I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
- #4 of 11 best companies in Debt Collecting
- #4 of 10 best companies in Debt collection agency
- #121 of 168 best companies in Non-bank financial service
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2k reviews
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Very easy to set up a payment plan.
6 July 2026
Reply from Resolvecall Ltd
We're glad to hear that setting up a payment plan was a straightforward process for you. We appreciate your positive feedback.
Gentleman was really friendly and put…
Gentleman was really friendly and put my mind at ease was really helpful with everything
6 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team member was friendly and helpful, and that they were able to put your mind at ease. Thank you for sharing your positive experience.
Staff members
They were very understanding with the information I gave them making me feel really good.
Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was going through thank you
6 July 2026
Reply from Resolvecall Ltd
We are so pleased to hear that you had such a positive experience with our team member. It's wonderful to know that you felt understood and supported during your interaction. Thank you for sharing your kind words.
Excellent gentleman who took all…
Excellent gentleman who took all details and helped. Forgotten his name but many thanks
6 July 2026
Reply from Resolvecall Ltd
We're so glad to hear our team provided excellent assistance. We appreciate your kind words and positive feedback!
Great customer service and support
Great customer service and support when needed, agents always happy to help and assist in any way they can
6 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that you've had such a positive experience with our customer service and support team. It's wonderful to know our agents were happy to help and assist you!
Was it necessary to send someone to my…
Was it necessary to send someone to my house for an insignificant amount of money.
4 July 2026
Reply from Resolvecall Ltd
Thank you for your review. Prior to the visit, we issued two separate letters advising that a visit may be completed if we did not receive a response. We also sent further communications regarding the account.
As no contact was received following these attempts, a visit was arranged in line with the information provided in our correspondence.
We can confirm that an active payment arrangement is now in place and thank you for engaging with us to resolve the matter.
If you would like to discuss your experience further, please contact our team directly and we will be happy to assist.
The company is easy to work with and…
The company is easy to work with and the staff are extremely helpful
4 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that you found our company easy to work with and our staff extremely helpful. Thank you for sharing your positive experience!
Reply from Resolvecall Ltd
We're so glad to hear your transaction was easy and our staff provided excellent service. Thank you for sharing your positive feedback!
Jerome was very polite and effective.
3 July 2026
Reply from Resolvecall Ltd
We appreciate your positive feedback. We're glad to hear that our team member was polite and effective in assisting you.
Reply from Resolvecall Ltd
We are so pleased to hear that you found our service helpful, courteous, and kind. Thank you for sharing your positive feedback with us.
Soft spoken and understanding
Soft spoken and understanding, explained things well and took his time. Great reducing for full payment.
3 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our team was understanding and took the time to explain things well. Thank you for your positive feedback.
Reply from Resolvecall Ltd
We are so happy to hear that you found our team helpful and polite. Thank you for taking the time to share your positive feedback with us.
Jordan was very helpful and honest
Jordan was very helpful and honest, let me know exactly where I stood with my payments and signposted various avenues I could take to improve my financial situation.
3 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that you found our colleague helpful and honest, and that they were able to clarify your payment situation. It's great that they could also provide you with options to improve your financial circumstances. Thank you for sharing your positive experience!
Kyle was great - thank you
I spoke with Kyle today regarding an issue. Kyle was very friendly, polite, and helpful. We managed to find a solution to the issue quickly. I am relieved that it was such a straightforward service.
3 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so happy to hear that our team was able to provide such a positive and efficient resolution for you. We always aim for straightforward service.
Donna the person on the phone was super…
Donna the person on the phone was super helpfull and polite,,,very profeshional and made me feel at ease when dealing with the issue,,,couldnt of asked for a nicer employee on the other end of the phone
25 June 2026
Reply from Resolvecall Ltd
We're delighted to hear that our team member was so helpful and professional. It's wonderful to know they made you feel at ease and provided such excellent support.
Very friendly and helpful thankyou.
30 June 2026
Reply from Resolvecall Ltd
We are so happy to hear that our team was friendly and helpful. We truly appreciate your kind words!
Very helpful
Very helpful, kind, sensitive, polite and overall just made my anxiety ease very quickly, thankyou
2 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our service helped ease your anxiety quickly. Thank you for sharing your positive feedback about the helpfulness and politeness of our team.
The advisor name was Debbie she was so…
The advisor name was Debbie she was so lovely and professional and did not judge very helpful
2 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that you had such a positive experience with our advisor. It's wonderful to know that you found them lovely, professional, and very helpful. Thank you for sharing your kind feedback!
Reply from Resolvecall Ltd
We're so happy to hear that you found our team to be nice and easy to talk to. Thank you for sharing your positive experience!
Tactless and ignorant staff
I was at home all morning , no one knocked as my dog would have barked to alert me . Had a card through my door to call yourselves.
Ad I’m going out my neighbour alerted me that someone had knocked on his door asking for me !!! I clearly don’t live there as the card said my address on it ! The young girl from your company said it was urgent to my neighbour about £400 I owe them !! I don’t appreciate my business being told to the neighbours even bailiffs don’t do that !! Very annoying
2 July 2026
Reply from Resolvecall Ltd
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns regarding a recent visit attempt and the information you believe may have been shared with a third party.
We take matters of privacy and confidentiality very seriously. As this is a public forum, we are unable to discuss or confirm any account details here. Based on the information available from your review, we have not been able to match the details provided with a confirmed visit record, so we would like the opportunity to review this further with you directly.
Please contact our office on 0141 212 8500 so we can confirm the relevant details securely and investigate your concerns fully. We will ensure the matter is reviewed appropriately and any necessary action is taken.
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