We ordered a heated LED bathroom mirror with a promise of next day delivery. When the item did not arrive I called Pebble Grey - and spoke to a real person in the Customer Service Dept... very old sch... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The cabinet arrived on time and was in the best protective packaging I have ever seen. There were numerous fragile glass stickers on it but then when you opened the box it was like a Russian doll as y... See more
First mirror arrived in badly damaged packing. Photos taken and also of broken mirror. Was easily reported and second mirror sent immediately. This arrived safely. Great service, great product and l... See more
After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... See more
Company replied
Company details
- #64 of 107 best companies in Bathroom Renovator
Written by the company
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Contact info
Unit 7 Speedwell Road, WF10 5PY, Whitwood, United Kingdom
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4.6
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Delighted with this quality mirror
Delighted with this quality mirror. It enhances a dim corner of the bathroom. Swiftly delivered and well packaged - truly a professional service. Rewcommended.
13 April 2026
Unprompted review
Reply from Pebble Grey
Good morning
Thankyou for leaving a 5* review and recommending us.
Kind Regards
Pebble Grey
Mirrored cabinet arrived with a badly…
Mirrored cabinet arrived with a badly cracked mirror. The box it came in had obviously made previous journeys and wasn’t structurally up to the job of offering protection. While there was no hassle getting a refund, the whole thing was a waste of time and tied up funds unnecessarily. Wouldn’t bother ordering from this company again.
20 March 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for taking the time to leave your feedback, and I’m sorry to hear that the item arrived damaged.
As our products are fragile, unfortunately, on occasions damage can occur in transit when using third-party courier services. However, we do take these matters seriously, and your comments regarding the packaging and its condition have been shared with the relevant team for review to help reduce the likelihood of this happening in the future.
We appreciate your understanding, and should you choose to order from us again, we would welcome the opportunity to provide a more positive experience.
Many thanks,
Pebble Grey Support Team
Great selection of bathroom mirrors
Great selection of bathroom mirrors. The one we chose is great quality and looks amazing! Quick delivery.
10 April 2026
Unprompted review
Reply from Pebble Grey
Good morning
Thankyou for leaving a 5* review
Kind Regards
Pebble Grey
Excellent products and fast delivery
Excellent products and fast delivery. We have no complaints, the whole experience has been exceptional.
18 March 2026
Unprompted review
Reply from Pebble Grey
Good morning
Thank you for taking time to leave us a review we are happy to hear your experience using us has been exceptional.
Kind Regards
pebble Grey
Reply from Pebble Grey
Good morning
Thankyou for taking time to leave us a review.
Kind Regards
Pebble Grey
Reply from Pebble Grey
Good morning
Thankyou for leaving a 5* review
Kind Regards
Pebble Grey
High quality for a decent price
Good range to choose from, decent prices for high quality, and rapid delivery.
16 March 2026
Unprompted review
Reply from Pebble Grey
Good morning
We pleased to hear you are impressed with our delivery time.
Thankyou for taking time to leave us a review.
Kind Regards
Pebble Grey
Very disappointing customer service…
Very disappointing customer service experience. I attempted to purchase a bathroom cabinet online after receiving an email offering an additional 5% discount, only to find that the code did not work.
When I tried to contact customer support, I was left waiting on the phone for over 20 minutes before being redirected to an answering machine. This has left me questioning the reliability of the company—both in terms of accessibility and the validity of their promotional offers.
Sending out discount codes that do not work only undermines customer trust and creates unnecessary frustration.
15 April 2026
Unprompted review
Reply from Pebble Grey
Good morning,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Our customer service team is available until 5pm, and as your call was made after this time (17:11pm), this is why you were unable to get through to an advisor.
In regard to the promotional code, please note that only one promotion code can be used per order. This may be why the additional discount code did not apply at checkout.
We understand how this situation may have caused confusion and disappointment, and we will take your feedback on board to improve how we communicate our offers more clearly in future.
Thank you again for your feedback.
Kind regards,
Pebble Grey
Impressive
Very good website.
Ease of ordering.
Prompt delivery.
Packaging excellent
Mirror is just ideal. I searched high and low for the mirror and found it here.
In addition the price was well below what I expected to pay
Overall excellent service.
1 March 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your kind feedback! We’re really pleased to hear you found our website easy to use and that your order arrived promptly and well packaged.
It’s great to know the mirror was exactly what you were looking for and at a price that exceeded your expectations.
We truly appreciate your support and hope to serve you again in the future!
Kind regards,
Pebble Grey
Ordered 2 Pebble Grey Kali mirrors
Ordered 2 Pebble Grey Kali mirrors. These came with the words ‘Pebble Grey’ engraved in the actual mirror under the on/off button. The writing is not shown in product images and is quite tacky… contacted the company to check if there’s a way to remove the engraved text and had no response…
13 November 2025
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback, and we’re sorry to hear about your experience.
Unfortunately, it appears that we have not received your correspondence as all emails have been responded to.
I kindly ask for you to contact by phone on 01977 522021 and a member of our team will be more than happy to assist.
Many thanks,
Pebble Grey
Fantastic timely service and a great…
Fantastic timely service and a great backlit mirror.
1 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your kind words! We’re really glad you’re happy with the service and love your mirror 😊
Kind regards,
Pebble Grey
Impressed
Good website, quick delivery through royal mail. Had a problem with a damaged mirror but it was dealt with quickly. Very happy. Will definitely use this company again
9 April 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your detailed feedback! We're really pleased to hear you were happy with the website and quick delivery. We're also glad we could resolve the issue with the damaged mirror promptly, and we truly appreciate your continued support 😊
Kind regards,
Pebble Grey
Speed of delivery was greatly…
Speed of delivery was greatly appreciated
22 December 2025
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your kind feedback! We're so glad the fast delivery made a difference 😊
Kind regards,
Pebble Grey
A1 product and service
Fast delivery, good price and excellent product.
Let’s see how long the battery lasts!
2 April 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your great feedback! We're really pleased you’re happy with the price, delivery, and the product 😊 We hope the battery serves you well for a long time!
Kind regards,
Pebble Grey
Good quality products and found them…
Good quality products and found them easy to fit and were exactly what we wanted
24 March 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your great feedback! We're so pleased to hear you found the products easy to fit and exactly what you were looking for 😊
Kind regards,
Pebble Grey
Super Products purchased over the past…
Super Products purchased over the past few months to complement our new house. Simple quick and easy purchase process and fast delivery. Items arrived very well packaged which is important for mirrors
7 April 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your kind feedback! We’re delighted to hear that you’ve been enjoying your purchases and that they’ve complemented your new home so well. It’s great to know the ordering process was smooth and that your items arrived quickly and securely packaged.
We really appreciate your support and hope to serve you again soon!
Many thanks,
The Pebble Grey Team
Items not delivered .pity pebble grey…
Items not delivered .pity pebble grey did not chase up parcel force to sort it out
7 April 2026
Unprompted review
Reply from Pebble Grey
Good morning Graham,
We’re very sorry to hear about the delay with your Pebble Grey order.
We take delivery issues seriously, I can see that two colleagues have been chasing this up with Parcel Force and have arranged for a replacement order to be sent to you.
If you do wish to discuss this matter further, please contact us directly on 01977 522021.
I do apologise for any inconvenince which may have been caused.
Kind regards,
Pebble Grey
Kind regards,
Pebble Grey
Exceptional Pebble Grey !! :)
Superb company to deal with. Highly recommended. Would definitely purchase from again. Great quality products, at great prices, with an extremely fast delivery service. Items well packaged. 5 star service all round. OUTSTANDING. Thank you Pebble Grey !! ***** :)
3 April 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your fantastic review! We’re thrilled to hear you had a 5-star experience with Pebble Grey. It’s wonderful to know you’re happy with the quality, prices, and speedy delivery, and that everything arrived safely packaged. We really appreciate your support and look forward to serving you again soon!
Many thanks,
Pebble Grey
Love my mirrors
Love my mirrors. The cabinet came damaged but customer service was great, I received a replaced very quickly. Great product and finishes of my bathroom and toilet perfectly
23 March 2026
Unprompted review
Reply from Pebble Grey
Good morning
We are sorry to hear your first item arrived damaged but the service you received to have a replacement unit dispatched was great and quick. Thankyou for leaving us a review.
Kind Regards
Pebble Grey
Nice mirror
The mirror arrived a day or two later than planned, but still quickly. Communication was very good with the company. The mirror itself is not brightly lit enough to be useful for a good look at your own face, which was what we had hoped for. But it's a nice looking mirror in the little bathroom and overall we're happy with it.
30 March 2026
Unprompted review
Reply from Pebble Grey
Good morning Janna,
Thank you for your thoughtful review! We’re glad to hear that your order arrived quickly and that our communication was helpful. We appreciate your feedback about the lighting, it's valuable for us to know how the mirror performs in everyday use. It’s great that it still complements your bathroom, and we’re happy that overall you’re pleased with your purchase.
Kind regards,
Pebble Grey
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