I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
- #4 of 11 best companies in Debt Collecting
- #4 of 10 best companies in Debt collection agency
- #121 of 168 best companies in Non-bank financial service
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2k reviews
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I have dealt with Resolvecall for quite…
I have dealt with Resolvecall for quite a few years now and have always found them fantastic to deal with, professional, courteous and so helpful, today I had contact with Andrew and yet again I could not fault anything within the call or service he provided, he was sympathetic and understanding and helped me in every way I could have asked for, so many thanks to Andrew and Resolvecall for yet another great experience.
11 July 2026
Unprompted review
Reply from Resolvecall Ltd
We are so pleased to receive your kind words and appreciate you taking the time to share your positive experience. It is wonderful to know that our team has consistently provided professional and helpful service over the years. We are especially glad to hear that the assistance you received today was sympathetic and understanding, meeting all your expectations. We value your continued trust and look forward to assisting you again in the future.
The customer adviser I spoke to was…
The customer adviser I spoke to was very supportive and friendly. He understood my needs and helped me in settling what looked liked I wouldn’t be able to achieve it. So grateful for his patience and understanding.
11 July 2026
Reply from Resolvecall Ltd
Thank you for sharing your positive experience. We're so pleased to hear that our adviser was supportive and friendly, and that their patience and understanding helped you achieve what you needed. It's wonderful to know we could make a difference.
I spoke with Andrew today regarding my…
I spoke with Andrew today regarding my account with resolve call. Andrew was very helpful and very understanding about my current situation.
He’s currently put my account on hold for me for 30 days
Which I really appreciate it as I’ve been dealing with a very tough time recently
I just want to say thank you so much to Andrew today
For our conversation.
I have also spoken to Joel and Gia in regards to my situation and both of them have been very helpful in the past as well
Thank you again Andrew for your help and understanding and patience with me today
10 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team was able to provide you with such helpful and understanding support during a challenging time. It means a lot to us that we could assist you with your account and offer some relief. We truly appreciate you taking the time to share your positive experience with us.
Jordan was very helpful and polite
Jordan was very professional and spoke very clear and polite
10 July 2026
Reply from Resolvecall Ltd
We appreciate you sharing your feedback. We're happy to hear that our team member was professional, clear, and polite.
Reply from Resolvecall Ltd
We truly appreciate you taking the time to share your positive experience. We're delighted to know that you found our team to be very nice and helpful.
Had a positive call with Conner
Had a positive call with Conner, very polite and understanding to circumstances and present situation.
9 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear that our team member was polite and understanding during your call. Thank you for sharing your positive experience with us.
Reply from Resolvecall Ltd
We're glad to know we're making a positive impact. Thank you for your kind words.
Outstanding professionalism
Outstanding professionalism, polite, clear, and very helpful. I'd like to thank Fiona for helping me with an issue I had.
9 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear about your positive experience and that our team member was able to help you with your issue in such a professional and clear manner. Thank you for your kind feedback!
Reply from Resolvecall Ltd
We are so pleased to hear that our team member was very helpful and understanding during your experience with us. Thank you for sharing your positive feedback!
Andrew
Andrew, who I was talking to was very helpful and pleasant. He was very considerate in the way he spoke and helped wirh options.
7 July 2026
Reply from Resolvecall Ltd
We're delighted to hear that our team member was very helpful and pleasant, providing considerate assistance and offering useful options.
Was sent a letter to say I owed money…
Was sent a letter to say I owed money to them but won't tell me original creditor just that it has been passed on from 2008
1 July 2026
Reply from Resolvecall Ltd
Thank you for your feedback. We're sorry to hear about your concerns.
We can see that details relating to the account were previously provided to you by both digital and postal correspondence.
Our records also show that an arrangement was in place; however, a recent payment was not received, and we contacted you to make you aware of this.
As Trustpilot is a public forum, we're unable to discuss account-specific information here.
To view the details of your account, including correspondence we've issued, you can log in to your online account.
If you'd like to discuss your account further or review your current arrangement, please contact our Customer Services team on 0141 212 8500, who will be happy to help.
Very friendly and helpful member of…
Very friendly and helpful member of staff helped with information and updating info
8 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear that a member of our team was friendly and helpful in providing information and updating details for you. Thank you for sharing your positive experience!
Gia was very respectful and kind
Gia was very respectful and kind . Offered assistance and understanding
8 July 2026
Reply from Resolvecall Ltd
We're so happy to hear that our team member was respectful and kind, and offered you assistance and understanding. Thank you for sharing your positive experience!
The advisers make you feel at ease and…
The advisers make you feel at ease and comfortable
8 July 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for your kind words. We are so pleased to hear that our advisors made you feel at ease and comfortable during your experience with us.
Reply from Resolvecall Ltd
We're so glad to hear that you had such a positive experience. Thank you for sharing your feedback!
I resolve review…
I spoke to a very friendly and patient lady shr couldnt do enough for me and give me time to explain what had happened she had my trust from her introduction well done
7 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear about your positive experience and that our team member was able to provide such a friendly and patient service. It's wonderful to know you felt heard and that your trust was earned.
I was asked to get in contact with this…
I was asked to get in contact with this company, which I did. I'm so happy that I did because it turned out that I'd never heard of the company they were representing and the problem was solved then and there. Spoke to a lovely man named Andrew who was very helpful
7 July 2026
Reply from Resolvecall Ltd
We are so happy to hear that your experience was a positive one and that your problem was resolved quickly. It's wonderful to know that our team was able to provide such helpful assistance.
The lady i spoke to was very…
The lady i spoke to was very understanding with my experience.
7 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that you had such a positive experience and that our team member was understanding. Thank you for sharing your feedback!
Donna was really helpful pleasant even…
Donna was really helpful pleasant even tried to convince me not pay too much incase it left me unable to pay other bills/ buy food. Brilliant!!!
7 July 2026
Reply from Resolvecall Ltd
We're so happy to hear about your positive experience and that our team member provided such thoughtful assistance. We truly appreciate you sharing this feedback!
Had proof of paying a monthly DD and…
Had proof of paying a monthly DD and they sent an agent to the house. Poor use of GDPR!
23 October 2025
Reply from Resolvecall Ltd
We're sorry to hear about your experience. Following a dispute raised on the account in January 2026, the account was subsequently closed. Having reviewed our records, we have been unable to locate any further contact from our company regarding this matter.
We take both customer concerns and data protection responsibilities seriously. As we are unable to discuss account-specific details publicly, we would welcome the opportunity to investigate this further.
Please contact our team on 0141 212 8500, and we will be happy to review the circumstances with you and address any concerns you may have.
Thank you.
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