We ordered a heated LED bathroom mirror with a promise of next day delivery. When the item did not arrive I called Pebble Grey - and spoke to a real person in the Customer Service Dept... very old sch... See more
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Review summary
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The cabinet arrived on time and was in the best protective packaging I have ever seen. There were numerous fragile glass stickers on it but then when you opened the box it was like a Russian doll as y... See more
First mirror arrived in badly damaged packing. Photos taken and also of broken mirror. Was easily reported and second mirror sent immediately. This arrived safely. Great service, great product and l... See more
After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... See more
Company replied
Company details
- #65 of 107 best companies in Bathroom Renovator
Written by the company
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Contact info
Unit 7 Speedwell Road, WF10 5PY, Whitwood, United Kingdom
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4.6
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from Pebble Grey
Good morning,
We appreciate your positive feedback! We are so happy the order was easy, the delivery great, and that you find our product fantastic.
Kind regards,
Pebble Grey
Stylish and smart
Ordering was easy. Got a further 10% off at checkout. Delivered within 2 working days. Love the cabinet. Plenty of storage and light is great. Looks really smart.
24 November 2025
Reply from Pebble Grey
Good morning,
We're happy to hear that ordering was easy, you received a discount, and delivery was prompt. We're so glad you love the cabinet's storage, light, and smart look! Thanks for your positive feedback.
Kind regards,
Pebble Grey
Found Pebble Grey through…
Found Pebble Grey through recommendation and service, price and quality were all first class
24 November 2025
Reply from Pebble Grey
Good morning,
We're happy to hear that our service, price, and quality met your expectations. Thank you for your recommendation and positive feedback; it means a lot to us.
Kind regards,
Pebble Grey
Reply from Pebble Grey
Good morning,
We appreciate you taking the time to leave us this wonderful feedback. We are so happy to hear that you are pleased with the mirror and our service!
Kind regards,
Pebble Grey
Good quality cabinet
Easy to order and was delivered to us very quickly. Well made cabinet just what we wanted.
17 November 2025
Reply from Pebble Grey
Good morning,
We appreciate your positive feedback! We're delighted the ordering process was easy and the delivery quick. We're also glad you are happy with the cabinet.
Kind regards,
Pebble Grey
Great prices, excellent experience
Great prices, quick despatch, very happy with overall shopping experience. Would recommend and use again!
21 November 2025
Reply from Pebble Grey
Hi,
We're happy to hear that you had a great shopping experience with us! It's wonderful to know you were pleased with our prices and quick dispatch. Thank you for your recommendation!
Kind regards
Pebble Grey
Two bathroom cabinets
I ordered two bathroom cabinets. The items arrived promptly and undamaged, as you'd expect but can't always guarantee! They look and feel a decent quality too, so I'm happy with them and PGs service.
19 November 2025
Reply from Pebble Grey
Hi Carl,
We're happy to hear that the bathroom cabinets arrived promptly and in good condition. We're glad you're satisfied with the quality and our service. Thanks for your positive feedback!
Kind regards
Pebble Grey
DO NOT USE.....
Where do I start... my first order with Pebble Grey was meant to be delivered over 3 consecutive days and on the final day it arrived but was broken. I contacted the customer service for an exchange but the item was out of stock. I had to dispose of the item as they didn't want it back and no one at customer service informed me that it could be collected. Full refund given. I waited for the item to come back into stock and reordered it assuming this was a one off issue. Don't be fooled into reordering... The item was meant to be delivered over many days and didn’t arrive. I had many calls and emails with customer service whose standard response is that the courier is struggling with the number of deliveries due to the time of year - it wasn't even December! Apparently the courier is one of only a few who can or are willing to deliver the fragile items. They clearly can't deliver the fragile items though because not only do they take days to deliver with little communication, my second order arrived in a more smashed up state than the first one, so much so that pieces of glass dropped out before I'd even opened the sellotape. Needless to say I have to request another refund by filling in a form... I won't be ordering again. I have now bought from John Lewis and the packaging held the mirror in it's place in the box without any movement and hey presto it isn't broken.
If you want a mirror delivered in one piece, DO NOT USE Pebble Grey!!
21 November 2025
Reply from Pebble Grey
Good morning,
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had with both orders. Receiving damaged items twice and facing long delivery delays is incredibly frustrating, and you’re absolutely right to be disappointed.
Unfortunately, our courier has been experiencing severe delays, which has affected both delivery times and communication.
We are urgently reviewing our partnership with our couriers to prevent fragile items from arriving damaged and to ensure customers receive accurate updates during delays.
Your refund has now been issued, and no further action is required from you. We’re very sorry for the inconvenience, stress, and time this has taken, and we appreciate you bringing it to our attention.
If there’s anything more we can do to help, please let us know.
Kind regards,
Pebble Grey
Service
Excellent service delivery very quick, needed to return item for a exchange faulty ,collected just has quick follow by a replacement
Excellent service 👏
21 November 2025
Reply from Pebble Grey
Good morning,
We're happy to hear that our service was quick. We appreciate your feedback regarding the faulty item and are glad the exchange process was efficient. Thanks for your review!
Kind regards,
Pebble Grey
I am only giving four stars
I am only giving four stars, because the courier, didn't deliver on time, and that caused me a great deal of problems, at least I got a full refund, because I want prepared to wait another day, as it would have cost me more money then I had planned
21 November 2025
Reply from Pebble Grey
Good morning,
We appreciate your feedback and are sorry the delayed delivery created difficulties. We're glad you received a refund. We'll review this with our courier to improve our service.
Kind regards,
Pebble Grey
Good quality product
Good quality product, quickly delivered, and easy to install. This is the fourth cabinet we have purchased from Pebble Grey because of the quality
18 November 2025
Reply from Pebble Grey
Good morning,
We appreciate you taking the time to share your positive experience with us. We're happy to hear that you find our cabinets to be of good quality and easy to install.
Kind regards,
Pebble Grey
Great company
Great company , had an issue with first cabinet which was replaced immediately. The mirrored cabinet itself is of quality
Thanks
14 November 2025
Reply from Pebble Grey
Good morning,
We appreciate you taking the time to share your experience. We are happy to hear that the replacement process went smoothly and that you are satisfied with the cabinet's quality.
Kind regards,
Pebble Grey
Made the return process really simple
Made the return process really simple, great Customer Service.
12 November 2025
Reply from Pebble Grey
Good morning,
We're happy to hear that our return process was simple and our customer service was great. Thank you for your positive feedback!
Kind regards,
Pebble Grey
ON TIME AND IN GOOD CONDITION
11 November 2025
Reply from Pebble Grey
Good morning,
We're happy to hear that your order arrived on time and in good condition. Thank you for your positive feedback; we appreciate it.
Kind regards,
Pebble Grey
Bathroom Mirrored Cabinet with internal shaver socket
Found this cabinet online,looked exactly what I wanted. I had been let down by a different company and needed the cabinet to complete my new bathroom.Pebble Grey offers Next Day delivery,perfect for me.
13 November 2025
Reply from Pebble Grey
Good morning,
We're happy to hear that you found what you wanted! We know how important it is to complete a bathroom project, especially after a previous disappointment. Thank you for your positive feedback regarding our next-day delivery.
Kind regards,
Pebble Grey
I am awaiting installation of bathroom…
I am awaiting installation of bathroom cabinet,I will reply then.
13 November 2025
Reply from Pebble Grey
Good morning
We appreciate your feedback and look forward to hearing about your bathroom cabinet installation experience. We value your time.
Kind Regards
Pebble Grey
Replacement mirror delivered with no…
Replacement mirror delivered with no fuss. I am very happy to purchase again from this company.
19 November 2025
Reply from Pebble Grey
Good morning
We're happy to hear that the replacement mirror was delivered without any issues. Thank you for your positive feedback; we appreciate your willingness to purchase from us again.
Kind Regards
Pebble Grey
Ordered a lovely bathroom cabinet…
Ordered a lovely bathroom cabinet looked great nice quality but top hinge failed. I contacted pebble grey and 3 days later a new replacement turned up. Excellent customer service.
19 November 2025
Reply from Pebble Grey
Good morning
We're happy to hear that you love the bathroom cabinet's quality and appearance. We appreciate your positive feedback regarding our customer service and are so glad the replacement arrived quickly!
Kind Regards
Pebble Grey
Great value and a simple process
The purchase and delivery process were very easy. The illuminated mirror is fantastic value for money.
12 November 2025
Reply from Pebble Grey
Good morning
We're happy to hear that the purchase and delivery were easy. It's great to know you find the illuminated mirror a fantastic value for the money you spent.
Kind Regards
Pebble Grey
Purchased 2 wall recessed cabinets
Purchased 2 wall recessed cabinets. 1 could not be recessed as expected so we returned it without any fuss and PG refunded me quickly. In place of it we then purchased a wall mounted cabinet. Blyth items look amazing , have nice features and were reasonably priced. Can't fault PB and will definitely be the first place I go to on my next project for mirrors
18 November 2025
Reply from Pebble Grey
Good morning
We're happy to hear that the return process was smooth and that you are pleased with the appearance and value of the wall-mounted cabinet. We appreciate you considering us for future projects involving mirrors!
Kind Regards
Pebble Grey
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