opportunity to investigate the concerns you've raised. Please contact us on 0141 212 8500 so we can locate your account and review the matter in detail.
When our field agents attend an address, they may make discreet enquiries to confirm they are at the correct location if they have been unable to make contact after previous attempts. No personal or account information is disclosed during this process.
Please get in touch so we can look into your concerns fully and discuss them with you directly.
Easy peasy lemon squeezy
The call was extremely easy to set up and Joe was especially helpful covering all bases. Everything was explained so well there was no room for questions. The whole process was easy and painless. Thanks again to Joe:)
13 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that setting up the call was easy and that everything was explained clearly. It's wonderful to know that the entire process was smooth and hassle-free for you. Thank you for sharing your positive experience.
Very understanding staff ,especially…
Very understanding staff ,especially Donna who I spoke to on the phone,you just need to speak to the team and they will do what they can to help
13 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear about your positive experience and that our team, especially our colleague, was so understanding and helpful. It's wonderful to know that our staff made such a positive impression.
Reply from Resolvecall Ltd
Thank you for taking the time to share your positive feedback. We're so glad to hear that you found our team member very helpful.
Although it can seem frightening to…
Although it can seem frightening to talk to people like this, Ross made it very easy and was empathetic towards my situation. They didn't pressure me into making a commitment to something I can't afford.
13 July 2026
Reply from Resolvecall Ltd
Thank you for sharing your positive experience. We're so pleased to hear that your conversation was easy and that you felt understood. It's great to know that you didn't feel pressured.
Reply from Resolvecall Ltd
We are pleased to know that you found the payment process straightforward. We appreciate your feedback.
The person I spoke to on the call was…
The person I spoke to on the call was lovely & so patient. Made to feel at ease and not judged
13 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that your conversation was a positive one and that you felt comfortable and at ease. Thank you for sharing your experience!
My payment method was excellent,I am on…
My payment method was excellent,I am on universal credit and I had no problems with the offer I gave.. thank-you.
6 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that your payment offer was suitable. It's important to us that our payment options are accessible and straightforward for everyone, and we appreciate you sharing your positive experience.
Connor was very helpful and very…
Connor was very helpful and very patient with me ,he's an asset to your company ,resolvecall
13 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that our team member was very helpful and patient. It's wonderful to know they are seen as a valuable asset.
Was scared about phoning like we all…
Was scared about phoning like we all are the call handler was very nice and puts you at ease
13 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our call handler was able to put you at ease during your call. Thank you for sharing your positive feedback.
Perfect Customer Service
Andrew my contact was super helpful and understanding, resolving my issue instantly giving me peace of mind.
11 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our team member was super helpful and understanding, resolving your issue instantly and giving you peace of mind.
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