Peacocks Reviews 

Avoid Peacocks - especially if buying in-store!

My wife bought a pair of joggers only to find that the seam failed on a second wearing. She tried to get a refund within the return window but the store would not accept them because they had been washed!

We tried to get support via peacocks customer service (email and phone) but they only deal with online queries!

What sort of a company is this? Clearly one that doesn't care about customer service!

Their clothes might be inexpensive but they are terrible value if they come apart after being worn twice! Avoid at all costs.

Sakia has been very helpful with an issue I have, and has hopefully sorted it for me. Thank you

Customer service from their live chat facility is non existent. No point in even having it as they do nothing to help. Im currently chasing an order that was delivered to store 3 days ago but the delivery photo is not what I ordered and ive not had a ready to collect email. Advisors keep giving conflicting information why they cant help and I need to contact the store myself. Most recently was told that they used different systems to the store so cannot help, even though it was an online order. Waste of time.
They not only have a lack of interest but also a lack of manners, never once had a, hello, how can I help or even a please or thank you never mind any kind of apology for the inconvenience, but instead just reply with what the cannot do.
Do not recommend at all.

Absolutely terrible company. I placed an order on the 24th June to be delivered to store and heard nothing for days. Then had a message from Evri to say that it had been delayed in transit. 9 days later and my order still has not been delivered. Had absolutely no communication from Peacocks, I am the one who have had to try and get in touch with them. They offered absolutely no explanation as to where my order has gone just offer a refund or replacement (which would take another 2-5 working days to arrive…if it even does ever arrive). Only purchase from them if you are prepared to wait 2 weeks for your order or you’re not bothered about receiving your order at all!!!!

Very disappointing customer service.

One item from my online return was rejected due to pet hair. Whilst I accepted that decision once photographs were provided, what followed was over ten days of unnecessary delays, conflicting information and repeated chasing.

I was given incorrect information about my nominated collection store, received inconsistent responses from different members of staff and had to continually chase for updates. Rather than confirming when my own item had arrived at the store, I was repeatedly told to contact the store myself.

Peacocks have now admitted in writing that they provided incorrect information, that communication was inconsistent and that the service fell below their expected standards. However, despite acknowledging these failings, they offered nothing beyond an apology.

The issue wasn't the refund decision—it was the poor customer service afterwards.

Unfortunately, the whole experience has left me with little confidence in Peacocks' after-sales service.

I will not be buying anything further from this business and recommend the same to others.

5 star customer service! Less that 24 hours for a reply and problem sorted within another 24 hours with good email communication. Thanks Peacocks!

I ordered two dresses for my holiday.
It was no surprise when they didn’t arrive as they were with Evri. Peacocks offered me a refund but that’s not the point. Why do companies still use Evri. I for one won’t order from them again as Evri loose nearly everything I order.

Sakia was very helpful, prompt and polite. Issue (hopefully) resolved very quickly.

It's cheap & cheerful, but their customer service is all over the place and takes you round in silly circles. Louise's tired face does nothing to help this weak team.

Paid and extra amount of money for express delivery for 1/2 days that was what I wanted when to the shop to collect was told would not get it to Friday that’s a whole 7 days later so it’s a con to get more money

Oh wow!! What an awful company to deal with when things go wrong! Firstly, paid for next day delivery, that didn’t happen. Then Evri, even when told over Ring doorbell where there’s a covered, dry, secure place to leave the parcel, leave it on the floor in torrential rain. Not peacocks fault I know. But then trying to get my money back or a replacement was like pulling teeth. I had to wait for them to deem I wasn’t lying and that the clothes WERE soaking in dirty water. Then I couldn’t get a replacement, I had to have a refund, which took a month and I’m STILL waiting for a refund on the postage, both the delivery and the return delivery. When you contact Peacocks the customer service is dire. They’re just reading off a script with no diversion. It’s been over a month now and still no resolution. Won’t be using them again!!!!

I use Ebbw Vale shop as its local the staff are always polite and helpful . Its a pleasant shop with a warm feeling of welcome . There lots to look at and chose from.

I placed an order today, and the first line of my address was missing. I spoke to Sakia via customer service, who kindly amended my delivery address and completed my full address promptly 🙂 very helpful indeed!

Return x2 orders which were received and receipt confirmed by Peacocks on the 9th June . Apparently my refund is being processed but only escalated to the finance team after 18 days, the I received another email today, after chasing my refund and requesting the OPS Director/Finance details and told the following.

Thank you for your email. I completely understand your frustration and appreciate that you have been waiting for a resolution.

While I appreciate that the original refund request dates back 18 days, I would like to clarify that this matter was escalated to our Finance team for further investigation only 4 days ago. Cases such as this require a thorough review to establish why the refund has not reached your account, rather than simply issuing another payment, as this could result in duplicate refunds.

As part of this investigation, our Finance team may also need to liaise with your payment provider or bank to trace the transaction. Depending on the circumstances, they may need to wait for information from your bank before they can determine the next steps, which can unfortunately result in additional delays.

Please be assured that your case is being actively investigated and we are working to resolve this as quickly as possible. We understand the importance of receiving your refund and appreciate your continued patience while the investigation is completed.

With regard to your request to speak with the Operations Director and Finance team, customer communications are managed through our Customer Services team. We will continue to liaise directly with Finance on your behalf and provide you with any updates as soon as they become available.

Kind Regards,

Fatme-Aicha

Peacocks Customer Service

My wife and I are both disabled and in wheelchairs, we went into Peacocks in Hove near Brighton to make some purchases, sadly the disabled fitting room was out of use because it needed repairs to the floor. The female member of staff very kindly blocked off the entrance to the fitting rooms so we could have complete privacy. So we give a massive thank you to the staff for their help

Sakia was helpful when I queried my late order to store. I've less confidence in Evri unfortunately as there lies the problem!

As a shopper , being followed around by the staff is very much uncomfortable.To make it worse they make it deliberate that they are following you around.One thing I’ve noticed is that they don’t follow everyone around , just people of colour.

I contacted customer service today as my return has not reached them. I spoke with Brandon who was very helpful & arranged my refund for me as it has been over 12 days. He will also take over the investigation the the courier to find out what has happened, saving me the trouble

Awful company. I paid extra for express delivery on the 1st of June and my item never arrived so they sent out another package and it finally arrived on 13th June, 3 days after I needed it. Also an item was missing from the order. I ordered two of the same items and only one arrived. I’ve signing a declaration. I got a refund for that back instantly, but they said I have to wait for delivery refund which is ridiculous. I’m still waiting after many emails. Definitely won’t be purchasing anything from peacocks again.
Edit* It’s now 7th July I am still awaiting the refund for the delivery and being told lies by the customer service team.

I wish I had read reviews of Peacocks before ordering an item. I ordered a top in a bigger size as they only had smaller sizes in the Keynsham store. I asked if I would get a refund if I wasn’t happy with the item. I was told yes but the assistant who had been friendly enough, did not tell me there would be a postage charge. I therefore had to pay the Evri delivery charge to store. 3 other major companies do not charge for this service to their own stores. I pointed this out to Sakura, then Nisha & finally Zahra. I repeated that I had not been told of this charge when ordering the item & that had I known then I would not have placed an order. It’s not about the money (£1.99), it’s the principle. I will not set foot in another Peacocks store again. Note to Peacocks - please have the decency to train your staff to point this out to customers when ordering and giving them the option on whether to risk an order.You have just lost another customer and judging by the footfall in store & the online reviews, your company can’t afford to lose the goodwill of many more.