Pedal On Reviews 

4,907
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing expert advice, ensuring that every bike is properly fitted and carefully customized to individual needs. People also deeply appreciate the exceptional customer support, great product selections, and exceptionally smooth communication throughout the entire purchasing journey. However, some reviewers were not happy with courier services, noting specific issues like extended delivery windows or rough package handling during transit. Despite these occasional transit problems, consumers consistently note that orders arrive well-packaged, and any unexpected concerns are resolved quickly by the responsive team.

What people talk about most

Product

Customers report positive experiences with the product and overall purchase quality. Reviewers mention that... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Service

Clients share positive opinions on service, highlighting a consistently first-class experience from start to... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, noting that nothing is ever too much... See more

Customer service

People report positive experiences with customer service, noting that the team is very helpful and proactive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience of dealing with Pedal On has been great. Pre sales advice to select the right model and size to suit me, setting up the chosen bike to fit me . Then post sales help and advice for... See more

Rated 5 out of 5 stars

I went in with a bike in mind but after talking to Scott about what I was after in a bike, he suggested a different bike and I'm glad he did, the trance x was just what I was looking for as I had foc... See more

Rated 5 out of 5 stars

Dropped my Sons Giant race bike in with a fault with its di2. Scott took it straight in, and processed a warranty claim on a faulty battery within 48hrs! No dramas, just good old fashioned, profession... See more

Rated 5 out of 5 stars

WOW WOW WOW what great service, I have watched from afar at the amazing service that my son has received since buying his first bike 10 weeks ago. They were fabulous during the sale and made sure he... See more


Company details

  1. #6 of 93 best companies in Bicycle Shop
  2. #4 of 31 best companies in Bicycle repair shop
  3. #6 of 59 best companies in Bike accessories store
  4. #2 of 23 best companies in Road Cycling

Written by the company

Pedal On is one of the UK's leading enthusiast bike shops. We specialise in bikes and equipment for road, gravel, cross country, trail and cyclocross riding. With three decades of experience and a commitment to providing exceptional service, we believe we have something to offer almost all enthusiast cyclists. With 250 bikes on display and thousands of accessories on offer we're one of the best stocked bike shops in the country. We are authorised dealers for Giant, Scott, Liv, Trek, Cannondale and Cadex bicycles and stock accessories and parts from World leading brands such as; Shimano, SRAM, Castelli, Endura, Syncros, Bontrager, Lazer, Park, Oakley, Topeak, Silca….plus too many more to mention. Our business is an Employee Owned Trust. This means the business is run for the benefit of our staff. We have no investors or corporate HQ to satisfy. Instead, we can focus on supplying our customers the right products for their needs, offering great value and being a great place to both shop and work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(4,907)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Great product at the best price on the web. Dispatched promptly and even followed up with the courier for me when I had a query about the delivery date. I’d certainly use this company again.

30 August 2024
Rated 5 out of 5 stars

Amazing

Easy company to deal with. Placed my order and arrived two days later. Couldn't be happier. Asked them to change my tyres before they sent to bike to me and happily obliged.

29 August 2024
Rated 5 out of 5 stars

Great price and service

Great price, simple ordering system, excellent communications and extremely prompt delivery.
I have worn the bib shorts on two rides and are very comfortable 👍

28 August 2024
Rated 5 out of 5 stars

Outstanding service

I stumbled upon Pedal On by chance when looking for a new gravel bike, and I was immediately impressed by their level of service and their professionalism.
Very helpful and knowledgeable staff, willing to go the extra mile to ensure that the customer is happy.
I will definitely use Pedal On for all my future cycling needs!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service. Great communication with me from the point of online purchase, through the workshop set-up, and to despatch. Bike despatched on the Friday afternoon of a BH weekend and arrived on Saturday morning. The set-up was spot-on. Thank you!

23 August 2024
Rated 5 out of 5 stars

Outstanding, personal service

Fantastic, personal service, with almost immediate replies to queries and sound advice. The order arrived extremely quickly and beautifully packed, and the 'points' offer meant I had a whole lot of quality freebies too! Strongly recommended.

21 August 2024
Rated 5 out of 5 stars

For 12 years my go-to cycle retailer. Here's why...

Whether visiting their Tadley store or shopping online I cannot fault Pedal On. Two recent purchases (one instore, one online) were fantastic value. A really impressive range of kit and bikes, much of it discounted below the RRP. Extra kudos after we dropped by on a recent 140km ride when my friend had a minor mechanical issue, and they had it fixed in a matter of minutes. Delivery within two working days (free if spending over £20) is another big plus. And the Trek Madone 3.5 I bought from them in 2012 is still going strong 25,000 miles later,

8 August 2024
Rated 5 out of 5 stars

Superb service as allways

Superb service as allways. Took bike into shop yesterday with a mechanical problem sorted straight away all done with in hour .Pedalon is the best
Coffee is good 👍👍

29 July 2024
Unprompted review
Rated 5 out of 5 stars

I can’t praise Pedal On highly enough

I can’t praise Pedal On highly enough.

I recently purchased a bike from them. Probably the best customer experience I’ve ever had.

Emails were promptly answered. All very laid back but professional. There was no pressure whilst waiting for my Cycle To Work voucher.

When I picked the bike up, Matt spent well over an hour running through the bike and setting it up for me. I felt like I’d bought a Rolls Royce!

A big thank you to Pedal On for a great experience. I love the bike and the only thing keeping me off it is my saddle soreness having gone nuts in the first two days of riding!!

Would recommend them to anyone. No hesitation!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Recently bought a Giant bike online…

Recently bought a Giant bike online with Pedal On.

Also arranged finance to spread the payments.

Great communication from both companies. Bike in stock and arrived 2 days later as communicated once finance agreed and set up which was easy to do.

Thanks for a great service.

18 June 2024

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