I had a great experience buying from Peak Pharmacy. When I got confused about the delivery and thought they had gone missing (my fault), they responded to my email straight away and offered to re-send... See more
Company replied
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Review summary
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I ordered antimalaria tablets. I completed the easy to use but thorough medical questionnaire. The website recommended a generic drug but gave me alternatives. It also calculated the required number o... See more
Company replied
Thank you to Peak Pharmacy, a straight forward order ,all done very swiftly, without all the fuss. order arrived quickly. I had ordered this simple tube of mouth gel from another Pharmacy to be told... See more
Came across Peak Pharmacy when searching for eye drops and am so glad I did. The website is easy to navigate; prices are very competitive and the service was brilliant. So I shall certainly revisit... See more
Company replied
Company details
- #66 of 102 best companies in Pharmacy
- #69 of 112 best companies in Online Pharmacy
About Peak Pharmacy
Written by the company
Peak Pharmacy - The trusted Community Pharmacy that delivers all of your healthcare and health service needs across the East & West Midlands, Milton Keynes, Manchester and online!
FREE DELIVERY ON ONLINE ORDERS OVER £35*
*Standard UK delivery is offered on all orders over £35
Peak Pharmacy is one of the UK's largest independent Community Pharmacy groups.
Our Pharmacies offer much more than providing you with your NHS Prescription medication! We offer a range of FREE and private healthcare services such as:
- Flu Vaccinations
- Blood Pressure Checks
- Emergency Contraception
- Weight Loss Clinics
- Travel Vaccinations
- Ear Wax Removal
...and so much more!
Click below to find your nearest Peak Pharmacy for opening hours, location and a list of the branch's services. find a pharmacy
While we love seeing customers in our Pharmacies, you can use our Online Clinic to buy medicines for:
- Malaria Prevention
- Erectile Dysfunction
- Period Delay
- Hayfever and Allergy
- Altitude Sickness Prevention
...and so much more!
We also offer a wide range of over the counter Pharmacy Medicines that we can deliver directly to your front door!
Feeling under the weather? Did you know that Peak Pharmacy can now treat you for 7 common health conditions? From earaches to UTIs, visit your local Peak Pharmacy branch or click the button below to learn more! pharmacy first
Peak Pharmacy was founded in 1981 and is based in Chesterfield, Derbyshire.
It has grown via merger and acquisition from a single pharmacy into the business it is today, consisting of over 150 pharmacies and an online pharmacy.
In 2023 we moved to our new purpose-built facility, in Bolsover, housing both our head office and warehouse. The warehouse uses state-of-the-art automation technology and machinery for medicine packing and distribution.
VISIT OUR WEBSITE vacancies CONTACT US
Contact info
Horizon, Buttermilk Lane, S44 6AD, Bolsover, United Kingdom
- 01246 450425 (Option 1)
- pharmacy.online@peakpharmacy.co.uk
- peakpharmacy.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great fast service
5 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We are happy to hear that you are pleased with the fast delivery and the value for money on your recent purchase with us.
Kind Regards
Peak Pharmacy
Great products and services.
27 July 2026
Reply from Peak Pharmacy
Hello,
Thank you for taking the time to leave us a review and for shopping with Peak Pharmacy!
Kind Regards
Peak Pharmacy
Reply from Peak Pharmacy
Hello,
That is what we like to hear! Thank you for taking the time to leave such wonderful feedback!
Kind Regards
Peak Pharmacy
Not good, long waits and meds never ready.
Peak Pharmacy in general may be ok but the Banbury branch is often awful with long queues and medication never being ready.
I had a doctors appt this week and she said the medication would be ready on the same day to collect as I had just had a consultation with her. I left it a few days to give the pharmacy time to get it ready. When I eventually go there is a queue about 10-12 people and at least 5 more sitting down waiting. Only one girl is on the tills. When it’s my turn after a long wait the medication isnt even ready. Then I find out they only have one pack on the shelf! If my prescription was put through 4 days ago they should have ordered more medication in so that this could be fulfilled. Now I am sitting waiting for the one box to be dispensed and then I will have to come back and go through the whole sorry routine again. Already been waiting 25 minutes and no sign of my medication. Why only have one person when it’s so busy? It’s so stupid. I’ve got things to do and can’t sit here all day. I’m changing pharmacies because this happens all the time. Terrible pharmacy. The only reason I’m here is because it’s attached to my surgery but I’d rather go further afield or out of my way for better service.
14 August 2026
Unprompted review
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We are sorry to hear about your experience at one of our pharmacies. We take complaints seriously and would like to investigate the circumstances further.
Please respond to the information request email we have sent to you so that we can obtain the necessary details. We will then refer the matter to our Superintendent Pharmacist team, who will investigate and contact you directly.
Following completion of the investigation, we will update our response here with the outcome.
Kind Regards
Peak Pharmacy
Open 7 mins late rude staff
Open 7 mins late, no apology to anyone waiting outside. They proceeded to inform us they cannot serve anyone until staff arrive. 2 members of staff arrived at 8:45 and they proceeded to not serve anyone, not make eye contact with anyone or communicate with us at all.
They started serving at 8:50 but for pick up prescription only - I was attempting to hand in a prescription. I was finally served at 8:55 when I was rudely informed I was waiting in the wrong queue, I explained that another colleague had stated ahead could only do prescriptions pick up only and I was dropping off a new one.
They both denied that had been said, even though other customers agreed with me.
Rude staff
14 August 2026
Unprompted review
Reply from Peak Pharmacy
Hello,
Thank you for taking the time to leave us a review.
We are sorry to hear that you experienced an issue at one of our pharmacies. We would like the opportunity to investigate this further for you.
Please respond to our information request email with the relevant contact details, and we will pass these on to our Superintendent Pharmacist team for investigation. They will review the matter and contact you directly regarding the outcome.
Once the investigation has been completed, we will update this response accordingly.
Kind Regards
Peak Pharmacy
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review. We are pleased that you are satisfied with our service.
Kind Regards
Peak Pharmacy
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We are delighted to hear that you are happy with our service once again! Thank you for continuing to use our service.
Kind Regards
Peak Pharmacy
Same day dispatch.
My order was dispatched on the same day as I ordered and I received it by Royal Mail after 48 hours.
Excellent service.
23 July 2026
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We’re really pleased to hear your order was dispatched the same day and arrived safely with you. We really appreciate you choosing Peak Pharmacy.
Kind Regards
Peak Pharmacy
10/10
Delivery was excellent I didn't have to worry about it once, the packaging was very discreet as promised and my package included everything that I ordered and and extra set of instructions as well. Great service ⭐️
4 August 2026
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
It’s lovely to hear you had such a positive experience from start to finish. We really appreciate the 10/10 and your kind words.
Kind Regards
Peak Pharmacy
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We’re really pleased you were happy with your experience and will be here to help you again in the future, should you need it.
Kind Regards
Peak Pharmacy
Easy to use website and dispatched on time.
Thank you. The website was easy to use and I found what I needed, which after completing the questionnaire was dispatched on time.
3 August 2026
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We’re pleased everything went smoothly and that you were able to find what you needed. We really appreciate you choosing Peak Pharmacy.
Kind Regards
Peak Pharmacy
Great prices & Quick delivery
Great prices for Malaria pills for both Adult and Children. Delivery was quick and replied to emails/questions promptly.
3 August 2026
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
It’s great to know you were happy with your experience and that our team could help with any questions along the way. We really appreciate your recommendation.
Kind Regards
Peak Pharmacy
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We’re glad everything went smoothly for you and really appreciate you taking the time to share your experience with us.
Kind Regards
Peak Pharmacy
Reply from Peak Pharmacy
Hello,
Thank you for the 5-star review! We really appreciate your support and are so pleased you had a good experience with Peak Pharmacy.
Kind Regards
Peak Pharmacy
Great service and quick delivery 5*
28 July 2026
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We’re really pleased you had a positive experience shopping with us!
Kind Regards
Peak Pharmacy
I attend the peak pharmacy in…stonebroom
I attend the peak pharmacy in stonebroom, all the staff are very helpful but the main pharmacy lady is extremely helpful and will listen and offer advice where needed. I have been to other pharmacy’s which aren’t very helpful or friendly would recommend.
7 August 2026
Unprompted review
Reply from Peak Pharmacy
Hello,
Thank you for such lovely feedback about our Stonebroom team!
It’s wonderful to hear how much you value the care and advice you receive from the team. We’ll be sure to share your kind words with them.
Kind Regards
Peak Pharmacy
Good value and prompt delivery
29 July 2026
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We’re pleased you had a good experience with us and really appreciate you taking the time to leave your feedback.
Kind Regards
Peak Pharmacy
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
We are delighted to hear that you feel like you got value for money whilst shopping with us, and that your items arrived quickly!
Thank you for shopping with us, and we are always here should you need us again in the future.
Kind Regards
Peak Pharmacy
Great price and website, great customer service!
I had a great experience buying from Peak Pharmacy. When I got confused about the delivery and thought they had gone missing (my fault), they responded to my email straight away and offered to re-send the package with expedited shipping to make sure I had in time for my holiday. I found it then but they were very helpful throughout. Would recommend!
5 August 2026
Unprompted review
Reply from Peak Pharmacy
Hello,
Thank you for leaving us a review.
Our customer service team were happy to hear you located your package. We will always do what we can to ensure we get medication delivered.
We appriciate you taking the time to leave us feedback. We hope you have a wonderful holiday - safe travels!
Kind Regards
Peak Pharmacy
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