Pear Stairs Reviews 

What went wrong this time? How can this company improve? Remember to be honest, helpful and constructive

I have been a customer of Pear Stairs for many years - Not anymore following a phone call today with Lee Jones their Director (after chasing a week on)

Critical items were left of my delivery, yes things go wrong but a simple phone call or email would have avoided wasted time and cost with installation. This mistake by Pears cost me £350 but Lee thought it unreasonable that i should ask for this to be covered.

Whilst I accept effort was made to send the missing parts no effort was made to make me the customer aware which would have avoided this issue. Relying on a couriers txt message is not good customer service.
A discount off my next order will not pay the fitters who lost half a day onsite.
I think Lee needs to review his profile on the company website as this is not my experience.

"Lee takes pride in Pear Stairs achieving a top reputation for excellence, so much so that many customers only deal with ourselves and have continued to do so over many years. He leads a team which has an extremely reliable parts and staircase delivery service offering exceptional value"

Product is good as is the sales process and pricing, but you only get to test the metal of a company when something goes wrong.

They was correct

Good product. Good service with visit to check all measurements. Flexibility with order process and adjusting the delivery date
Very good product that fits well and impresses our guests

Hi, the pole was delivered quickly and it looks brilliant. Thank you

The service was very professional all the way through. Even when there was a slight issue they were on the case and dealt with this promptly and efficiently. I would certainly recommend Pear Stairs to anyone…..first class!

Straightforward transaction.
Would have been nice to have a little more detail on when the bannister rail was going to arrive as the delivery slot starts at some ungodly hour of the morning but otherwise fine. The rail was well packed against shipping damage.

Great experience. Good product, super price and quick delivery

We used Pears for our new build project, the stairs was a key part of our build which we wanted to get right and the team delivered an excellent product at a great price, the after sales support was also great which is really important when your doing something bespoke.

advice given expertly. ordering and delivery handled efficiently.

Excellent all round. Properly made set of good quality stairs. The builder loved them

Very happy with my purchase looks great. Communication was excellent and prompt delivery.i will definitely recommend.

Excellent service and quality. Would definitely would use again!

Great price including delivery

From the time I requested a quote to delivery of the stairs the staff were helpful and professional.
The staircase was of good quality and everything fitted.

Great to deal with, easy to talk to always willing to help, amazing company with amazing people

Straightforward process - worked to a short leadtime and overall v helpful. MT